Update Customer with Teamwork Desk API on New Item in Feed from RSS API

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New Item in Feed from the RSS API

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Update Customer with the Teamwork Desk API

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Getting Started#

This integration creates a workflow with a RSS trigger and Teamwork Desk action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Item in Feed trigger
1. Connect your RSS account
2. Configure timer
3. Configure Feed URL
4. Configure Published After
Configure the Update Customer action
1. Connect your Teamwork Desk account
2. Select a Customer
3. Optional- Configure Address
4. Optional- Configure Avatar URL
5. Optional- Select a Company
6. Configure Email
7. Optional- Configure External Id
8. Optional- Configure Extra Data
9. Optional- Configure Facebook URL
10. Optional- Configure First Name
11. Optional- Configure Job Title
12. Optional- Configure Last Name
13. Optional- Configure LinkedinURL
14. Optional- Configure Mobile
15. Optional- Configure Notes
16. Optional- Configure Organization
17. Optional- Select a Permission
18. Optional- Configure Phone
19. Optional- Configure Twitter Handle
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Item in Feed on RSS

Description:Emit new items from an RSS feed

Version:1.2.9

Key:rss-new-item-in-feed

View on GitHub

RSS Overview#

The RSS app allows users to automatically fetch and parse updates from web feeds. This functionality is pivotal for staying abreast of content changes or updates from websites, blogs, and news outlets that offer RSS feeds. With Pipedream, you can harness the RSS API to trigger workflows that enable a broad range of automations, like content aggregation, monitoring for specific keywords, notifications, and data synchronization across platforms.

Trigger Code#

import { defineSource } from "@pipedream/types";
import rss from "../../app/rss.app.mjs";
import rssCommon from "../common/common.mjs";
export default defineSource({
    ...rssCommon,
    key: "rss-new-item-in-feed",
    name: "New Item in Feed",
    description: "Emit new items from an RSS feed",
    version: "1.2.9",
    type: "source",
    dedupe: "unique",
    props: {
        ...rssCommon.props,
        url: {
            propDefinition: [
                rss,
                "url",
            ],
        },
        publishedAfter: {
            type: "string",
            label: "Published After",
            description: "Emit items published after the specified date in ISO 8601 format .e.g `2022-12-07T12:57:10+07:00`",
            default: new Date(Date.now() - 24 * 60 * 60 * 1000).toISOString(), // default to one day ago
        },
    },
    hooks: {
        async activate() {
            // Try to parse the feed one time to confirm we can fetch and parse.
            // The code will throw any errors to the user.
            await this.rss.fetchAndParseFeed(this.url);
        },
    },
    methods: {
        ...rssCommon.methods,
        generateMeta: function (item) {
            return {
                id: this.rss.itemKey(item),
                summary: item.title,
                ts: Date.now(),
            };
        },
    },
    async run() {
        const items = await this.rss.fetchAndParseFeed(this.url);
        for (const item of items.reverse()) {
            const publishedAfter = +new Date(this.publishedAfter);
            const ts = this.rss.itemTs(item);
            if (Number.isNaN(publishedAfter) || publishedAfter > ts) {
                continue;
            }
            const meta = this.generateMeta(item);
            this.$emit(item, meta);
        }
    },
});

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
RSS	`rss`	`app`	This component uses the RSS app.
	`timer`	`$.interface.timer`	How often you want to poll the feed for new items
Feed URL	`url`	`string`	Enter the URL for any public RSS feed
Published After	`publishedAfter`	`string`	Emit items published after the specified date in ISO 8601 format .e.g `2022-12-07T12:57:10+07:00`

Trigger Authentication#

The RSS API does not require authentication.

About RSS#

Real Simple Syndication

Action#

Update Customer on Teamwork Desk

Description:Update a specific customer [See the documentation](https://apidocs.teamwork.com/docs/desk/3442f2a79b0d2-update-a-customer)

Version:0.0.2

Key:teamwork_desk-update-customer

View on GitHub

Teamwork Desk Overview#

The Teamwork Desk API provides the means to programmatically access and manipulate customer support ticket data. By integrating it with Pipedream, you can automate ticketing workflows, streamline customer interactions, and connect support data with other business tools. Whether syncing tickets to a CRM, setting up custom alerts, or generating reports, the API's capabilities allow for a variety of automations to enhance support operations.

Action Code#

import teamworkDesk from "../../teamwork_desk.app.mjs";

export default {
  key: "teamwork_desk-update-customer",
  name: "Update Customer",
  version: "0.0.2",
  annotations: {
    destructiveHint: true,
    openWorldHint: true,
    readOnlyHint: false,
  },
  description: "Update a specific customer [See the documentation](https://apidocs.teamwork.com/docs/desk/3442f2a79b0d2-update-a-customer)",
  type: "action",
  props: {
    teamworkDesk,
    customerId: {
      propDefinition: [
        teamworkDesk,
        "customerId",
      ],
    },
    address: {
      propDefinition: [
        teamworkDesk,
        "address",
      ],
      optional: true,
    },
    avatarURL: {
      propDefinition: [
        teamworkDesk,
        "avatarURL",
      ],
      optional: true,
    },
    companyId: {
      propDefinition: [
        teamworkDesk,
        "companyId",
      ],
      optional: true,
    },
    email: {
      propDefinition: [
        teamworkDesk,
        "email",
      ],
    },
    externalId: {
      propDefinition: [
        teamworkDesk,
        "externalId",
      ],
      optional: true,
    },
    extraData: {
      propDefinition: [
        teamworkDesk,
        "extraData",
      ],
      optional: true,
    },
    facebookURL: {
      propDefinition: [
        teamworkDesk,
        "facebookURL",
      ],
      optional: true,
    },
    firstName: {
      propDefinition: [
        teamworkDesk,
        "firstName",
      ],
      optional: true,
    },
    jobTitle: {
      propDefinition: [
        teamworkDesk,
        "jobTitle",
      ],
      optional: true,
    },
    lastName: {
      propDefinition: [
        teamworkDesk,
        "lastName",
      ],
      optional: true,
    },
    linkedinURL: {
      propDefinition: [
        teamworkDesk,
        "linkedinURL",
      ],
      optional: true,
    },
    mobile: {
      propDefinition: [
        teamworkDesk,
        "mobile",
      ],
      optional: true,
    },
    notes: {
      propDefinition: [
        teamworkDesk,
        "notes",
      ],
      optional: true,
    },
    organization: {
      propDefinition: [
        teamworkDesk,
        "organization",
      ],
      optional: true,
    },
    permission: {
      propDefinition: [
        teamworkDesk,
        "permission",
      ],
      optional: true,
    },
    phone: {
      propDefinition: [
        teamworkDesk,
        "phone",
      ],
      optional: true,
    },
    twitterHandle: {
      propDefinition: [
        teamworkDesk,
        "twitterHandle",
      ],
      optional: true,
    },
  },
  async run({ $ }) {
    const {
      teamworkDesk,
      customerId,
      companyId,
      email,
      ...data
    } = this;

    const included = {};
    if (companyId) included.companies = [
      {
        id: companyId,
        delete: false,
      },
    ];

    if (email) included.contacts = [
      {
        value: email,
        type: "email",
        isMain: true,
      },
    ];

    const response = await teamworkDesk.updateCustomer({
      $,
      customerId,
      data: {
        customer: data,
        included,
      },
    });

    $.export("$summary", `The customer with Id: ${response.customer?.id} was successfully updated!`);
    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Teamwork Desk	`teamworkDesk`	`app`	This component uses the Teamwork Desk app.
Customer	`customerId`	`string`	Select a value from the drop down menu.
Address	`address`	`string`	Customer address.
Avatar URL	`avatarURL`	`string`	Customer avatar URL.
Company	`companyId`	`string`	Select a value from the drop down menu.
Email	`email`	`string`	The email address of the customer. Email ticket replies and chat transcriptions will be sent to the customer at this address.
External Id	`externalId`	`string`	Customer external ID.
Extra Data	`extraData`	`string`	Provides a free-form reference field for additional customer information.
Facebook URL	`facebookURL`	`string`	The Facebook URL address of the customer.
First Name	`firstName`	`string`	The first name of the customer.
Job Title	`jobTitle`	`string`	Customer job title.
Last Name	`lastName`	`string`	The last name of the customer.
LinkedinURL	`linkedinURL`	`string`	The Linkedin URL address of the customer.
Mobile	`mobile`	`string`	The customer mobile.
Notes	`notes`	`string`	Provides a free-form reference field for additional customer information.
Organization	`organization`	`string`	Organization is the name of the organization that the Customer is in. This feature has been deprecated in favor of `companies`.
Permission	`permission`	`string`	Select a value from the drop down menu:`ownall`
Phone	`phone`	`string`	Customer phone.
Twitter Handle	`twitterHandle`	`string`	The Twitter Handle of the customer.

Action Authentication#

Teamwork Desk uses OAuth authentication. When you connect your Teamwork Desk account, Pipedream will open a popup window where you can sign into Teamwork Desk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Teamwork Desk API.

Pipedream requests the following authorization scopes when you connect your account:

Update Customer with Teamwork Desk API on New Item in Feed from RSS API

Pipedream makes it easy to connect APIs for Teamwork Desk, RSS and 2,900+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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