Teamwork Desk

Ticketing system designed to easily manage customer queries, saving you time and money.

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Teamwork Desk

Teamwork Desk API Integrations

Build and run workflows using the Teamwork Desk API. Use 1000s of source-available triggers and actions across 2,100+ apps. Or write custom code to integrate any app or API in seconds.

Overview

The Teamwork Desk API provides the means to programmatically access and manipulate customer support ticket data. By integrating it with Pipedream, you can automate ticketing workflows, streamline customer interactions, and connect support data with other business tools. Whether syncing tickets to a CRM, setting up custom alerts, or generating reports, the API's capabilities allow for a variety of automations to enhance support operations.

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    teamwork_desk: {
      type: "app",
      app: "teamwork_desk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `${this.teamwork_desk.$auth.domain}/me.json`,
      headers: {
        Authorization: `Bearer ${this.teamwork_desk.$auth.oauth_access_token}`,
        "Accept": `application/json`,
      },
    })
  },
})

Choose an API to Connect with Teamwork Desk API

1
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24
of
2,100+
apps by most popular

HTTP / Webhook
HTTP / Webhook
Get a unique URL where you can send HTTP or webhook requests
Node
Node
Anything you can do with Node.js, you can do in a Pipedream workflow. This includes using most of npm's 400,000+ packages.
Python
Python
Anything you can do in Python can be done in a Pipedream Workflow. This includes using any of the 350,000+ PyPi packages available in your Python powered workflows.
OpenAI (ChatGPT)
OpenAI (ChatGPT)
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Salesforce
Salesforce
Web services API for interacting with Salesforce
Premium
HubSpot
HubSpot
HubSpot's CRM platform contains the marketing, sales, service, operations, and website-building software you need to grow your business.
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Zoho CRM
Zoho CRM
Zoho CRM is an online Sales CRM software that manages your sales, marketing, and support in one CRM platform.
Premium
Stripe
Stripe
Stripe powers online and in-person payment processing and financial solutions for businesses of all sizes.
Shopify Developer App
Shopify Developer App
Shopify is a user-friendly e-commerce platform that helps small businesses build an online store and sell online through one streamlined dashboard.
Premium
WooCommerce
WooCommerce
WooCommerce is the open-source ecommerce platform for WordPress.
Premium
Snowflake
Snowflake
A data warehouse built for the cloud
Premium
MongoDB
MongoDB
MongoDB is an open source NoSQL database management program.
Supabase
Supabase
Supabase is an open source Firebase alternative.
MySQL
MySQL
MySQL is an open-source relational database management system.
PostgreSQL
PostgreSQL
PostgreSQL is a free and open-source relational database management system emphasizing extensibility and SQL compliance.
Premium
AWS
AWS
Amazon Web Services (AWS) offers reliable, scalable, and inexpensive cloud computing services.
Premium
Twilio SendGrid
Twilio SendGrid
Send marketing and transactional email through the Twilio SendGrid platform with the Email API, proprietary mail transfer agent, and infrastructure for scalable delivery.
Amazon SES
Amazon SES
Amazon SES is a cloud-based email service provider that can integrate into any application for high volume email automation
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Klaviyo
Klaviyo
Email Marketing and SMS Marketing Platform
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Zendesk
Zendesk
Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.
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ServiceNow
ServiceNow
The smarter way to workflow
Notion
Notion
Notion is a new tool that blends your everyday work apps into one. It's the all-in-one workspace for you and your team.
Slack
Slack
Slack is a channel-based messaging platform. With Slack, people can work together more effectively, connect all their software tools and services, and find the information they need to do their best work — all within a secure, enterprise-grade environment.
Microsoft Teams
Microsoft Teams
Microsoft Teams has communities, events, chats, channels, meetings, storage, tasks, and calendars in one place.

Example Use Cases

  • Ticket to CRM Sync: Automatically sync new tickets from Teamwork Desk to a CRM like Salesforce. When a new ticket arrives, Pipedream triggers a workflow that creates or updates a corresponding record in Salesforce, ensuring your sales team has the latest customer interaction data.

  • Support Alert System: Set up a custom alert system using Twilio for urgent support tickets. Pipedream can monitor ticket severity or keywords, and when a match is found, it sends an SMS to the on-duty support agent, enabling quick response to critical issues.

  • Daily Support Summary Email: Compile a daily summary of support tickets and send it via email with SendGrid. Pipedream schedules a workflow to fetch ticket data at the end of each day, format it, and send a digest to the support team, keeping everyone informed of the day's support load.

Create Customer with Teamwork Desk API on New Form Submission from Gravity Forms API
Gravity Forms + Teamwork Desk
 
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Update Customer with Teamwork Desk API on New Requests from HTTP / Webhook API
HTTP / Webhook + Teamwork Desk
 
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Add Single Row with Google Sheets API on New Ticket Created from Teamwork Desk API
Teamwork Desk + Google Sheets
 
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Update Customer with Teamwork Desk API on New Item in Feed from RSS API
RSS + Teamwork Desk
 
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Update Customer with Teamwork Desk API on New Message (Instant) from Discord API
Discord + Teamwork Desk
 
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New Customer Created from the Teamwork Desk API

Emit new event when a new customer is created.

 
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New Customer Reply from the Teamwork Desk API

Emit new event when a customer reply.

 
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New Ticket Created from the Teamwork Desk API

Emit new event when a new ticket is created.

 
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Create Customer with the Teamwork Desk API

Create a new customer See the documentation

 
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Create Ticket with the Teamwork Desk API

Create a new ticket See the documentation

 
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Reply To Ticket with the Teamwork Desk API

Reply to a specific ticket See the documentation

 
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Update Customer with the Teamwork Desk API

Update a specific customer See the documentation

 
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Update Ticket with the Teamwork Desk API

Update a specific ticket See the documentation

 
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Authentication

Teamwork Desk uses OAuth authentication. When you connect your Teamwork Desk account, Pipedream will open a popup window where you can sign into Teamwork Desk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Teamwork Desk API.

Pipedream requests the following authorization scopes when you connect your account:

OAuth Request Configurations:
  1. authorization
    GEThttps://www.teamwork.com/launchpad/login?client_id={{oauth.client_id}}&redirect_uri={{oauth.redirect_uri}}&state={{oauth.state}}&response_type=code&scope={{oauth.space_separated_scopes}}
  2. accessToken
    POSThttps://www.teamwork.com/launchpad/v1/token.jsoncontent-type: application/x-www-form-urlencodedaccept: application/json
    client_id={{oauth.client_id}}&client_secret={{oauth.client_secret}}&redirect_uri={{oauth.redirect_uri}}&grant_type=authorization_code&code={{oauth.code}}