import freshdesk from "../../freshdesk.app.mjs";
import { removeNullEntries } from "../../common/utils.mjs";
export default {
key: "freshdesk-update-ticket",
name: "Update a Ticket",
description: "Update status, priority, subject, description, agent, group, etc. [See the documentation](https://developers.freshdesk.com/api/#update_ticket).",
version: "0.0.1",
type: "action",
props: {
freshdesk,
ticketId: {
propDefinition: [
freshdesk,
"ticketId",
],
},
status: {
propDefinition: [
freshdesk,
"ticketStatus",
],
optional: true,
},
priority: {
propDefinition: [
freshdesk,
"ticketPriority",
],
optional: true,
},
subject: {
type: "string",
label: "Subject",
description: "Ticket subject",
optional: true,
},
description: {
type: "string",
label: "Description",
description: "Detailed ticket description (HTML allowed)",
optional: true,
},
group_id: {
propDefinition: [
freshdesk,
"groupId",
],
},
responder_id: {
propDefinition: [
freshdesk,
"agentId",
],
},
email: {
type: "string",
label: "Requester Email (replaces requester)",
description: "Updates the requester. If no contact with this email exists, a new one will be created and assigned to the ticket.",
optional: true,
},
phone: {
type: "string",
label: "Requester Phone (replaces requester)",
description: "If no contact with this phone number exists, a new one will be created. If used without email, 'name' is required.",
optional: true,
},
name: {
type: "string",
label: "Requester Name (required with phone if no email)",
description: "Used when creating a contact with phone but no email.",
optional: true,
},
type: {
type: "string",
label: "Type",
description: "Type of ticket (must match one of the allowed values)",
optional: true,
options: [
"Question",
"Incident",
"Problem",
"Feature Request",
"Refund",
],
},
custom_fields: {
type: "object",
label: "Custom Fields",
description: "Custom fields as key-value pairs (make sure types match your config)",
optional: true,
},
},
async run({ $ }) {
const {
freshdesk,
ticketId,
...fields
} = this;
const data = removeNullEntries(fields);
const ticketName = await freshdesk.getTicketName(ticketId);
if (!Object.keys(data).length) {
throw new Error("Please provide at least one field to update.");
}
if (data.custom_fields) freshdesk.parseIfJSONString(data.custom_fields);
const response = await freshdesk._makeRequest({
$,
method: "PUT",
url: `/tickets/${ticketId}`,
data,
});
$.export("$summary", `Ticket "${ticketName}" (ID: ${this.ticketId}) updated successfully`);
return response;
},
};
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