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with Status Hero and Freshdesk?
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Popular Ways to Connect Status Hero with Freshdesk#
Popular Status Hero and Freshdesk Triggers#
Emit new events when new status update (check-in) occurs. See the docs here
Emit new events when new comments are created on statuses. See the docs here
Emit new events when new reaction for a status update (check-in) occurs. See the docs here
Emit new event when a contact is created. See the documentation
Emit new event when a ticket is created. See the documentation
Popular Status Hero and Freshdesk Actions#
Assign a Freshdesk ticket to a specific agent. See the documentation
Assign a Freshdesk ticket to a specific group See the documentation
Overview of Status Hero#
The Status Hero API allows you to interface with the Status Hero platform programmatically, enabling you to automate stand-ups, collect team status updates, and integrate this data with other apps and services. By leveraging Pipedream's capabilities, you can set up workflows that react to new check-ins, sync updates to project management tools, or analyze team productivity by aggregating status data.
Connect Status Hero#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
status_hero: {
type: "app",
app: "status_hero",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://service.statushero.com/api/v1/members`,
headers: {
"X-Team-ID": `${this.status_hero.$auth.team_id}`,
"X-API-Key": `${this.status_hero.$auth.api_key}`,
},
})
},
})
Overview of Freshdesk#
The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.
Connect Freshdesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
freshdesk: {
type: "app",
app: "freshdesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
auth: {
username: `${this.freshdesk.$auth.api_key}:X`,
password: ``,
},
})
},
})
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