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Jira Service Desk icon

Jira Service Desk ACTION

Transition Request

Transitions a Jira Service Desk request to a new workflow status. Use List Request Transitions first to get valid transitionId values for the request. Use List Sites to obtain the required cloudId. Use List My Requests or Get Request to find the issueKey (e.g. IT-42). Optionally include a comment to explain the transition. See the documentation
  • Action
  • Writes data
  • OAuth
  • SDK
  • MCP

IMPLEMENTATION

Call this tool

Connect a user's Jira Service Desk account once, then configure and run Transition Request from your backend or agent.

import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const result = await pd.actions.run({
  id: "jira_service_desk-transition-request",
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  configuredProps: {
    jira_service_desk: { authProvisionId: "apn_xxxxxxx" },
    cloudId: "Cloud ID",
    issueIdOrKey: "Issue ID or Key",
  },
})

console.log(result)

SCHEMA

Inputs

Pipedream supplies the connected account. Your application provides the operation-specific values below. Dynamic inputs are resolved against that user's account.

Transition Request inputs
Property Type Description
cloudId Cloud ID string
The Atlassian site (cloud) ID, e.g. 822faf0d-5427-420e-9016-999d3dc76918. Run List Sites to get the id of every site you can access.
Required
issueIdOrKey Issue ID or Key string
The ID or key of the Jira Service Desk request (e.g. IT-42 or 10001). Use List My Requests to find the issueKey of a request (in its requests array).
Required
transitionId Transition ID string
The ID of the transition to perform. Use List Request Transitions to retrieve available transition IDs and names (in its transitions array).
Required
additionalComment Additional Comment string
Optional comment to add when performing the transition.
Optional

REFERENCE

Tool details

Behavior hints are published with the component in the Pipedream registry and surface as MCP tool annotations, so an agent can reason about a tool before it calls it.

Registry key
jira_service_desk-transition-request
Version
0.1.5
App
Jira Service Desk
Authentication
OAuth
Read-only
No
Destructive
No
Open world
Yes