Jira Service Desk

Work with Jira Service Desk-specific entities, such as requests.

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Jira Service Desk

Jira Service Desk API Integrations

Build and run workflows using the Jira Service Desk API. Use 1000s of source-available triggers and actions across 2,100+ apps. Or write custom code to integrate any app or API in seconds.

Overview

The Jira Service Desk API allows you to interact programmatically with your support ticket system, enabling the creation, updating, and management of tickets, customers, and service desk configurations. With Pipedream's integration, you can automate workflows by connecting Jira Service Desk to hundreds of other apps, listen to webhooks for real-time triggers, and execute custom logic.

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    jira_service_desk: {
      type: "app",
      app: "jira_service_desk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.atlassian.com/me`,
      headers: {
        Authorization: `Bearer ${this.jira_service_desk.$auth.oauth_access_token}`,
      },
    })
  },
})

Choose an API to Connect with Jira Service Desk API

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24
of
2,100+
apps by most popular

HTTP / Webhook
HTTP / Webhook
Get a unique URL where you can send HTTP or webhook requests
Node
Node
Anything you can do with Node.js, you can do in a Pipedream workflow. This includes using most of npm's 400,000+ packages.
Python
Python
Anything you can do in Python can be done in a Pipedream Workflow. This includes using any of the 350,000+ PyPi packages available in your Python powered workflows.
OpenAI (ChatGPT)
OpenAI (ChatGPT)
OpenAI is an AI research and deployment company with the mission to ensure that artificial general intelligence benefits all of humanity. They are the makers of popular models like ChatGPT, DALL-E, and Whisper.
Premium
Salesforce
Salesforce
Web services API for interacting with Salesforce
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HubSpot
HubSpot
HubSpot's CRM platform contains the marketing, sales, service, operations, and website-building software you need to grow your business.
Premium
Zoho CRM
Zoho CRM
Zoho CRM is an online Sales CRM software that manages your sales, marketing, and support in one CRM platform.
Premium
Stripe
Stripe
Stripe powers online and in-person payment processing and financial solutions for businesses of all sizes.
Shopify Developer App
Shopify Developer App
Shopify is a user-friendly e-commerce platform that helps small businesses build an online store and sell online through one streamlined dashboard.
Premium
WooCommerce
WooCommerce
WooCommerce is the open-source ecommerce platform for WordPress.
Premium
Snowflake
Snowflake
A data warehouse built for the cloud
Premium
MongoDB
MongoDB
MongoDB is an open source NoSQL database management program.
Supabase
Supabase
Supabase is an open source Firebase alternative.
MySQL
MySQL
MySQL is an open-source relational database management system.
PostgreSQL
PostgreSQL
PostgreSQL is a free and open-source relational database management system emphasizing extensibility and SQL compliance.
Premium
AWS
AWS
Amazon Web Services (AWS) offers reliable, scalable, and inexpensive cloud computing services.
Premium
Twilio SendGrid
Twilio SendGrid
Send marketing and transactional email through the Twilio SendGrid platform with the Email API, proprietary mail transfer agent, and infrastructure for scalable delivery.
Amazon SES
Amazon SES
Amazon SES is a cloud-based email service provider that can integrate into any application for high volume email automation
Premium
Klaviyo
Klaviyo
Email Marketing and SMS Marketing Platform
Premium
Zendesk
Zendesk
Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.
Premium
ServiceNow
ServiceNow
The smarter way to workflow
Notion
Notion
Notion is a new tool that blends your everyday work apps into one. It's the all-in-one workspace for you and your team.
Slack
Slack
Slack is a channel-based messaging platform. With Slack, people can work together more effectively, connect all their software tools and services, and find the information they need to do their best work — all within a secure, enterprise-grade environment.
Microsoft Teams
Microsoft Teams
Microsoft Teams has communities, events, chats, channels, meetings, storage, tasks, and calendars in one place.

Example Use Cases

  • Automate Ticket Creation from Emails: Create Jira Service Desk tickets automatically when an email is received in a connected mailbox service like Gmail. Use this to ensure requests are logged and actioned quickly.

  • Sync Support Tickets with a CRM: Maintain alignment between your customer support and sales by syncing new Jira Service Desk tickets with CRM tools like Salesforce. This can help provide sales with visibility into customer issues.

  • Slack Notifications for High Priority Tickets: Get instant alerts in a designated Slack channel when high priority tickets are logged in Jira Service Desk. This helps your support team to respond rapidly to critical issues.

Create Request with Jira Service Desk API on Webhook Destination (Instant) from Segment API
Segment + Jira Service Desk
 
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Create Automation Run with Testmo API on New Request Created from Jira Service Desk API
Jira Service Desk + Testmo
 
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Create Request with Jira Service Desk API on New Requests from HTTP / Webhook API
HTTP / Webhook + Jira Service Desk
 
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Add Single Row with Google Sheets API on Request Status Updated from Jira Service Desk API
Jira Service Desk + Google Sheets
 
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Create Request with Jira Service Desk API on New Item in Feed from RSS API
RSS + Jira Service Desk
 
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New Request Created from the Jira Service Desk API

Emit new event when a customer request is created. See the documentation

 
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Request Status Updated from the Jira Service Desk API

Emit new event when a customer request is updated. See the documentation

 
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Create Comment on Request with the Jira Service Desk API

Create a comment on a customer request. See the documentation

 
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Create Request with the Jira Service Desk API

Creates a new customer request. See the documentation

 
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Authentication

Jira Service Desk uses OAuth authentication. When you connect your Jira Service Desk account, Pipedream will open a popup window where you can sign into Jira Service Desk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Jira Service Desk API.

Pipedream requests the following authorization scopes when you connect your account:

read:servicedesk-requestmanage:servicedesk-customerwrite:servicedesk-requestread:jira:userread:jira-workread:organization:jira-service-managementread:meoffline_access
OAuth Request Configurations:
  1. authorization
    GEThttps://auth.atlassian.com/authorize?client_id={{oauth.client_id}}&state={{oauth.state}}&redirect_uri={{oauth.redirect_uri}}&response_type=code&scope={{oauth.space_separated_scopes}}&audience=api.atlassian.com&prompt=consent
  2. accessToken
    POSThttps://auth.atlassian.com/oauth/tokencontent-type: application/x-www-form-urlencodedaccept: application/json
    client_id={{oauth.client_id}}&client_secret={{oauth.client_secret}}&grant_type=authorization_code&code={{oauth.code}}&redirect_uri={{oauth.redirect_uri}}
  3. refreshToken
    POSThttps://auth.atlassian.com/oauth/tokencontent-type: application/x-www-form-urlencodedaccept: application/json
    client_id={{oauth.client_id}}&client_secret={{oauth.client_secret}}&grant_type=refresh_token&refresh_token={{oauth.refresh_token}}