Jira Service Desk ACTION
Get Request
Fetches the full details of a Jira Service Desk request including its field values and comment thread in a single response. Comments are paginated automatically up to
maxResults; the summary says so when the thread was truncated. Use this to summarize a ticket without needing follow-up calls. Use List Sites first to obtain the required cloudId. Use List My Requests to find the issueKey of a request (e.g. IT-42). See the documentation- Action
- Read only
- OAuth
- SDK
- MCP
IMPLEMENTATION
Call this tool
Connect a user's Jira Service Desk account once, then configure and run Get Request from your backend or agent.
import { PipedreamClient } from "@pipedream/sdk"
const pd = new PipedreamClient({
projectId: process.env.PIPEDREAM_PROJECT_ID!,
clientId: process.env.PIPEDREAM_CLIENT_ID!,
clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
projectEnvironment: "production",
})
const result = await pd.actions.run({
id: "jira_service_desk-get-request",
externalUserId: "{external_user_id}", // any stable ID for this user in your system
configuredProps: {
jira_service_desk: { authProvisionId: "apn_xxxxxxx" },
cloudId: "Cloud ID",
issueIdOrKey: "Issue ID or Key",
},
})
console.log(result)curl -X POST https://api.pipedream.com/v1/connect/{project_id}/actions/run \
-H "Content-Type: application/json" \
-H "X-PD-Environment: production" \
-H "Authorization: Bearer {access_token}" \
-d '{
"external_user_id": "{external_user_id}",
"id": "jira_service_desk-get-request",
"configured_props": {
"jira_service_desk": { "authProvisionId": "apn_xxxxxxx" },
"cloudId": "Cloud ID",
"issueIdOrKey": "Issue ID or Key"
}
}'// accessToken: mint a short-lived token with the Connect SDK — see the MCP guide
const transport = new StreamableHTTPClientTransport(
new URL("https://remote.mcp.pipedream.net/v3"),
{
requestInit: {
headers: {
Authorization: `Bearer ${accessToken}`,
"x-pd-project-id": "{project_id}",
"x-pd-environment": "production",
"x-pd-external-user-id": "{external_user_id}", // any stable ID for this user in your system
"x-pd-app-slug": "jira_service_desk",
},
},
},
)
const mcp = new Client({ name: "my-agent", version: "1.0.0" })
await mcp.connect(transport)
const { tools } = await mcp.listTools()
// listTools() hands your model this tool's input schema, so it can
// fill the arguments itself:
const result = await mcp.callTool({
name: "jira_service_desk-get-request",
arguments: {
cloudId: "Cloud ID",
issueIdOrKey: "Issue ID or Key",
},
})SCHEMA
Inputs
Pipedream supplies the connected account. Your application provides the operation-specific values below. Dynamic inputs are resolved against that user's account.
| Property | Type | Description |
|---|---|---|
cloudId Cloud ID | string | The Atlassian site (cloud) ID, e.g. 822faf0d-5427-420e-9016-999d3dc76918. Run List Sites to get the id of every site you can access. Required |
issueIdOrKey Issue ID or Key | string | The ID or key of the Jira Service Desk request (e.g. IT-42 or 10001). Use List My Requests to find the issueKey of a request (in its requests array). Required |
maxResults Max Comments | integer | Maximum number of comments to return across all pages (1-1000). Optional |
REFERENCE
Tool details
Behavior hints are published with the component in the Pipedream registry and surface as MCP tool annotations, so an agent can reason about a tool before it calls it.
- Registry key
- jira_service_desk-get-request
- Version
- 0.2.5
- App
- Jira Service Desk
- Authentication
- OAuth
- Read-only
- Yes
- Destructive
- No
- Open world
- Yes
- Source
- View on GitHub ↗