Integrate the RSS API with the Teamwork Desk API

Setup the RSS API trigger to run a workflow which integrates with the Teamwork Desk API. Pipedream's integration platform allows you to integrate RSS and Teamwork Desk remarkably fast. Free for developers.

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Popular Ways to Connect RSS with Teamwork Desk#

Create Customer with Teamwork Desk API on New Item in Feed from RSS API

RSS + Teamwork Desk

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Create Ticket with Teamwork Desk API on New Item in Feed from RSS API

RSS + Teamwork Desk

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Reply To Ticket with Teamwork Desk API on New Item in Feed from RSS API

RSS + Teamwork Desk

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Update Customer with Teamwork Desk API on New Item in Feed from RSS API

RSS + Teamwork Desk

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Update Ticket with Teamwork Desk API on New Item in Feed from RSS API

RSS + Teamwork Desk

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Popular RSS and Teamwork Desk Triggers#

New Item in Feed from the RSS API

Emit new items from an RSS feed

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New Item From Multiple RSS Feeds from the RSS API

Emit new items from multiple RSS feeds

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New Customer Created from the Teamwork Desk API

Emit new event when a new customer is created.

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Random item from multiple RSS feeds from the RSS API

Emit a random item from multiple RSS feeds

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New Customer Reply from the Teamwork Desk API

Emit new event when a customer reply.

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Popular RSS and Teamwork Desk Actions#

Create Customer with the Teamwork Desk API

Create a new customer See the documentation

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Merge RSS Feeds with the RSS API

Retrieve multiple RSS feeds and return a merged array of items sorted by date See documentation

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Create Ticket with the Teamwork Desk API

Create a new ticket See the documentation

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Reply To Ticket with the Teamwork Desk API

Reply to a specific ticket See the documentation

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Update Customer with the Teamwork Desk API

Update a specific customer See the documentation

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Overview of RSS#

The RSS app allows users to automatically fetch and parse updates from web feeds. This functionality is pivotal for staying abreast of content changes or updates from websites, blogs, and news outlets that offer RSS feeds. With Pipedream, you can harness the RSS API to trigger workflows that enable a broad range of automations, like content aggregation, monitoring for specific keywords, notifications, and data synchronization across platforms.

Connect RSS#

module.exports = defineComponent({
  props: {
    rss: {
      type: "app",
      app: "rss",
    }
  },
  async run({steps, $}) {
    // Retrieve items from a sample feed
    const Parser = require('rss-parser');
    const parser = new Parser();
    
    const stories = []
    
    // Replace with your feed URL
    const url = "https://pipedream.com/community/latest.rss"
    
    const feed = await parser.parseURL(url);
    const { title, items } = feed
    this.title = title
    
    if (!items.length) {
      $end("No new stories")
    }
    
    this.items = items
  },
})

Overview of Teamwork Desk#

The Teamwork Desk API provides the means to programmatically access and manipulate customer support ticket data. By integrating it with Pipedream, you can automate ticketing workflows, streamline customer interactions, and connect support data with other business tools. Whether syncing tickets to a CRM, setting up custom alerts, or generating reports, the API's capabilities allow for a variety of automations to enhance support operations.

Connect Teamwork Desk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    teamwork_desk: {
      type: "app",
      app: "teamwork_desk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `${this.teamwork_desk.$auth.domain}/me.json`,
      headers: {
        Authorization: `Bearer ${this.teamwork_desk.$auth.oauth_access_token}`,
        "Accept": `application/json`,
      },
    })
  },
})

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