← Intercom + UltraMsg integrations

Send Audio with UltraMsg API on New Closed Conversation from Intercom API

Pipedream makes it easy to connect APIs for UltraMsg, Intercom and 2,200+ other apps remarkably fast.

Trigger workflow on
New Closed Conversation from the Intercom API
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Send Audio with the UltraMsg API
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Getting Started

This integration creates a workflow with a Intercom trigger and UltraMsg action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

  1. Select this integration
  2. Configure the New Closed Conversation trigger
    1. Connect your Intercom account
    2. Configure Polling Interval
  3. Configure the Send Audio action
    1. Connect your UltraMsg account
    2. Select a To
    3. Configure Audio
  4. Deploy the workflow
  5. Send a test event to validate your setup
  6. Turn on the trigger

Details

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger

Description:Emit new event each time a conversation is closed.
Version:0.0.5
Key:intercom-conversation-closed

Intercom Overview

The Intercom API offers rich capabilities for enhancing customer communication and support workflows. By leveraging this API on Pipedream, you can automate tasks, sync customer data across platforms, and create personalized interactions. Whether you are managing user segments, sending targeted messages, or updating customer profiles, the Intercom API's robust set of endpoints allows for intricate and useful automations within your business processes.

Trigger Code

import common from "../common/common.mjs";

export default {
  ...common,
  key: "intercom-conversation-closed",
  name: "New Closed Conversation",
  description: "Emit new event each time a conversation is closed.",
  version: "0.0.5",
  type: "source",
  dedupe: "unique",
  methods: {
    ...common.methods,
    generateMeta({
      id: conversationId, last_close_at: lastClosedAt, source,
    }) {
      return {
        id: `${conversationId}${lastClosedAt}`,
        summary: source.body,
        ts: lastClosedAt,
      };
    },
  },
  async run() {
    let lastConversationClosedAt = this._getLastUpdate();
    const data = {
      query: {
        field: "statistics.last_close_at",
        operator: ">",
        value: lastConversationClosedAt,
      },
    };

    const results = await this.intercom.searchConversations(data);
    for (const conversation of results) {
      if (conversation.created_at > lastConversationClosedAt) {
        lastConversationClosedAt = conversation.statistics.last_close_at;
      }
      const meta = this.generateMeta(conversation);
      this.$emit(conversation, meta);
    }

    this._setLastUpdate(lastConversationClosedAt);
  },
};

Trigger Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.
LabelPropTypeDescription
IntercomintercomappThis component uses the Intercom app.
N/Adb$.service.dbThis component uses $.service.db to maintain state between executions.
Polling Intervaltimer$.interface.timer

Pipedream will poll the API on this schedule

Trigger Authentication

Intercom uses OAuth authentication. When you connect your Intercom account, Pipedream will open a popup window where you can sign into Intercom and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Intercom API.

Pipedream requests the following authorization scopes when you connect your account:

About Intercom

Intercom is the only solution that combines an AI chatbot, help desk, and proactive support—so you can keep costs low, support teams happy, and customers satisfied.

Action

Description:Send an audio file to a specified number. [See the docs here](https://docs.ultramsg.com/api/post/messages/audio)
Version:0.0.1
Key:ultramsg-send-audio

UltraMsg Overview

UltraMsg API offers a suite of messaging capabilities that let you automate WhatsApp messaging. With it, you can send and receive messages, create WhatsApp chatbots, and manage media, enabling a wide range of automated interactions with users. Pipedream acts as a powerful accelerator here, letting you connect UltraMsg to hundreds of other apps to craft custom workflows.

Action Code

import ultramsg from "../../ultramsg.app.mjs";

export default {
  name: "Send Audio",
  description: "Send an audio file to a specified number. [See the docs here](https://docs.ultramsg.com/api/post/messages/audio)",
  key: "ultramsg-send-audio",
  version: "0.0.1",
  type: "action",
  props: {
    ultramsg,
    to: {
      propDefinition: [
        ultramsg,
        "to",
      ],
    },
    audio: {
      type: "string",
      label: "Audio",
      description: "Public URL of your audio file",
    },
  },
  async run({ $ }) {
    const {
      to,
      audio,
    } = this;

    const data = {
      to,
      audio,
    };
    const res = await this.ultramsg.sendAudio(data, $);
    $.export("$summary", `Audio successfully sent to "${to}"`);

    return res;
  },
};

Action Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

LabelPropTypeDescription
UltraMsgultramsgappThis component uses the UltraMsg app.
TotostringSelect a value from the drop down menu.
Audioaudiostring

Public URL of your audio file

Action Authentication

UltraMsg uses API keys for authentication. When you connect your UltraMsg account, Pipedream securely stores the keys so you can easily authenticate to UltraMsg APIs in both code and no-code steps.

To connect your UltraMsg account with Pipedream, get your Instance Id and Token on the Instances page within your UltraMsg account.

About UltraMsg

Ultramsg is a WhatsApp API provider and a gateway for working with messages.

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