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Jira Service Desk icon

Jira Service Desk ACTION

Create Comment on Request

Create a comment on a customer request. See the documentation
  • Action
  • Writes data
  • OAuth
  • SDK
  • MCP

IMPLEMENTATION

Call this tool

Connect a user's Jira Service Desk account once, then configure and run Create Comment on Request from your backend or agent.

import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const result = await pd.actions.run({
  id: "jira_service_desk-create-comment-on-request",
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  configuredProps: {
    jira_service_desk: { authProvisionId: "apn_xxxxxxx" },
    cloudId: "Cloud ID",
    requestId: "Request ID",
  },
})

console.log(result)

SCHEMA

Inputs

Pipedream supplies the connected account. Your application provides the operation-specific values below. Dynamic inputs are resolved against that user's account.

Create Comment on Request inputs
Property Type Description
cloudId Cloud ID string
The Atlassian site (cloud) ID, e.g. 822faf0d-5427-420e-9016-999d3dc76918. Run List Sites to get the id of every site you can access.
Required
requestId Request ID string
The issueId of the customer request, e.g. 10288. Run List My Requests to find it.
Required
body Comment Body string
The content of the comment
Required
isPublic Public boolean
Whether the comment is public or not
Required

REFERENCE

Tool details

Behavior hints are published with the component in the Pipedream registry and surface as MCP tool annotations, so an agent can reason about a tool before it calls it.

Registry key
jira_service_desk-create-comment-on-request
Version
0.1.5
App
Jira Service Desk
Authentication
OAuth
Read-only
No
Destructive
No
Open world
Yes