Update a Ticket with Freshdesk API on New Comment Event from Status Hero API

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New Comment Event from the Status Hero API

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Update a Ticket with the Freshdesk API

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Getting Started#

This integration creates a workflow with a Status Hero trigger and Freshdesk action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Comment Event trigger
1. Connect your Status Hero account
2. Configure timer
Configure the Update a Ticket action
1. Connect your Freshdesk account
2. Select a Ticket ID
3. Optional- Select a Status
4. Optional- Select a Priority
5. Optional- Configure Subject
6. Optional- Configure Description
7. Select a Group
8. Select a Agent
9. Optional- Configure Requester Email (replaces requester)
10. Optional- Configure Requester Phone (replaces requester)
11. Optional- Configure Requester Name (required with phone if no email)
12. Optional- Select a Type
13. Optional- Configure Custom Fields
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Comment Event on Status Hero

Description:Emit new events when new comments are created on statuses. [See the docs here](https://api.statushero.com/#comments)

Version:0.0.1

Key:status_hero-new-comment

View on GitHub

Status Hero Overview#

The Status Hero API allows you to interface with the Status Hero platform programmatically, enabling you to automate stand-ups, collect team status updates, and integrate this data with other apps and services. By leveraging Pipedream's capabilities, you can set up workflows that react to new check-ins, sync updates to project management tools, or analyze team productivity by aggregating status data.

Trigger Code#

import app from "../../status_hero.app.mjs";
import common from "../common.mjs";

export default {
  key: "status_hero-new-comment",
  name: "New Comment Event",
  description: "Emit new events when new comments are created on statuses. [See the docs here](https://api.statushero.com/#comments)",
  version: "0.0.1",
  type: "source",
  ...common,
  props: {
    app,
    ...common.props,
  },
  methods: {
    ...common.methods,
    getResourceFn() {
      return this.app.getComments;
    },
    getSummary(item) {
      return `${item.title} (${item.body})`;
    },
    getResourceKey() {
      return "comments";
    },
    compareFn(item) {
      return new Date(item.created_at).getTime() > this.getLastFetchTime();
    },
    getDateKey() {
      return "created_at";
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Status Hero	`app`	`app`	This component uses the Status Hero app.
	`timer`	`$.interface.timer`
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.

Trigger Authentication#

Status Hero uses API keys for authentication. When you connect your Status Hero account, Pipedream securely stores the keys so you can easily authenticate to Status Hero APIs in both code and no-code steps.

You can get your Team ID and API Key in your Team Settings under the API Tab in your Status Hero account.

About Status Hero#

Status Hero is a work communication tool that replaces time-consuming meetings, shoulder taps, digging for data, and other interruptions with a tidy report. Use it to get a continuous, clear understanding of accomplishments, intentions, and blockers across your organization. Perfect for remote and/or hybrid teams!

Action#

Update a Ticket on Freshdesk

Description:Update status, priority, subject, description, agent, group, etc. [See the documentation](https://developers.freshdesk.com/api/#update_ticket).

Version:0.0.1

Key:freshdesk-update-ticket

View on GitHub

Freshdesk Overview#

The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.

Action Code#

import freshdesk from "../../freshdesk.app.mjs";
import { removeNullEntries } from "../../common/utils.mjs";

export default {
  key: "freshdesk-update-ticket",
  name: "Update a Ticket",
  description: "Update status, priority, subject, description, agent, group, etc.  [See the documentation](https://developers.freshdesk.com/api/#update_ticket).",
  version: "0.0.1",
  type: "action",
  props: {
    freshdesk,
    ticketId: {
      propDefinition: [
        freshdesk,
        "ticketId",
      ],
    },
    status: {
      propDefinition: [
        freshdesk,
        "ticketStatus",
      ],
      optional: true,
    },
    priority: {
      propDefinition: [
        freshdesk,
        "ticketPriority",
      ],
      optional: true,
    },
    subject: {
      type: "string",
      label: "Subject",
      description: "Ticket subject",
      optional: true,
    },
    description: {
      type: "string",
      label: "Description",
      description: "Detailed ticket description (HTML allowed)",
      optional: true,
    },
    group_id: {
      propDefinition: [
        freshdesk,
        "groupId",
      ],
    },
    responder_id: {
      propDefinition: [
        freshdesk,
        "agentId",
      ],
    },
    email: {
      type: "string",
      label: "Requester Email (replaces requester)",
      description: "Updates the requester. If no contact with this email exists, a new one will be created and assigned to the ticket.",
      optional: true,
    },
    phone: {
      type: "string",
      label: "Requester Phone (replaces requester)",
      description: "If no contact with this phone number exists, a new one will be created. If used without email, 'name' is required.",
      optional: true,
    },
    name: {
      type: "string",
      label: "Requester Name (required with phone if no email)",
      description: "Used when creating a contact with phone but no email.",
      optional: true,
    },
    type: {
      type: "string",
      label: "Type",
      description: "Type of ticket (must match one of the allowed values)",
      optional: true,
      options: [
        "Question",
        "Incident",
        "Problem",
        "Feature Request",
        "Refund",
      ],
    },
    custom_fields: {
      type: "object",
      label: "Custom Fields",
      description: "Custom fields as key-value pairs (make sure types match your config)",
      optional: true,
    },
  },
  async run({ $ }) {
    const {
      freshdesk,
      ticketId,
      ...fields
    } = this;

    const data = removeNullEntries(fields);

    const ticketName = await freshdesk.getTicketName(ticketId);

    if (!Object.keys(data).length) {
      throw new Error("Please provide at least one field to update.");
    }

    if (data.custom_fields) freshdesk.parseIfJSONString(data.custom_fields);

    const response = await freshdesk._makeRequest({
      $,
      method: "PUT",
      url: `/tickets/${ticketId}`,
      data,
    });

    $.export("$summary", `Ticket "${ticketName}" (ID: ${this.ticketId}) updated successfully`);
    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Freshdesk	`freshdesk`	`app`	This component uses the Freshdesk app.
Ticket ID	`ticketId`	`integer`	Select a value from the drop down menu.
Status	`status`	`integer`	Select a value from the drop down menu.
Priority	`priority`	`integer`	Select a value from the drop down menu.
Subject	`subject`	`string`	Ticket subject
Description	`description`	`string`	Detailed ticket description (HTML allowed)
Group	`group_id`	`integer`	Select a value from the drop down menu.
Agent	`responder_id`	`integer`	Select a value from the drop down menu.
Requester Email (replaces requester)	`email`	`string`	Updates the requester. If no contact with this email exists, a new one will be created and assigned to the ticket.
Requester Phone (replaces requester)	`phone`	`string`	If no contact with this phone number exists, a new one will be created. If used without email, 'name' is required.
Requester Name (required with phone if no email)	`name`	`string`	Used when creating a contact with phone but no email.
Type	`type`	`string`	Select a value from the drop down menu:`QuestionIncidentProblemFeature RequestRefund`
Custom Fields	`custom_fields`	`object`	Custom fields as key-value pairs (make sure types match your config)

Update a Ticket with Freshdesk API on New Comment Event from Status Hero API

Pipedream makes it easy to connect APIs for Freshdesk, Status Hero and 2,500+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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