Create Email Template with Amazon SES API on New Ticket Message from Gorgias API

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New Ticket Message from the Gorgias API

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Create Email Template with the Amazon SES API

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Getting Started#

This integration creates a workflow with a Gorgias trigger and Amazon SES action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Ticket Message trigger
1. Connect your Gorgias account
2. Optional- Select a Channel
3. Optional- Select a Ticket ID
4. Optional- Select a Source Type
5. Optional- Configure Sender Email
6. Optional- Configure Receiver Email
Configure the Create Email Template action
1. Connect your Amazon SES account
2. Select a AWS Region
3. Configure Template Name
4. Configure Subject
5. Optional- Configure HTML
6. Optional- Configure Text
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Ticket Message on Gorgias

Description:Emit new event when a ticket message is created. [See the documentation](https://developers.gorgias.com/reference/the-event-object)

Version:0.1.8

Key:gorgias_oauth-ticket-message-created

View on GitHub

Gorgias Overview#

Gorgias is a helpdesk platform that centralizes customer interactions and automates common support tasks. Utilizing the Gorgias API on Pipedream allows you to streamline customer service processes by creating automated workflows. With these integrations, you can sync customer data, manage tickets, automate responses, and track support metrics, effectively turning Gorgias into an engine for customer support automation.

Trigger Code#

import constants from "../../common/constants.mjs";
import base from "../common/base.mjs";
import eventTypes from "../common/event-types.mjs";
import sampleEmit from "./test-event.mjs";

export default {
  ...base,
  key: "gorgias_oauth-ticket-message-created",
  name: "New Ticket Message",
  description: "Emit new event when a ticket message is created. [See the documentation](https://developers.gorgias.com/reference/the-event-object)",
  version: "0.1.8",
  type: "source",
  props: {
    ...base.props,
    channel: {
      propDefinition: [
        base.props.gorgias_oauth,
        "channel",
      ],
      default: "",
      description: "The channel used to send the message.",
    },
    ticketId: {
      propDefinition: [
        base.props.gorgias_oauth,
        "ticketId",
      ],
      optional: true,
    },
    sourceType: {
      type: "string",
      label: "Source Type",
      description: "How the message was sent/received",
      options: constants.sourceTypes,
      optional: true,
    },
    sender: {
      type: "string",
      label: "Sender Email",
      description: "Email address of the sender",
      optional: true,
    },
    receiver: {
      type: "string",
      label: "Receiver Email",
      description: "Email address of the receiver",
      optional: true,
    },
  },
  hooks: {
    ...base.hooks,
    deploy() {},
  },
  methods: {
    ...base.methods,
    getEventType() {
      return eventTypes.TICKET_MESSAGE_CREATED;
    },
    isRelevant(message) {
      return (!this.channel || message.channel === this.channel)
        && (!this.ticketId || message.ticket_id === this.ticketId)
        && (!this.sourceType || message.source.type === this.sourceType)
        && (!this.sender || message.sender.email === this.sender)
        && (!this.receiver || message.receiver.email === this.receiver);
    },
    async processEvent(event) {
      const { message } = event;
      if (this.isRelevant(message)) {
        this.emitEvent(message);
      }
    },
  },
  sampleEmit,
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Gorgias	`gorgias_oauth`	`app`	This component uses the Gorgias app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Channel	`channel`	`string`	Select a value from the drop down menu:`aircallapichatemailfacebookfacebook-mentionfacebook-messengerfacebook-recommendationshelp-centerinstagram-ad-commentinstagram-commentinstagram-mentioninstagram-direct-messageinternal-notephonesmstwittertwitter-direct-messageyotpo-review`
Ticket ID	`ticketId`	`integer`	Select a value from the drop down menu.
Source Type	`sourceType`	`string`	Select a value from the drop down menu:`aircallapiappchatchat-contact-formchat-offline-capturecontact-formemailfacebook-commentfacebook-messagefacebook-messengerfacebook-postfacebook-mention-postfacebook-mention-commentfacebook,facebook-reviewfacebook-review-commentformhelp-centerhelpdeskinstagram-ad-commentinstagram-ad-mediainstagram-commentinstagram-mention-commentinstagram-mediainstagram-mention-mediainstagraminstagram-direct-messageinternal-noteottspott-callphoneruleself_serviceshopifysmssystem-messagetwilioyotpo-reviewyotpo-review-public-commentyotpo-review-private-commenttwitter-tweettwitter-quoted-tweettwitter-mention-tweettwitter-direct-messagehelp-center-contact-formwhatsapp-message`
Sender Email	`sender`	`string`	Email address of the sender
Receiver Email	`receiver`	`string`	Email address of the receiver

Trigger Authentication#

Gorgias uses OAuth authentication. When you connect your Gorgias account, Pipedream will open a popup window where you can sign into Gorgias and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Gorgias API.

Pipedream requests the following authorization scopes when you connect your account:

openidemailprofileofflinewrite:all

About Gorgias#

Gorgias is the ecommerce helpdesk that turns your customer service into a profit center.

Action#

Create Email Template on Amazon SES

Description:Create a HTML or a plain text email template. [See the docs](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/clients/client-sesv2/classes/createemailtemplatecommand.html)

Version:0.0.3

Key:amazon_ses-create-email-template

View on GitHub

Amazon SES Overview#

Amazon Simple Email Service (SES) is a powerful cloud-based email sending service designed to help digital marketers and application developers send marketing, notification, and transactional emails. With the SES API, you can reliably send emails at scale, manage sender reputations, view email sending statistics, and maintain a high deliverability rate. Leveraging Pipedream's capabilities, you can integrate SES seamlessly into serverless workflows, automate email responses based on triggers from other apps, and analyze the effectiveness of your email campaigns by connecting to data analytics platforms.

Action Code#

import base from "../common/base.mjs";
import { ConfigurationError } from "@pipedream/platform";

export default {
  key: "amazon_ses-create-email-template",
  name: "Create Email Template",
  description: "Create a HTML or a plain text email template. [See the docs](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/clients/client-sesv2/classes/createemailtemplatecommand.html)",
  version: "0.0.3",
  annotations: {
    destructiveHint: false,
    openWorldHint: true,
    readOnlyHint: false,
  },
  type: "action",
  props: {
    ...base.props,
    TemplateName: {
      type: "string",
      label: "Template Name",
      description: "The email template name",
    },
    Subject: {
      propDefinition: [
        base.props.amazonSes,
        "Subject",
      ],
    },
    Html: {
      propDefinition: [
        base.props.amazonSes,
        "Html",
      ],
      optional: true,
    },
    Text: {
      propDefinition: [
        base.props.amazonSes,
        "Text",
      ],
      optional: true,
    },
  },
  async run({ $ }) {
    if (!this.Html && !this.Text) {
      throw new ConfigurationError("Html or Text must be configured");
    }

    const params = {
      TemplateName: this.TemplateName,
      TemplateContent: {
        Subject: this.amazonSes.replaceCurlyBrackets(this.Subject),
        Html: this.amazonSes.replaceCurlyBrackets(this.Html),
        Text: this.amazonSes.replaceCurlyBrackets(this.Text),
      },
    };
    const response = await this.amazonSes.createEmailTemplate(this.region, params);
    $.export("$summary", "Successfully created email template");
    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Amazon SES	`amazonSes`	`app`	This component uses the Amazon SES app.
AWS Region	`region`	`string`	Select a value from the drop down menu.
Template Name	`TemplateName`	`string`	The email template name
Subject	`Subject`	`string`	The email subject line. Use `\{\{` and `\}\}` to insert tags. Example: `This is a \{\{tagname\}\}`.
HTML	`Html`	`string`	The HTML email body. Use `\{\{` and `\}\}` to insert tags. Example: `This is a \{\{tagname\}\}`.
Text	`Text`	`string`	The email body that will be visible to recipients whose email clients do not display HTML. Use `\{\{` and `\}\}` to insert tags. Example: `This is a \{\{tagname\}\}`.

Action Authentication#

Amazon SES uses API keys for authentication. When you connect your Amazon SES account, Pipedream securely stores the keys so you can easily authenticate to Amazon SES APIs in both code and no-code steps.

Follow the AWS Instructions for creating an IAM user with an associated access and secret key, with the minimum IAM permissions necessary to send email or hit the desired SES APIs from Pipedream.

Enter the access and secret key below.

Create Email Template with Amazon SES API on New Ticket Message from Gorgias API

Pipedream makes it easy to connect APIs for Amazon SES, Gorgias and 2,900+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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