Create Team Holiday with Status Hero API on New Ticket Created from Freshdesk API

Pipedream makes it easy to connect APIs for Status Hero, Freshdesk and 2,500+ other apps remarkably fast.

Trigger workflow on

New Ticket Created from the Freshdesk API

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Create Team Holiday with the Status Hero API

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Getting Started#

This integration creates a workflow with a Freshdesk trigger and Status Hero action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Ticket Created trigger
1. Connect your Freshdesk account
2. Configure timer
Configure the Create Team Holiday action
1. Connect your Status Hero account
2. Configure Date
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Ticket Created on Freshdesk

Description:Emit new event when a ticket is created. [See the documentation](https://developers.freshdesk.com/api/#filter_tickets)

Version:0.0.5

Key:freshdesk-new-ticket

View on GitHub

Freshdesk Overview#

The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.

Trigger Code#

import freshdesk from "../../freshdesk.app.mjs";
import moment from "moment";
import { DEFAULT_POLLING_SOURCE_TIMER_INTERVAL } from "@pipedream/platform";

export default {
  key: "freshdesk-new-ticket",
  name: "New Ticket Created",
  description: "Emit new event when a ticket is created. [See the documentation](https://developers.freshdesk.com/api/#filter_tickets)",
  version: "0.0.5",
  type: "source",
  props: {
    freshdesk,
    timer: {
      type: "$.interface.timer",
      default: {
        intervalSeconds: DEFAULT_POLLING_SOURCE_TIMER_INTERVAL,
      },
    },
    db: "$.service.db",
  },
  dedupe: "unique",
  async run() {
    const data = [];
    let lastDateChecked = this.freshdesk.getLastDateChecked(this.db);
    if (!lastDateChecked) {
      lastDateChecked = new Date().toISOString();
      this.freshdesk.setLastDateChecked(this.db, lastDateChecked);
    }
    const formatedDate = lastDateChecked.substr(
      0,
      (lastDateChecked + "T").indexOf("T"),
    );
    const tickets = await this.freshdesk.filterTickets({
      query: `"created_at:>'${formatedDate}'"`,
      page: 1,
    });
    for await (const ticket of tickets) {
      data.push(ticket);
    }
    data &&
      data.reverse().forEach((ticket) => {
        this.freshdesk.setLastDateChecked(this.db, ticket.created_at);
        if (moment(ticket.created_at).isAfter(lastDateChecked)) {
          this.$emit(ticket, {
            id: ticket.id,
            summary: `New Ticket (ID: ${ticket.id})`,
            ts: Date.parse(ticket.created_at),
          });
        }
      });
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Freshdesk	`freshdesk`	`app`	This component uses the Freshdesk app.
	`timer`	`$.interface.timer`
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.

Trigger Authentication#

Freshdesk uses API keys for authentication. When you connect your Freshdesk account, Pipedream securely stores the keys so you can easily authenticate to Freshdesk APIs in both code and no-code steps.

About Freshdesk#

Customer support software

Action#

Create Team Holiday on Status Hero

Description:Creates a team-wide holiday., [See the docs](https://api.statushero.com/#team-absences)

Version:0.0.1

Key:status_hero-create-team-holiday

View on GitHub

Status Hero Overview#

The Status Hero API allows you to interface with the Status Hero platform programmatically, enabling you to automate stand-ups, collect team status updates, and integrate this data with other apps and services. By leveraging Pipedream's capabilities, you can set up workflows that react to new check-ins, sync updates to project management tools, or analyze team productivity by aggregating status data.

Action Code#

import app from "../../status_hero.app.mjs";

export default {
  type: "action",
  key: "status_hero-create-team-holiday",
  version: "0.0.1",
  name: "Create Team Holiday",
  description: "Creates a team-wide holiday., [See the docs](https://api.statushero.com/#team-absences)",
  props: {
    app,
    date: {
      propDefinition: [
        app,
        "date",
      ],
    },
  },
  async run ({ $ }) {
    const resp = await this.app.addTeamAbsence({
      $,
      data: {
        date: this.date,
      },
    });
    $.export("$summary", `Absence has been created. Date(${this.date})`);
    return resp;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Status Hero	`app`	`app`	This component uses the Status Hero app.
Date	`date`	`string`	The date of the absence to create (in `YYYY-MM-DD` format)

Action Authentication#

Status Hero uses API keys for authentication. When you connect your Status Hero account, Pipedream securely stores the keys so you can easily authenticate to Status Hero APIs in both code and no-code steps.

You can get your Team ID and API Key in your Team Settings under the API Tab in your Status Hero account.

About Status Hero#

Status Hero is a work communication tool that replaces time-consuming meetings, shoulder taps, digging for data, and other interruptions with a tidy report. Use it to get a continuous, clear understanding of accomplishments, intentions, and blockers across your organization. Perfect for remote and/or hybrid teams!

More Ways to Connect Status Hero + Freshdesk#

Other Popular Integrations#

Create Team Holiday with Status Hero API on New Contact from Freshdesk API

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Create Team Holiday with Status Hero API on New Ticket Created from Freshdesk API

Pipedream makes it easy to connect APIs for Status Hero, Freshdesk and 2,500+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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