Create Ticket with Teamwork Desk API on New or Updated Row from MySQL API

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Trigger workflow on

New or Updated Row from the MySQL API

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Create Ticket with the Teamwork Desk API

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Getting Started#

This integration creates a workflow with a MySQL trigger and Teamwork Desk action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New or Updated Row trigger
1. Connect your MySQL account
2. Configure timer
3. Select a Table
4. Select a Order By
Configure the Create Ticket action
1. Connect your Teamwork Desk account
2. Optional- Configure BCC
3. Optional- Configure CC
4. Select a Customer
5. Select a Inbox ID
6. Configure Message
7. Configure Notify Customer
8. Select a Priority Id
9. Select a Source Id
10. Select a Status Id
11. Configure Subject
12. Optional- Select one or more Tags
13. Select a Type Id
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New or Updated Row on MySQL

Description:Emit new event when you add or modify a new row in a table. [See the docs here](https://dev.mysql.com/doc/refman/8.0/en/select.html)

Version:2.0.5

Key:mysql-new-or-updated-row

View on GitHub

MySQL Overview#

The MySQL application on Pipedream enables direct interaction with your MySQL databases, allowing you to perform CRUD operations—create, read, update, delete—on your data with ease. You can leverage these capabilities to automate data synchronization, report generation, and event-based triggers that kick off workflows in other apps. With Pipedream's serverless platform, you can connect MySQL to hundreds of other services without managing infrastructure, crafting complex code, or handling authentication.

Trigger Code#

import common from "../common/table.mjs";
import { v4 as uuidv4 } from "uuid";

const { mysql } = common.props;

export default {
  ...common,
  key: "mysql-new-or-updated-row",
  name: "New or Updated Row",
  description: "Emit new event when you add or modify a new row in a table. [See the docs here](https://dev.mysql.com/doc/refman/8.0/en/select.html)",
  type: "source",
  version: "2.0.5",
  dedupe: "unique",
  props: {
    ...common.props,
    db: "$.service.db",
    column: {
      propDefinition: [
        mysql,
        "column",
        (c) => ({
          table: c.table,
        }),
      ],
      label: "Order By",
      description:
        "A datetime column, such as 'date_updated' or 'last_modified' that is set to the current datetime when a row is updated.",
    },
  },
  hooks: {
    async deploy() {
      await this.listTopRows(this.column);
    },
  },
  methods: {
    ...common.methods,
    async listResults() {
      await this.listRowResults(this.column);
    },
    generateMeta(row) {
      return {
        id: uuidv4(),
        summary: `New Row Added/Updated ${row[this.column]}`,
        ts: Date.now(),
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
MySQL	`mysql`	`app`	This component uses the MySQL app.
	`timer`	`$.interface.timer`
Table	`table`	`string`	Select a value from the drop down menu.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
Order By	`column`	`string`	Select a value from the drop down menu.

Trigger Authentication#

MySQL uses API keys for authentication. When you connect your MySQL account, Pipedream securely stores the keys so you can easily authenticate to MySQL APIs in both code and no-code steps.

Connecting to Restricted Databases

Either enable the shared static IP for this account below, or configure a VPC to deploy any workflow in your workspace to a private network with a dedicated static IP. Learn more in our docs.

SSL Setup

Configure SSL on your MySQL database by providing the CA (Certificate Authority), and choosing between Full Verification, Verify Certificate Authority (CA), or Skip Verification. Skipping verification is not recommended as this has serious security implications.

About MySQL#

MySQL is an open-source relational database management system.

Action#

Create Ticket on Teamwork Desk

Description:Create a new ticket [See the documentation](https://apidocs.teamwork.com/docs/desk/fe69a0fb1007a-create-a-new-customer)

Version:0.0.1

Key:teamwork_desk-create-ticket

View on GitHub

Teamwork Desk Overview#

The Teamwork Desk API provides the means to programmatically access and manipulate customer support ticket data. By integrating it with Pipedream, you can automate ticketing workflows, streamline customer interactions, and connect support data with other business tools. Whether syncing tickets to a CRM, setting up custom alerts, or generating reports, the API's capabilities allow for a variety of automations to enhance support operations.

Action Code#

import teamworkDesk from "../../teamwork_desk.app.mjs";

export default {
  key: "teamwork_desk-create-ticket",
  name: "Create Ticket",
  version: "0.0.1",
  description: "Create a new ticket [See the documentation](https://apidocs.teamwork.com/docs/desk/fe69a0fb1007a-create-a-new-customer)",
  type: "action",
  props: {
    teamworkDesk,
    bcc: {
      propDefinition: [
        teamworkDesk,
        "bcc",
      ],
      optional: true,
    },
    cc: {
      propDefinition: [
        teamworkDesk,
        "cc",
      ],
      optional: true,
    },
    customerId: {
      propDefinition: [
        teamworkDesk,
        "customerId",
      ],
      withLabel: true,
    },
    inboxId: {
      propDefinition: [
        teamworkDesk,
        "inboxId",
      ],
    },
    message: {
      propDefinition: [
        teamworkDesk,
        "message",
      ],
    },
    notifyCustomer: {
      propDefinition: [
        teamworkDesk,
        "notifyCustomer",
      ],
    },
    priorityId: {
      propDefinition: [
        teamworkDesk,
        "priorityId",
      ],
    },
    sourceId: {
      propDefinition: [
        teamworkDesk,
        "sourceId",
      ],
    },
    statusId: {
      propDefinition: [
        teamworkDesk,
        "statusId",
      ],
    },
    subject: {
      propDefinition: [
        teamworkDesk,
        "subject",
      ],
    },
    tagIds: {
      propDefinition: [
        teamworkDesk,
        "tagIds",
      ],
      optional: true,
    },
    typeId: {
      propDefinition: [
        teamworkDesk,
        "typeId",
      ],
    },
  },
  async run({ $ }) {
    const {
      teamworkDesk,
      customerId,
      inboxId,
      priorityId,
      sourceId,
      statusId,
      tagIds,
      typeId,
      ...data
    } = this;

    const response = await teamworkDesk.createTicket({
      $,
      data: {
        ...data,
        customer: {
          email: customerId.label,
          id: customerId.value,
        },
        inbox: {
          id: inboxId,
        },
        priority: {
          id: priorityId,
        },
        source: {
          id: sourceId,
        },
        status: {
          id: statusId,
        },
        tags: tagIds && tagIds.map((tag) => ({
          id: tag,
        })),
        type: {
          id: typeId,
        },
      },
    });

    $.export("$summary", `A new ticket with Id: ${response.ticket?.id} was successfully created!`);
    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Teamwork Desk	`teamworkDesk`	`app`	This component uses the Teamwork Desk app.
BCC	`bcc`	`string[]`	List of BCC for the initial message.
CC	`cc`	`string[]`	List of CC for the initial message.
Customer	`customerId`	`string`	Select a value from the drop down menu.
Inbox ID	`inboxId`	`string`	Select a value from the drop down menu.
Message	`message`	`string`	The ticket's initial message.
Notify Customer	`notifyCustomer`	`boolean`	Whether to notify the customer when an agent creates a ticket on behalf of the customer.
Priority Id	`priorityId`	`string`	Select a value from the drop down menu.
Source Id	`sourceId`	`string`	Select a value from the drop down menu.
Status Id	`statusId`	`string`	Select a value from the drop down menu.
Subject	`subject`	`string`	The ticket's subject.
Tags	`tagIds`	`string[]`	Select a value from the drop down menu.
Type Id	`typeId`	`string`	Select a value from the drop down menu.

Action Authentication#

Teamwork Desk uses OAuth authentication. When you connect your Teamwork Desk account, Pipedream will open a popup window where you can sign into Teamwork Desk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Teamwork Desk API.

Pipedream requests the following authorization scopes when you connect your account: