← Teamwork Desk

Update Ticket with Teamwork Desk API

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Update Ticket with the Teamwork Desk API
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Getting Started

Create a workflow to Update Ticket with the Teamwork Desk API. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

  1. Configure the Update Ticket action
    1. Connect your Teamwork Desk account
    2. Select a Ticket Id
    3. Optional- Configure BCC
    4. Optional- Configure CC
    5. Select a Customer
    6. Select a Inbox ID
    7. Configure Message
    8. Configure Notify Customer
    9. Select a Priority Id
    10. Select a Source Id
    11. Select a Status Id
    12. Configure Subject
    13. Optional- Select one or more Tags
    14. Select a Type Id
  2. Select a trigger to run your workflow on HTTP requests, schedules or app events
  3. Deploy the workflow
  4. Send a test event to validate your setup
  5. Turn on the trigger

Integrations

Update Ticket with Teamwork Desk API on New Requests from HTTP / Webhook API
HTTP / Webhook + Teamwork Desk
 
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Update Ticket with Teamwork Desk API on New Submission from Typeform API
Typeform + Teamwork Desk
 
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Update Ticket with Teamwork Desk API on New Submission (Instant) from Jotform API
Jotform + Teamwork Desk
 
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Update Ticket with Teamwork Desk API on New Custom Webhook Events from Stripe API
Stripe + Teamwork Desk
 
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Update Ticket with Teamwork Desk API on New Scheduled Tasks from Pipedream API
Pipedream + Teamwork Desk
 
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Details

This is a pre-built, source-available component from Pipedream's GitHub repo. The component is developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Update Ticket on Teamwork Desk
Description:Update a specific ticket [See the documentation](https://apidocs.teamwork.com/docs/desk/4de711efd2f09-update-multiple-tickets)
Version:0.0.1
Key:teamwork_desk-update-ticket

Code

import teamworkDesk from "../../teamwork_desk.app.mjs";

export default {
  key: "teamwork_desk-update-ticket",
  name: "Update Ticket",
  version: "0.0.1",
  description: "Update a specific ticket [See the documentation](https://apidocs.teamwork.com/docs/desk/4de711efd2f09-update-multiple-tickets)",
  type: "action",
  props: {
    teamworkDesk,
    ticketId: {
      propDefinition: [
        teamworkDesk,
        "ticketId",
      ],
    },
    bcc: {
      propDefinition: [
        teamworkDesk,
        "bcc",
      ],
      optional: true,
    },
    cc: {
      propDefinition: [
        teamworkDesk,
        "cc",
      ],
      optional: true,
    },
    customerId: {
      propDefinition: [
        teamworkDesk,
        "customerId",
      ],
      withLabel: true,
    },
    inboxId: {
      propDefinition: [
        teamworkDesk,
        "inboxId",
      ],
    },
    message: {
      propDefinition: [
        teamworkDesk,
        "message",
      ],
    },
    notifyCustomer: {
      propDefinition: [
        teamworkDesk,
        "notifyCustomer",
      ],
    },
    priorityId: {
      propDefinition: [
        teamworkDesk,
        "priorityId",
      ],
    },
    sourceId: {
      propDefinition: [
        teamworkDesk,
        "sourceId",
      ],
    },
    statusId: {
      propDefinition: [
        teamworkDesk,
        "statusId",
      ],
    },
    subject: {
      propDefinition: [
        teamworkDesk,
        "subject",
      ],
    },
    tagIds: {
      propDefinition: [
        teamworkDesk,
        "tagIds",
      ],
      optional: true,
    },
    typeId: {
      propDefinition: [
        teamworkDesk,
        "typeId",
      ],
    },
  },
  async run({ $ }) {
    const {
      teamworkDesk,
      ticketId,
      customerId,
      inboxId,
      priorityId,
      sourceId,
      statusId,
      tagIds,
      typeId,
      ...data
    } = this;

    const response = await teamworkDesk.updateTicket({
      $,
      ticketId,
      data: {
        ticket: {
          ...data,
          customer: {
            email: customerId.label,
            id: customerId.value,
          },
          inbox: {
            id: inboxId,
          },
          priority: {
            id: priorityId,
          },
          source: {
            id: sourceId,
          },
          status: {
            id: statusId,
          },
          tags: tagIds && tagIds.map((tag) => ({
            id: tag,
          })),
          type: {
            id: typeId,
          },
        },
      },
    });

    $.export("$summary", `The ticket with Id: ${ticketId} was successfully updated!`);
    return response;
  },
};

Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.
LabelPropTypeDescription
Teamwork DeskteamworkDeskappThis component uses the Teamwork Desk app.
Ticket IdticketIdstringSelect a value from the drop down menu.
BCCbccstring[]

List of BCC for the initial message.

CCccstring[]

List of CC for the initial message.

CustomercustomerIdstringSelect a value from the drop down menu.
Inbox IDinboxIdstringSelect a value from the drop down menu.
Messagemessagestring

The ticket's initial message.

Notify CustomernotifyCustomerboolean

Whether to notify the customer when an agent creates a ticket on behalf of the customer.

Priority IdpriorityIdstringSelect a value from the drop down menu.
Source IdsourceIdstringSelect a value from the drop down menu.
Status IdstatusIdstringSelect a value from the drop down menu.
Subjectsubjectstring

The ticket's subject.

TagstagIdsstring[]Select a value from the drop down menu.
Type IdtypeIdstringSelect a value from the drop down menu.

Authentication

Teamwork Desk uses OAuth authentication. When you connect your Teamwork Desk account, Pipedream will open a popup window where you can sign into Teamwork Desk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Teamwork Desk API.

Pipedream requests the following authorization scopes when you connect your account:

About Teamwork Desk

Ticketing system designed to easily manage customer queries, saving you time and money.

More Ways to Use Teamwork Desk

Triggers

New Customer Created from the Teamwork Desk API

Emit new event when a new customer is created.

 
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New Customer Reply from the Teamwork Desk API

Emit new event when a customer reply.

 
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New Ticket Created from the Teamwork Desk API

Emit new event when a new ticket is created.

 
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Actions

Create Customer with the Teamwork Desk API

Create a new customer See the documentation

 
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Create Ticket with the Teamwork Desk API

Create a new ticket See the documentation

 
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Reply To Ticket with the Teamwork Desk API

Reply to a specific ticket See the documentation

 
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Update Customer with the Teamwork Desk API

Update a specific customer See the documentation

 
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