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Intercom ACTION

List Conversations

Lists conversations in your Intercom workspace, most recently updated first (GET /conversations). Use this to discover a conversation's ID before calling Reply To Conversation, Manage A Conversation, or Retrieve Conversation — there is no other way to look one up. Returns a bounded page of conversations, each including id, state, created_at, and the latest message part. If pages.next.starting_after is present in the response, call this action again with that cursor in Starting After to retrieve the next page. Pass Fields (e.g. ["id", "state", "created_at"]) to limit each returned conversation to only those keys. Example: leave all props empty to fetch the 20 most recently updated conversations. See the documentation.
  • Action
  • Read only
  • OAuth
  • SDK
  • MCP

IMPLEMENTATION

Call this tool

Connect a user's Intercom account once, then configure and run List Conversations from your backend or agent.

import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const result = await pd.actions.run({
  id: "intercom-list-conversations",
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  configuredProps: {
    intercom: { authProvisionId: "apn_xxxxxxx" },
    maxResults: 10,
    startingAfter: "Starting After",
  },
})

console.log(result)

SCHEMA

Inputs

Pipedream supplies the connected account. Your application provides the operation-specific values below. Dynamic inputs are resolved against that user's account.

List Conversations inputs
Property Type Description
maxResults Max Results integer
Maximum number of conversations to return in a single bounded page (min 1, max 150). Defaults to 20.
Optional
startingAfter Starting After string
Pagination cursor from a prior call's pages.next.starting_after value. Omit to start from the first page.
Optional
fields Fields string[]
When provided, each returned conversation object is limited to only these field names (e.g. ["id", "state", "created_at"]). Omit to return the full conversation object.
Optional

REFERENCE

Tool details

Behavior hints are published with the component in the Pipedream registry and surface as MCP tool annotations, so an agent can reason about a tool before it calls it.

Registry key
intercom-list-conversations
Version
0.0.2
App
Intercom
Authentication
OAuth
Read-only
Yes
Destructive
No
Open world
Yes