Execute SQL Query with MySQL API on New Customer Reply from Teamwork Desk API

Pipedream makes it easy to connect APIs for MySQL, Teamwork Desk and 2,400+ other apps remarkably fast.

Trigger workflow on

New Customer Reply from the Teamwork Desk API

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Execute SQL Query with the MySQL API

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Getting Started#

This integration creates a workflow with a Teamwork Desk trigger and MySQL action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Customer Reply trigger
1. Connect your Teamwork Desk account
2. Select one or more Inboxes
Configure the Execute SQL Query action
1. Connect your MySQL account
2. Configure SQL Query
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Customer Reply on Teamwork Desk

Description:Emit new event when a customer reply.

Version:0.0.1

Key:teamwork_desk-customer-reply

View on GitHub

Teamwork Desk Overview#

The Teamwork Desk API provides the means to programmatically access and manipulate customer support ticket data. By integrating it with Pipedream, you can automate ticketing workflows, streamline customer interactions, and connect support data with other business tools. Whether syncing tickets to a CRM, setting up custom alerts, or generating reports, the API's capabilities allow for a variety of automations to enhance support operations.

Trigger Code#

import common from "../common/base.mjs";

export default {
  ...common,
  name: "New Customer Reply",
  key: "teamwork_desk-customer-reply",
  type: "source",
  description: "Emit new event when a customer reply.",
  version: "0.0.1",
  methods: {
    ...common.methods,
    getWebhookEvents() {
      return [
        "ticket.customer.reply",
      ];
    },
    getMetadata({
      thread: {
        id, createdAt,
      },
    }) {
      return {
        id: id,
        summary: `A new customer reply with id ${id} was successfully created!`,
        ts: createdAt,
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Teamwork Desk	`teamworkDesk`	`app`	This component uses the Teamwork Desk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Inboxes	`inboxes`	`string[]`	Select a value from the drop down menu.

Trigger Authentication#

Teamwork Desk uses OAuth authentication. When you connect your Teamwork Desk account, Pipedream will open a popup window where you can sign into Teamwork Desk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Teamwork Desk API.

Pipedream requests the following authorization scopes when you connect your account:

About Teamwork Desk#

Ticketing system designed to easily manage customer queries, saving you time and money.

Action#

Execute SQL Query on MySQL

Description:Execute a custom MySQL query. See [our docs](https://pipedream.com/docs/databases/working-with-sql) to learn more about working with SQL in Pipedream.

Version:2.0.1

Key:mysql-execute-raw-query

View on GitHub

MySQL Overview#

The MySQL application on Pipedream enables direct interaction with your MySQL databases, allowing you to perform CRUD operations—create, read, update, delete—on your data with ease. You can leverage these capabilities to automate data synchronization, report generation, and event-based triggers that kick off workflows in other apps. With Pipedream's serverless platform, you can connect MySQL to hundreds of other services without managing infrastructure, crafting complex code, or handling authentication.

Action Code#

import mysql from "../../mysql.app.mjs";

export default {
  key: "mysql-execute-raw-query",
  name: "Execute SQL Query",
  description: "Execute a custom MySQL query. See [our docs](https://pipedream.com/docs/databases/working-with-sql) to learn more about working with SQL in Pipedream.",
  type: "action",
  version: "2.0.1",
  props: {
    mysql,
    // eslint-disable-next-line pipedream/props-description
    sql: {
      type: "sql",
      auth: {
        app: "mysql",
      },
      label: "SQL Query",
    },
  },
  async run({ $ }) {
    const args = this.mysql.executeQueryAdapter(this.sql);
    const data = await this.mysql.executeQuery(args);
    $.export("$summary", `Returned ${data.length} ${data.length === 1
      ? "row"
      : "rows"}`);
    return data;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
MySQL	`mysql`	`app`	This component uses the MySQL app.
SQL Query	`sql`	`sql`

Action Authentication#

MySQL uses API keys for authentication. When you connect your MySQL account, Pipedream securely stores the keys so you can easily authenticate to MySQL APIs in both code and no-code steps.

Connecting to Restricted Databases

Either enable the shared static IP for this account below, or configure a VPC to deploy any workflow in your workspace to a private network with a dedicated static IP. Learn more in our docs.

SSL Setup

Configure SSL on your MySQL database by providing the CA (Certificate Authority), and choosing between Full Verification, Verify Certificate Authority (CA), or Skip Verification. Skipping verification is not recommended as this has serious security implications.