MULTI-APP TOOLKIT
Build with Intercom + Microsoft Outlook Email
- Multi-app
- One MCP session
- 39 actions
- 20 triggers
- Managed auth
MCP
One MCP session, both toolsets
One session gives your product or agent every Intercom and Microsoft Outlook Email tool at once — connect once, list tools, and call them like any single-app session.
// accessToken: mint a short-lived token with the Connect SDK — see the MCP guide
const transport = new StreamableHTTPClientTransport(
new URL("https://remote.mcp.pipedream.net/v3"),
{
requestInit: {
headers: {
Authorization: `Bearer ${accessToken}`,
"x-pd-project-id": "{project_id}",
"x-pd-environment": "production",
"x-pd-external-user-id": "{external_user_id}", // any stable ID for this user in your system
"x-pd-app-slug": "intercom,microsoft_outlook",
},
},
},
)
const mcp = new Client({ name: "my-agent", version: "1.0.0" })
await mcp.connect(transport)
const { tools } = await mcp.listTools()
// One list, both toolsets: Intercom and Microsoft Outlook Email tools arrive
// together, each keyed by its own app's slug.
// e.g. run Add Tag To Contact:
const result = await mcp.callTool({
name: "intercom-add-tag-to-contact",
arguments: {
contactId: "Contact ID",
tagId: "Tag ID",
},
})import { PipedreamClient } from "@pipedream/sdk"
const pd = new PipedreamClient({
projectId: process.env.PIPEDREAM_PROJECT_ID!,
clientId: process.env.PIPEDREAM_CLIENT_ID!,
clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
projectEnvironment: "production",
})
const externalUserId = "{external_user_id}" // any stable ID for this user in your system
const [intercomTools, microsoftOutlookTools] =
await Promise.all([
pd.components.list({ app: "intercom" }),
pd.components.list({ app: "microsoft_outlook" }),
])
// One external user owns both connected accounts, so either app's tools
// run on their behalf with the same externalUserId.curl "https://api.pipedream.com/v1/connect/{project_id}/components?app=intercom" \
-H "X-PD-Environment: production" \
-H "Authorization: Bearer {access_token}"
curl "https://api.pipedream.com/v1/connect/{project_id}/components?app=microsoft_outlook" \
-H "X-PD-Environment: production" \
-H "Authorization: Bearer {access_token}"
# Connect both accounts to the same external_user_id, then
# configure and invoke either app's tools on that user's behalf.ARCHITECTURE
One user, two connected accounts
Your user connects each account once, under whatever ID they already have in your product. The two stay independent — either can be revoked on its own — and your code reaches both through that one user.
Your product
external_user_id
{external_user_id}Pipedream Connect
Managed identity
Auth · tools · routing
Intercom
Connected account
Microsoft Outlook Email
Connected account
TOOLS
Intercom tools
The Intercom tools this pairing puts in reach, each one running on your user's own connected account.
Actions top 8 of 13
-
Add Tag To Contact
actionAdds a specific tag to a contact in Intercom. Use Search Contacts to find the contact's ID and List Tag ID Options to find valid tag IDs before calling this action. Example: set Contact ID to63a07ddf05a32042dffac965and Tag ID to7522907to tag that contact. Returns the updated tag object on success. See the documentation.Writev0.0.5 -
Create Note
actionCreates a note on a contact's record in Intercom. The note is automatically attributed to the currently authenticated admin — no Admin ID prop is required. Use Search Contacts to find the contact's ID before calling this action. Example: set User to63a07ddf05a32042dffac965and Body toFollowed up via email on 2024-01-15to log a note on that contact. Returns the new note object includingid,body, andauthor. See the documentationWritev0.0.9 -
List Admin ID Options
actionRetrieves all admins in your Intercom workspace and returns their IDs and names. Call this action before any action that requires an Admin ID — such as Manage A Conversation, Reply To Conversation, or Send Message To Contact — to discover valid values. Example: returns[{ label: "Jane Doe", value: "25" }, ...]. See the documentation.Read-onlyv0.0.3 -
List Assignee ID Options
actionRetrieves all teams in your Intercom workspace and returns their IDs and names. Call this action before Manage A Conversation to discover valid team IDs for conversation assignment. Example: returns[{ label: "Support", value: "334" }, ...]. Use0to represent Unassigned. See the documentation.Read-onlyv0.0.3 -
List Conversations
actionLists conversations in your Intercom workspace, most recently updated first (GET /conversations). Use this to discover a conversation's ID before calling Reply To Conversation, Manage A Conversation, or Retrieve Conversation — there is no other way to look one up. Returns a bounded page of conversations, each includingid,state,created_at, and the latest message part. Ifpages.next.starting_afteris present in the response, call this action again with that cursor in Starting After to retrieve the next page. Pass Fields (e.g.["id", "state", "created_at"]) to limit each returned conversation to only those keys. Example: leave all props empty to fetch the 20 most recently updated conversations. See the documentation.Read-onlyv0.0.2 -
List Tag ID Options
actionRetrieves all tags in your Intercom workspace and returns their IDs and names. Call this action before Add Tag To Contact to discover valid tag IDs. Example: returns[{ label: "VIP", value: "7522907" }, ...]. See the documentation.Read-onlyv0.0.3 -
Manage A Conversation
actionClose, snooze, open, or assign a conversation by its ID. Which of the optional props apply depends on Message Type:closeuses Body,snoozeduses Snoozed Until,assignmentuses Type together with Assignee ID or Team Assignee ID, andopenuses none of them. Example: set Conversation ID to192783634529321, Message Type toclose, and Body toIssue resolvedto close that conversation with a closing comment. See the documentation.Writev0.1.2 -
Reply To Conversation
actionReply to an existing Intercom conversation as an admin or on behalf of a contact (POST /conversations/{conversation_id}/reply). Use List Admin ID Options to find a valid Admin ID, and Search Contacts to find a contact's Intercom user ID, email, or external user ID. Example: set Conversation ID to192783634529321, Reply Type toadmin, Message Type tocomment, Body toThanks for reaching out!, and Admin ID to25to post that comment as an admin reply. See the documentation.Writev0.1.1
Triggers top 4 of 16
-
New Companies
triggerEmit new event each time a new company is added.v0.0.9 -
New Reply From Admin
triggerEmit new event each time an admin replies to a conversation.v0.0.9 -
New Conversations
triggerEmit new event each time a new conversation is added.v0.0.9 -
New Reply From User
triggerEmit new event each time a user replies to a conversation.v0.0.9
TOOLS
Microsoft Outlook Email tools
The Microsoft Outlook Email tools this pairing puts in reach, each one running on your user's own connected account.
Actions top 8 of 26
-
Add Label to Email
actionAdds a label/category to an email in Microsoft Outlook. See the documentationWritev0.0.27 -
Create Contact
actionAdd a contact to the root Contacts folder, See the documentationWritev0.0.34 -
Create Draft Email
actionCreate a draft email, See the documentationWritev0.0.35 -
Create Draft Reply
actionCreate a draft reply to an email. See the documentationWritev0.0.12 -
Download Attachment
actionDownload an email attachment to/tmp. Use Find Email to locate the message, then Get Message withincludeAttachments: trueto get themessageIdand attachmentidfields. Example: afterget-message(messageId="AAMk...", includeAttachments=true)returnsattachments: [{ id: "AQMk...", name: "report.pdf" }], calldownload-attachment(messageId="AAMk...", attachmentId="AQMk...", filename="report.pdf")→ writes to/tmp/report.pdf. SetconvertToPdf: trueto convert images, HTML, plain text, or DOCX files to PDF. For text attachments (text/*, JSON), the response includesfileContentwith the decoded text (truncated at 100 KB, flagged bycontentTruncated), so the content can be read directly without fetching the file. See the documentationRead-onlyv0.1.5 -
Find Contacts
actionSearch and list contacts in the authenticated user's Outlook contacts. Returns{ count, contacts }wherecountis the Graph-reported total contact count (@odata.count) andcontactsis the filtered result array. OmitsearchStringto return all contacts up tomaxResults. WhensearchStringis provided, filters contacts by displayName, givenName, surname, or email address (case-sensitive substring match). Important:maxResultsnow bounds how many contacts are fetched from Graph before filtering — contacts beyond that window will not be searched. Example:find-contacts(searchString="George Costanza", maxResults=200)→ scans the first 200 contacts and returns matches. Example:find-contacts(searchString="george@vandelay.com")→ matches by email address. Use the returned contactidwith Save Contact to update the contact. See the documentationRead-onlyv1.0.2 -
Find Email
actionFind (search, list, or count) email messages in a Microsoft Outlook mailbox via Microsoft Graph. By default a search or list request (countOnly= false) scans the WHOLE mailbox (all folders including Sent, Archive, etc.), matching what you see when searching in Outlook; a count-only request (countOnly= true) with no explicitfolderScopestays inbox-scoped and counts ALL inbox messages by default, not just unread ones — also setisReadtofalseto count only unread messages (matching Outlook's unread inbox badge). SetfolderScopeexplicitly to override this behavior for either mode. To search a shared mailbox, setuserId(the mailbox owner's UPN or ID); addsharedFolderIdto target a specific folder within it. See the documentationRead-onlyv1.1.1 -
Find Shared Folder Email
actionSearch for an email in a shared folder in Microsoft Outlook. See the documentationRead-onlyv0.0.19
Triggers
-
New Attachment Received (Instant)
triggerEmit new event when a new email containing one or more attachments arrives in a specified Microsoft Outlook folder.v0.1.22 -
New Contact Event (Instant)
triggerEmit new event when a new Contact is createdv0.0.35 -
New Email Event (Instant)
triggerEmit new event when an email is received in specified folders.v0.1.22 -
New Email in Shared Folder Event
triggerEmit new event when an email is received in specified shared folders.v0.0.21
MULTI-APP
Works with more apps
The combinations customers connect alongside these two — nothing here is limited to a pair.
REFERENCE
Toolkit details
- x-pd-app-slug
- intercom,microsoft_outlook
- Primary app
- Intercom (intercom)
- Second app
- Microsoft Outlook Email (microsoft_outlook)
- Authentication
- OAuth + OAuth
- Available actions
- 39
- Available triggers
- 20