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Jira Service Desk icon

Jira Service Desk ACTION

Update Issue Fields

Updates fields on an existing Jira Service Desk request via the Jira platform API. Use this to change the summary, priority, description, or other fields after a request has been created. Use List Sites first to obtain the required cloudId. Use List My Requests or Get Request to find the issueKey (e.g. IT-42). fields is a JSON object of field name-value pairs. Example: {"summary": "Updated title", "priority": {"name": "High"}}. See the documentation
  • Action
  • Writes data
  • OAuth
  • SDK
  • MCP

IMPLEMENTATION

Call this tool

Connect a user's Jira Service Desk account once, then configure and run Update Issue Fields from your backend or agent.

import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const result = await pd.actions.run({
  id: "jira_service_desk-update-issue-fields",
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  configuredProps: {
    jira_service_desk: { authProvisionId: "apn_xxxxxxx" },
    cloudId: "Cloud ID",
    issueIdOrKey: "Issue ID or Key",
  },
})

console.log(result)

SCHEMA

Inputs

Pipedream supplies the connected account. Your application provides the operation-specific values below. Dynamic inputs are resolved against that user's account.

Update Issue Fields inputs
Property Type Description
cloudId Cloud ID string
The Atlassian site (cloud) ID, e.g. 822faf0d-5427-420e-9016-999d3dc76918. Run List Sites to get the id of every site you can access.
Required
issueIdOrKey Issue ID or Key string
The ID or key of the Jira Service Desk request (e.g. IT-42 or 10001). Use List My Requests to find the issueKey of a request (in its requests array).
Required
fields Fields string
JSON object of Jira field name-value pairs to update. Example: {"summary": "New title", "priority": {"name": "High"}}. Use Get Request to see current field values.
Required

REFERENCE

Tool details

Behavior hints are published with the component in the Pipedream registry and surface as MCP tool annotations, so an agent can reason about a tool before it calls it.

Registry key
jira_service_desk-update-issue-fields
Version
0.1.5
App
Jira Service Desk
Authentication
OAuth
Read-only
No
Destructive
No
Open world
Yes