← Freshdesk + Node integrations

Run Node Code with Node API on New Contact from Freshdesk API

Pipedream makes it easy to connect APIs for Node, Freshdesk and 1000+ other apps remarkably fast.

Trigger workflow on
New Contact from the Freshdesk API
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Run Node Code with the Node API
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Getting Started

This integration creates a workflow with a Freshdesk trigger and Node action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

  1. Select this integration
  2. Configure the New Contact trigger
    1. Connect your Freshdesk account
    2. Configure Polling interval
  3. Configure the Run Node Code action
    1. Connect your Node account
  4. Deploy the workflow
  5. Send a test event to validate your setup
  6. Turn on the trigger

Details

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger

Description:Emit new notifications when a new contact is created
Version:0.0.2
Key:freshdesk-new-contact

Freshdesk Overview

With the Freshdesk API, you can create powerful customer support applications.
Here are some examples of what you can build:

  • A ticketing system for tracking customer issues
  • A knowledge base for self-service customer support
  • A customer community for engaging customers and crowd-sourcing solutions
  • A call center management system

Trigger Code

import freshdesk from "../../freshdesk.app.mjs";
import moment from "moment";
import { DEFAULT_POLLING_SOURCE_TIMER_INTERVAL } from "@pipedream/platform";

export default {
  key: "freshdesk-new-contact",
  name: "New Contact",
  description: "Emit new notifications when a new contact is created",
  version: "0.0.2",
  type: "source",
  props: {
    freshdesk,
    timer: {
      label: "Polling interval",
      description: "Pipedream will poll Harvest API on this schedule",
      type: "$.interface.timer",
      default: {
        intervalSeconds: DEFAULT_POLLING_SOURCE_TIMER_INTERVAL,
      },
    },
    db: "$.service.db",
  },
  dedupe: "unique",
  async run() {
    const data = [];
    let lastDateChecked = this.freshdesk.getLastDateChecked(this.db);
    if (!lastDateChecked) {
      lastDateChecked = new Date().toISOString();
      this.freshdesk.setLastDateChecked(this.db, lastDateChecked);
    }
    const formatedDate = lastDateChecked.substr(0, (lastDateChecked + "T").indexOf("T"));
    const contacts = await this.freshdesk.filterContacts({
      query: `"created_at:>'${formatedDate}'"`,
      page: 1,
    });
    for await (const contact of contacts) {
      data.push(contact);
    }
    data && data.reverse().forEach((contact) => {
      this.freshdesk.setLastDateChecked(this.db, contact.created_at);
      if (moment(contact.created_at).isAfter(lastDateChecked)) {
        this.$emit(contact,
          {
            id: contact.id,
            summary: `Contact name: ${contact.name}`,
            ts: Date.parse(contact.created_at),
          });
      }
    });
  },
};

Trigger Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.
LabelPropTypeDescription
FreshdeskfreshdeskappThis component uses the Freshdesk app.
Polling intervaltimer$.interface.timer

Pipedream will poll Harvest API on this schedule

N/Adb$.service.dbThis component uses $.service.db to maintain state between executions.

Trigger Authentication

Freshdesk uses API keys for authentication. When you connect your Freshdesk account, Pipedream securely stores the keys so you can easily authenticate to Freshdesk APIs in both code and no-code steps.

Your API key is in your Profile > Settings page, below the change password section on the right.
Your domain is 12345678 if your Freshdesk URL is https://12345678.freshdesk.com/

About Freshdesk

Customer support software

Action

Description:Write custom Node.js code and use any of the 400k+ npm packages available. Refer to the [Pipedream Node docs](https://pipedream.com/docs/code/nodejs) to learn more.
Version:0.0.2
Key:node-run-node-code

Action Code

import node from "../../node.app.mjs";

export default {
  name: "Run Node Code",
  version: "0.0.2",
  key: "node-run-node-code",
  description: "Write custom Node.js code and use any of the 400k+ npm packages available. Refer to the [Pipedream Node docs](https://pipedream.com/docs/code/nodejs) to learn more.",
  props: {
    node,
  },
  type: "action",
  methods: {},
  async run({
    steps, $,
  }) {
    // Return data to use it in future steps
    return steps.trigger.event;
  },
};

Action Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

LabelPropTypeDescription
NodenodeappThis component uses the Node app.

Action Authentication

The Node API does not require authentication.

About Node

Anything you can do with Node.js, you can do in a Pipedream workflow. This includes using most of npm's 400,000+ packages.

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