MULTI-APP TOOLKIT
Build with Intercom + Slack
- Multi-app
- One MCP session
- 63 actions
- 25 triggers
- Managed auth
MCP
One MCP session, both toolsets
One session gives your product or agent every Intercom and Slack tool at once — connect once, list tools, and call them like any single-app session.
// accessToken: mint a short-lived token with the Connect SDK — see the MCP guide
const transport = new StreamableHTTPClientTransport(
new URL("https://remote.mcp.pipedream.net/v3"),
{
requestInit: {
headers: {
Authorization: `Bearer ${accessToken}`,
"x-pd-project-id": "{project_id}",
"x-pd-environment": "production",
"x-pd-external-user-id": "{external_user_id}", // any stable ID for this user in your system
"x-pd-app-slug": "intercom,slack_v2",
},
},
},
)
const mcp = new Client({ name: "my-agent", version: "1.0.0" })
await mcp.connect(transport)
const { tools } = await mcp.listTools()
// One list, both toolsets: Intercom and Slack tools arrive
// together, each keyed by its own app's slug.
// e.g. run Add Tag To Contact:
const result = await mcp.callTool({
name: "intercom-add-tag-to-contact",
arguments: {
contactId: "Contact ID",
tagId: "Tag ID",
},
})import { PipedreamClient } from "@pipedream/sdk"
const pd = new PipedreamClient({
projectId: process.env.PIPEDREAM_PROJECT_ID!,
clientId: process.env.PIPEDREAM_CLIENT_ID!,
clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
projectEnvironment: "production",
})
const externalUserId = "{external_user_id}" // any stable ID for this user in your system
const [intercomTools, slackV2Tools] =
await Promise.all([
pd.components.list({ app: "intercom" }),
pd.components.list({ app: "slack_v2" }),
])
// One external user owns both connected accounts, so either app's tools
// run on their behalf with the same externalUserId.curl "https://api.pipedream.com/v1/connect/{project_id}/components?app=intercom" \
-H "X-PD-Environment: production" \
-H "Authorization: Bearer {access_token}"
curl "https://api.pipedream.com/v1/connect/{project_id}/components?app=slack_v2" \
-H "X-PD-Environment: production" \
-H "Authorization: Bearer {access_token}"
# Connect both accounts to the same external_user_id, then
# configure and invoke either app's tools on that user's behalf.ARCHITECTURE
One user, two connected accounts
Your user connects each account once, under whatever ID they already have in your product. The two stay independent — either can be revoked on its own — and your code reaches both through that one user.
Your product
external_user_id
{external_user_id}Pipedream Connect
Managed identity
Auth · tools · routing
Intercom
Connected account
Slack
Connected account
TOOLS
Intercom tools
The Intercom tools this pairing puts in reach, each one running on your user's own connected account.
Actions top 8 of 13
-
Add Tag To Contact
actionAdds a specific tag to a contact in Intercom. Use Search Contacts to find the contact's ID and List Tag ID Options to find valid tag IDs before calling this action. Example: set Contact ID to63a07ddf05a32042dffac965and Tag ID to7522907to tag that contact. Returns the updated tag object on success. See the documentation.Writev0.0.5 -
Create Note
actionCreates a note on a contact's record in Intercom. The note is automatically attributed to the currently authenticated admin — no Admin ID prop is required. Use Search Contacts to find the contact's ID before calling this action. Example: set User to63a07ddf05a32042dffac965and Body toFollowed up via email on 2024-01-15to log a note on that contact. Returns the new note object includingid,body, andauthor. See the documentationWritev0.0.9 -
List Admin ID Options
actionRetrieves all admins in your Intercom workspace and returns their IDs and names. Call this action before any action that requires an Admin ID — such as Manage A Conversation, Reply To Conversation, or Send Message To Contact — to discover valid values. Example: returns[{ label: "Jane Doe", value: "25" }, ...]. See the documentation.Read-onlyv0.0.3 -
List Assignee ID Options
actionRetrieves all teams in your Intercom workspace and returns their IDs and names. Call this action before Manage A Conversation to discover valid team IDs for conversation assignment. Example: returns[{ label: "Support", value: "334" }, ...]. Use0to represent Unassigned. See the documentation.Read-onlyv0.0.3 -
List Conversations
actionLists conversations in your Intercom workspace, most recently updated first (GET /conversations). Use this to discover a conversation's ID before calling Reply To Conversation, Manage A Conversation, or Retrieve Conversation — there is no other way to look one up. Returns a bounded page of conversations, each includingid,state,created_at, and the latest message part. Ifpages.next.starting_afteris present in the response, call this action again with that cursor in Starting After to retrieve the next page. Pass Fields (e.g.["id", "state", "created_at"]) to limit each returned conversation to only those keys. Example: leave all props empty to fetch the 20 most recently updated conversations. See the documentation.Read-onlyv0.0.2 -
List Tag ID Options
actionRetrieves all tags in your Intercom workspace and returns their IDs and names. Call this action before Add Tag To Contact to discover valid tag IDs. Example: returns[{ label: "VIP", value: "7522907" }, ...]. See the documentation.Read-onlyv0.0.3 -
Manage A Conversation
actionClose, snooze, open, or assign a conversation by its ID. Which of the optional props apply depends on Message Type:closeuses Body,snoozeduses Snoozed Until,assignmentuses Type together with Assignee ID or Team Assignee ID, andopenuses none of them. Example: set Conversation ID to192783634529321, Message Type toclose, and Body toIssue resolvedto close that conversation with a closing comment. See the documentation.Writev0.1.2 -
Reply To Conversation
actionReply to an existing Intercom conversation as an admin or on behalf of a contact (POST /conversations/{conversation_id}/reply). Use List Admin ID Options to find a valid Admin ID, and Search Contacts to find a contact's Intercom user ID, email, or external user ID. Example: set Conversation ID to192783634529321, Reply Type toadmin, Message Type tocomment, Body toThanks for reaching out!, and Admin ID to25to post that comment as an admin reply. See the documentation.Writev0.1.1
Triggers top 4 of 16
-
New Companies
triggerEmit new event each time a new company is added.v0.0.9 -
New Reply From Admin
triggerEmit new event each time an admin replies to a conversation.v0.0.9 -
New Conversations
triggerEmit new event each time a new conversation is added.v0.0.9 -
New Reply From User
triggerEmit new event each time a user replies to a conversation.v0.0.9
TOOLS
Slack tools
The Slack tools this pairing puts in reach, each one running on your user's own connected account.
Actions top 8 of 50
-
Send Message to Channel
actionSend a message to a public or private channel. Legacy, channel-only variant — prefer Post Message for new integrations: it covers channels, users, and groups from a single tool, and also supports threaded replies and unfurl settings. Use this tool only if a workflow specifically needs to target a channel exclusively, without the user/group support Post Message offers. See the documentationWritev0.2.4 -
Add Emoji Reaction
actionAdd an emoji reaction to a message. See the documentationWritev0.0.28 -
Add Reaction
actionAdd an emoji reaction to a message. Accepts a channel ID (preferred — resolves instantly) or channel name (resolved by scanning up to 5 pages, ~5,000 channels, of the workspace's channel list — a name beyond that bound will not be found). Use Get Channel History or Search to find the message timestamp. Emoji name should be without colons (e.g.thumbsup,fire,heart). See the documentationWritev0.0.8 -
Archive Channel
actionArchive a public or private channel. Direct messages and group DMs can't be archived — pass a channel ID (e.g.C1234567890), not a user or group ID. See the documentationWritev0.0.36 -
Browse Files
actionList files shared in a channel or across the workspace. Accepts a channel ID (preferred — resolves instantly) or channel name (resolved by scanning up to 5 pages, ~5,000 channels, of the workspace's channel list — a name beyond that bound will not be found). Filter by file type (e.g.images,pdfs,snippets). Returns file metadata including name, type, size, and download URL. See the documentationRead-onlyv0.0.8 -
Build and Send a Block Kit Message
actionConfigure custom blocks and send to a channel, group, or user. See the documentation.Writev0.5.11 -
Create a Channel
actionCreate a new channel. See the documentationWritev0.0.36 -
Create Reminder
actionCreate a reminder. See the documentationWritev0.0.37
Triggers top 4 of 9
-
New Channel Created (Instant)
triggerEmit new event when a new channel is created.Instantv0.0.20 -
New Interaction Events (Instant)
triggerEmit new events on new Slack interactivity events sourced from Block Kit interactive elements, Slash commands, or Shortcuts.Instantv0.0.31 -
New Keyword Mention (Instant)
triggerEmit new event when a specific keyword is mentioned in a channelInstantv0.1.10 -
New Message In Channels (Instant)
triggerEmit new event when a new message is posted to one or more channelsInstantv1.1.10
MULTI-APP
Works with more apps
The combinations customers connect alongside these two — nothing here is limited to a pair.
REFERENCE
Toolkit details
- x-pd-app-slug
- intercom,slack_v2
- Primary app
- Intercom (intercom)
- Second app
- Slack (slack_v2)
- Authentication
- OAuth + OAuth
- Available actions
- 63
- Available triggers
- 25