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Teamwork Desk icon

Teamwork Desk ACTION

Create Ticket

Create a new ticket See the documentation
  • Action
  • Writes data
  • OAuth
  • SDK
  • MCP

IMPLEMENTATION

Call this tool

Connect a user's Teamwork Desk account once, then configure and run Create Ticket from your backend or agent.

import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const result = await pd.actions.run({
  id: "teamwork_desk-create-ticket",
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  configuredProps: {
    teamwork_desk: { authProvisionId: "apn_xxxxxxx" },
    bcc: ["BCC"],
    cc: ["CC"],
  },
})

console.log(result)

SCHEMA

Inputs

Pipedream supplies the connected account. Your application provides the operation-specific values below. Dynamic inputs are resolved against that user's account.

Create Ticket inputs
Property Type Description
bcc BCC string[]
List of BCC for the initial message.
Optional
cc CC string[]
List of CC for the initial message.
Optional
customerId Customer string
The customer id.
Required Dynamic
inboxId Inbox ID string
The id of the inbox.
Required Dynamic
message Message string
The ticket's initial message.
Required
notifyCustomer Notify Customer boolean
Whether to notify the customer when an agent creates a ticket on behalf of the customer.
Required
priorityId Priority Id string
The Id of the priority.
Required Dynamic
sourceId Source Id string
The Id of the source.
Required Dynamic
statusId Status Id string
The Id of the status.
Required Dynamic
subject Subject string
The ticket's subject.
Required
tagIds Tags string[]
The list of word the ticket was tagged with.
Optional Dynamic
typeId Type Id string
The Id of the type.
Required Dynamic

REFERENCE

Tool details

Behavior hints are published with the component in the Pipedream registry and surface as MCP tool annotations, so an agent can reason about a tool before it calls it.

Registry key
teamwork_desk-create-ticket
Version
0.0.3
App
Teamwork Desk
Authentication
OAuth
Read-only
No
Destructive
No
Open world
Yes