Run Node Code with Node API on New Contact Created from Freshdesk API

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Trigger workflow on

New Contact Created from the Freshdesk API

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Run Node Code with the Node API

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Getting Started#

This integration creates a workflow with a Freshdesk trigger and Node action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Contact Created trigger
1. Connect your Freshdesk account
2. Configure timer
Configure the Run Node Code action
1. Connect your Node account
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Contact Created on Freshdesk

Description:Emit new event when a contact is created. [See the documentation](https://developers.freshdesk.com/api/#filter_contacts)

Version:0.0.5

Key:freshdesk-new-contact

View on GitHub

Freshdesk Overview#

The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.

Trigger Code#

import freshdesk from "../../freshdesk.app.mjs";
import moment from "moment";
import { DEFAULT_POLLING_SOURCE_TIMER_INTERVAL } from "@pipedream/platform";

export default {
  key: "freshdesk-new-contact",
  name: "New Contact Created",
  description: "Emit new event when a contact is created. [See the documentation](https://developers.freshdesk.com/api/#filter_contacts)",
  version: "0.0.5",
  type: "source",
  props: {
    freshdesk,
    timer: {
      type: "$.interface.timer",
      default: {
        intervalSeconds: DEFAULT_POLLING_SOURCE_TIMER_INTERVAL,
      },
    },
    db: "$.service.db",
  },
  dedupe: "unique",
  async run() {
    const data = [];
    let lastDateChecked = this.freshdesk.getLastDateChecked(this.db);
    if (!lastDateChecked) {
      lastDateChecked = new Date().toISOString();
      this.freshdesk.setLastDateChecked(this.db, lastDateChecked);
    }
    const formatedDate = lastDateChecked.substr(0, (lastDateChecked + "T").indexOf("T"));
    const contacts = await this.freshdesk.filterContacts({
      query: `"created_at:>'${formatedDate}'"`,
      page: 1,
    });
    for await (const contact of contacts) {
      data.push(contact);
    }
    data && data.reverse().forEach((contact) => {
      this.freshdesk.setLastDateChecked(this.db, contact.created_at);
      if (moment(contact.created_at).isAfter(lastDateChecked)) {
        this.$emit(contact,
          {
            id: contact.id,
            summary: `New Contact: "${contact.name}"`,
            ts: Date.parse(contact.created_at),
          });
      }
    });
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Freshdesk	`freshdesk`	`app`	This component uses the Freshdesk app.
	`timer`	`$.interface.timer`
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.

Trigger Authentication#

Freshdesk uses API keys for authentication. When you connect your Freshdesk account, Pipedream securely stores the keys so you can easily authenticate to Freshdesk APIs in both code and no-code steps.

About Freshdesk#

Customer support software

Action#

Run Node Code on Node

Description:Write custom Node.js code and use any of the 400k+ npm packages available. Refer to the [Pipedream Node docs](https://pipedream.com/docs/code/nodejs) to learn more.

Version:0.0.2

Key:node-run-node-code

View on GitHub

Node Overview#

Develop, run and deploy your Node.js code in Pipedream workflows, using it between no-code steps, with connected accounts, or integrate Data Stores and File Stores

This includes installing NPM packages, within your code without having to manage a package.json file or running npm install.

Below is an example of installing the axios package in a Pipedream Node.js code step. Pipedream imports the axios package, performs the API request, and shares the response with subsequent workflow steps:

Action Code#

import node from "../../node.app.mjs";

export default {
  name: "Run Node Code",
  version: "0.0.2",
  key: "node-run-node-code",
  description: "Write custom Node.js code and use any of the 400k+ npm packages available. Refer to the [Pipedream Node docs](https://pipedream.com/docs/code/nodejs) to learn more.",
  props: {
    node,
  },
  type: "action",
  methods: {},
  async run({
    steps, $,
  }) {
    // Return data to use it in future steps
    return steps.trigger.event;
  },
};