Create Ticket with Teamwork Desk API on New Item From Multiple RSS Feeds from RSS API

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New Item From Multiple RSS Feeds from the RSS API

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Create Ticket with the Teamwork Desk API

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Getting Started#

This integration creates a workflow with a RSS trigger and Teamwork Desk action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Item From Multiple RSS Feeds trigger
1. Connect your RSS account
2. Configure timer
3. Configure Feed URLs
4. Optional- Configure Max per Feed
Configure the Create Ticket action
1. Connect your Teamwork Desk account
2. Optional- Configure BCC
3. Optional- Configure CC
4. Select a Customer
5. Select a Inbox ID
6. Configure Message
7. Configure Notify Customer
8. Select a Priority Id
9. Select a Source Id
10. Select a Status Id
11. Configure Subject
12. Optional- Select one or more Tags
13. Select a Type Id
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Item From Multiple RSS Feeds on RSS

Description:Emit new items from multiple RSS feeds

Version:1.2.9

Key:rss-new-item-from-multiple-feeds

View on GitHub

RSS Overview#

The RSS app allows users to automatically fetch and parse updates from web feeds. This functionality is pivotal for staying abreast of content changes or updates from websites, blogs, and news outlets that offer RSS feeds. With Pipedream, you can harness the RSS API to trigger workflows that enable a broad range of automations, like content aggregation, monitoring for specific keywords, notifications, and data synchronization across platforms.

Trigger Code#

import { defineSource } from "@pipedream/types";
import rss from "../../app/rss.app.mjs";
import rssCommon from "../common/common.mjs";
export default defineSource({
    ...rssCommon,
    key: "rss-new-item-from-multiple-feeds",
    name: "New Item From Multiple RSS Feeds",
    type: "source",
    description: "Emit new items from multiple RSS feeds",
    version: "1.2.9",
    props: {
        ...rssCommon.props,
        urls: {
            propDefinition: [
                rss,
                "urls",
            ],
            description: "Enter one or multiple URLs from any public RSS feed. To avoid timeouts, 5 or less URLs is recommended.",
        },
        max: {
            type: "integer",
            label: "Max per Feed",
            description: "Maximum number of posts per feed to retrieve at one time. Defaults to 20.",
            optional: true,
            default: 20,
        },
    },
    dedupe: "unique",
    hooks: {
        async activate() {
            // Try to parse the feed one time to confirm we can fetch and parse.
            // The code will throw any errors to the user.
            for (const url of this.urls) {
                await this.rss.fetchAndParseFeed(url);
            }
        },
    },
    async run() {
        const items = [];
        for (const url of this.urls) {
            const feedItems = (await this.rss.fetchAndParseFeed(url))?.slice(0, this.max);
            console.log(`Retrieved items from ${url}`);
            items.push(...feedItems);
        }
        this.rss.sortItems(items).forEach((item) => {
            const meta = this.generateMeta(item);
            this.$emit(item, meta);
        });
    },
});

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
RSS	`rss`	`app`	This component uses the RSS app.
	`timer`	`$.interface.timer`	How often you want to poll the feed for new items
Feed URLs	`urls`	`string[]`	Enter one or multiple URLs from any public RSS feed. To avoid timeouts, 5 or less URLs is recommended.
Max per Feed	`max`	`integer`	Maximum number of posts per feed to retrieve at one time. Defaults to 20.

Trigger Authentication#

The RSS API does not require authentication.

About RSS#

Real Simple Syndication

Action#

Create Ticket on Teamwork Desk

Description:Create a new ticket [See the documentation](https://apidocs.teamwork.com/docs/desk/fe69a0fb1007a-create-a-new-customer)

Version:0.0.2

Key:teamwork_desk-create-ticket

View on GitHub

Teamwork Desk Overview#

The Teamwork Desk API provides the means to programmatically access and manipulate customer support ticket data. By integrating it with Pipedream, you can automate ticketing workflows, streamline customer interactions, and connect support data with other business tools. Whether syncing tickets to a CRM, setting up custom alerts, or generating reports, the API's capabilities allow for a variety of automations to enhance support operations.

Action Code#

import teamworkDesk from "../../teamwork_desk.app.mjs";

export default {
  key: "teamwork_desk-create-ticket",
  name: "Create Ticket",
  version: "0.0.2",
  annotations: {
    destructiveHint: false,
    openWorldHint: true,
    readOnlyHint: false,
  },
  description: "Create a new ticket [See the documentation](https://apidocs.teamwork.com/docs/desk/fe69a0fb1007a-create-a-new-customer)",
  type: "action",
  props: {
    teamworkDesk,
    bcc: {
      propDefinition: [
        teamworkDesk,
        "bcc",
      ],
      optional: true,
    },
    cc: {
      propDefinition: [
        teamworkDesk,
        "cc",
      ],
      optional: true,
    },
    customerId: {
      propDefinition: [
        teamworkDesk,
        "customerId",
      ],
      withLabel: true,
    },
    inboxId: {
      propDefinition: [
        teamworkDesk,
        "inboxId",
      ],
    },
    message: {
      propDefinition: [
        teamworkDesk,
        "message",
      ],
    },
    notifyCustomer: {
      propDefinition: [
        teamworkDesk,
        "notifyCustomer",
      ],
    },
    priorityId: {
      propDefinition: [
        teamworkDesk,
        "priorityId",
      ],
    },
    sourceId: {
      propDefinition: [
        teamworkDesk,
        "sourceId",
      ],
    },
    statusId: {
      propDefinition: [
        teamworkDesk,
        "statusId",
      ],
    },
    subject: {
      propDefinition: [
        teamworkDesk,
        "subject",
      ],
    },
    tagIds: {
      propDefinition: [
        teamworkDesk,
        "tagIds",
      ],
      optional: true,
    },
    typeId: {
      propDefinition: [
        teamworkDesk,
        "typeId",
      ],
    },
  },
  async run({ $ }) {
    const {
      teamworkDesk,
      customerId,
      inboxId,
      priorityId,
      sourceId,
      statusId,
      tagIds,
      typeId,
      ...data
    } = this;

    const response = await teamworkDesk.createTicket({
      $,
      data: {
        ...data,
        customer: {
          email: customerId.label,
          id: customerId.value,
        },
        inbox: {
          id: inboxId,
        },
        priority: {
          id: priorityId,
        },
        source: {
          id: sourceId,
        },
        status: {
          id: statusId,
        },
        tags: tagIds && tagIds.map((tag) => ({
          id: tag,
        })),
        type: {
          id: typeId,
        },
      },
    });

    $.export("$summary", `A new ticket with Id: ${response.ticket?.id} was successfully created!`);
    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Teamwork Desk	`teamworkDesk`	`app`	This component uses the Teamwork Desk app.
BCC	`bcc`	`string[]`	List of BCC for the initial message.
CC	`cc`	`string[]`	List of CC for the initial message.
Customer	`customerId`	`string`	Select a value from the drop down menu.
Inbox ID	`inboxId`	`string`	Select a value from the drop down menu.
Message	`message`	`string`	The ticket's initial message.
Notify Customer	`notifyCustomer`	`boolean`	Whether to notify the customer when an agent creates a ticket on behalf of the customer.
Priority Id	`priorityId`	`string`	Select a value from the drop down menu.
Source Id	`sourceId`	`string`	Select a value from the drop down menu.
Status Id	`statusId`	`string`	Select a value from the drop down menu.
Subject	`subject`	`string`	The ticket's subject.
Tags	`tagIds`	`string[]`	Select a value from the drop down menu.
Type Id	`typeId`	`string`	Select a value from the drop down menu.

Action Authentication#

Teamwork Desk uses OAuth authentication. When you connect your Teamwork Desk account, Pipedream will open a popup window where you can sign into Teamwork Desk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Teamwork Desk API.

Pipedream requests the following authorization scopes when you connect your account:

Create Ticket with Teamwork Desk API on New Item From Multiple RSS Feeds from RSS API

Pipedream makes it easy to connect APIs for Teamwork Desk, RSS and 2,900+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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