Reply To Ticket with Teamwork Desk API

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Reply To Ticket with the Teamwork Desk API

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Getting Started#

Create a workflow to Reply To Ticket with the Teamwork Desk API. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Configure the Reply To Ticket action
1. Connect your Teamwork Desk account
2. Select a Ticket Id
3. Optional- Configure BCC
4. Optional- Configure CC
5. Select a Status Id
6. Select a Thread Type
7. Configure Message
Select a trigger to run your workflow on HTTP requests, schedules or app events
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Integrations#

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Jotform + Teamwork Desk

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Reply To Ticket with Teamwork Desk API on New Scheduled Tasks from Pipedream API

Pipedream + Teamwork Desk

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Details#

This is a pre-built, source-available component from Pipedream's GitHub repo. The component is developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Reply To Ticket on Teamwork Desk

Description:Reply to a specific ticket [See the documentation](https://apidocs.teamwork.com/docs/desk/0f3315d9a0762-reply-to-ticket)

Version:0.0.1

Key:teamwork_desk-reply-to-ticket

View on GitHub

Code#

import teamworkDesk from "../../teamwork_desk.app.mjs";

export default {
  key: "teamwork_desk-reply-to-ticket",
  name: "Reply To Ticket",
  version: "0.0.1",
  description: "Reply to a specific ticket [See the documentation](https://apidocs.teamwork.com/docs/desk/0f3315d9a0762-reply-to-ticket)",
  type: "action",
  props: {
    teamworkDesk,
    ticketId: {
      propDefinition: [
        teamworkDesk,
        "ticketId",
      ],
    },
    bcc: {
      propDefinition: [
        teamworkDesk,
        "bcc",
      ],
      optional: true,
    },
    cc: {
      propDefinition: [
        teamworkDesk,
        "cc",
      ],
      optional: true,
    },
    statusId: {
      propDefinition: [
        teamworkDesk,
        "statusId",
      ],
    },
    threadType: {
      propDefinition: [
        teamworkDesk,
        "threadType",
      ],
    },
    message: {
      propDefinition: [
        teamworkDesk,
        "message",
      ],
    },
  },
  async run({ $ }) {
    const {
      teamworkDesk,
      ticketId,
      statusId,
      ...data
    } = this;

    const response = await teamworkDesk.createCustomerReply({
      $,
      ticketId,
      data: {
        ...data,
        status: {
          id: statusId,
        },
      },
    });

    $.export("$summary", `A new customer reply with Id: ${response.ticket?.id} was successfully created!`);
    return response;
  },
};

Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Teamwork Desk	`teamworkDesk`	`app`	This component uses the Teamwork Desk app.
Ticket Id	`ticketId`	`string`	Select a value from the drop down menu.
BCC	`bcc`	`string[]`	List of BCC for the initial message.
CC	`cc`	`string[]`	List of CC for the initial message.
Status Id	`statusId`	`string`	Select a value from the drop down menu.
Thread Type	`threadType`	`string`	Select a value from the drop down menu:`MessageNoteForward`
Message	`message`	`string`	The ticket's initial message.

Authentication#

Teamwork Desk uses OAuth authentication. When you connect your Teamwork Desk account, Pipedream will open a popup window where you can sign into Teamwork Desk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Teamwork Desk API.

Pipedream requests the following authorization scopes when you connect your account: