Run Node Code with Node API on New Contact from Freshdesk API

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New Contact from the Freshdesk API

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Run Node Code with the Node API

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Getting Started#

This integration creates a workflow with a Freshdesk trigger and Node action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Contact trigger
1. Connect your Freshdesk account
2. Configure Polling interval
Configure the Run Node Code action
1. Connect your Node account
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Contact on Freshdesk

Description:Emit new notifications when a new contact is created

Version:0.0.2

Key:freshdesk-new-contact

View on GitHub

Freshdesk Overview#

With the Freshdesk API, you can create powerful customer support applications.
Here are some examples of what you can build:

A ticketing system for tracking customer issues
A knowledge base for self-service customer support
A customer community for engaging customers and crowd-sourcing solutions
A call center management system

Trigger Code#

import freshdesk from "../../freshdesk.app.mjs";
import moment from "moment";
import { DEFAULT_POLLING_SOURCE_TIMER_INTERVAL } from "@pipedream/platform";

export default {
  key: "freshdesk-new-contact",
  name: "New Contact",
  description: "Emit new notifications when a new contact is created",
  version: "0.0.2",
  type: "source",
  props: {
    freshdesk,
    timer: {
      label: "Polling interval",
      description: "Pipedream will poll Harvest API on this schedule",
      type: "$.interface.timer",
      default: {
        intervalSeconds: DEFAULT_POLLING_SOURCE_TIMER_INTERVAL,
      },
    },
    db: "$.service.db",
  },
  dedupe: "unique",
  async run() {
    const data = [];
    let lastDateChecked = this.freshdesk.getLastDateChecked(this.db);
    if (!lastDateChecked) {
      lastDateChecked = new Date().toISOString();
      this.freshdesk.setLastDateChecked(this.db, lastDateChecked);
    }
    const formatedDate = lastDateChecked.substr(0, (lastDateChecked + "T").indexOf("T"));
    const contacts = await this.freshdesk.filterContacts({
      query: `"created_at:>'${formatedDate}'"`,
      page: 1,
    });
    for await (const contact of contacts) {
      data.push(contact);
    }
    data && data.reverse().forEach((contact) => {
      this.freshdesk.setLastDateChecked(this.db, contact.created_at);
      if (moment(contact.created_at).isAfter(lastDateChecked)) {
        this.$emit(contact,
          {
            id: contact.id,
            summary: `Contact name: ${contact.name}`,
            ts: Date.parse(contact.created_at),
          });
      }
    });
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Freshdesk	`freshdesk`	`app`	This component uses the Freshdesk app.
Polling interval	`timer`	`$.interface.timer`	Pipedream will poll Harvest API on this schedule
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.

Trigger Authentication#

Freshdesk uses API keys for authentication. When you connect your Freshdesk account, Pipedream securely stores the keys so you can easily authenticate to Freshdesk APIs in both code and no-code steps.

Your API key is in your Profile > Settings page, below the change password section on the right.
Your domain is 12345678 if your Freshdesk URL is https://12345678.freshdesk.com/

About Freshdesk#

Customer support software

Action#

Run Node Code on Node

Description:Write custom Node.js code and use any of the 400k+ npm packages available. Refer to the [Pipedream Node docs](https://pipedream.com/docs/code/nodejs) to learn more.

Version:0.0.2

Key:node-run-node-code

View on GitHub

Action Code#

import node from "../../node.app.mjs";

export default {
  name: "Run Node Code",
  version: "0.0.2",
  key: "node-run-node-code",
  description: "Write custom Node.js code and use any of the 400k+ npm packages available. Refer to the [Pipedream Node docs](https://pipedream.com/docs/code/nodejs) to learn more.",
  props: {
    node,
  },
  type: "action",
  methods: {},
  async run({
    steps, $,
  }) {
    // Return data to use it in future steps
    return steps.trigger.event;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Node	`node`	`app`	This component uses the Node app.

Action Authentication#

The Node API does not require authentication.

About Node#

Anything you can do with Node.js, you can do in a Pipedream workflow. This includes using most of npm's 400,000+ packages.

More Ways to Connect Node + Freshdesk#

Other Popular Integrations#

Run Node Code with Node API on New Ticket from Freshdesk API

Freshdesk + Node

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Popular Triggers#

New Contact from the Freshdesk API

Emit new notifications when a new contact is created

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New Ticket from the Freshdesk API

Emit new notifications when a new ticket is created

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Popular Actions#

Create a Company with the Freshdesk API

Create a company. See docs here

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Create a Contact with the Freshdesk API

Create a contact. See docs here

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Create a Ticket with the Freshdesk API

Create a ticket. See docs here

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Get Ticket Details with the Freshdesk API

Get a Ticket. See docs here

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List All Tickets with the Freshdesk API

Use filters to view only specific tickets (those which match the criteria that you choose). By default, only tickets that have not been deleted or marked as spam will be returned, unless you use the 'deleted' filter.

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