import gorgiasOauth from "../../gorgias_oauth.app.mjs";
import constants from "../../common/constants.mjs";
import {
axios, ConfigurationError,
} from "@pipedream/platform";
export default {
key: "gorgias_oauth-create-ticket-message",
name: "Create Ticket Message",
description: "Create a message for a ticket in the Gorgias system. [See the documentation](https://developers.gorgias.com/reference/create-ticket-message)",
version: "0.0.1",
type: "action",
props: {
gorgiasOauth,
ticketId: {
propDefinition: [
gorgiasOauth,
"ticketId",
],
description: "The ID of the ticket to add a message to",
},
channel: {
propDefinition: [
gorgiasOauth,
"channel",
],
},
fromAddress: {
propDefinition: [
gorgiasOauth,
"address",
],
label: "From Address",
},
toAddress: {
propDefinition: [
gorgiasOauth,
"address",
],
label: "To Address",
},
message: {
type: "string",
label: "Message",
description: "Message of the ticket. Accepts HTML",
},
via: {
propDefinition: [
gorgiasOauth,
"via",
],
optional: false,
},
subject: {
propDefinition: [
gorgiasOauth,
"subject",
],
optional: true,
},
attachmentUrl: {
type: "string",
label: "Attachment URL",
description: "The URL to access to the attached file",
optional: true,
},
attachmentName: {
type: "string",
label: "Attachment File Name",
description: "The name of the file to attach",
optional: true,
},
fromAgent: {
type: "boolean",
label: "From Agent",
description: "Whether the message was sent by your company to a customer, or the opposite",
default: false,
optional: true,
},
sentDatetime: {
type: "string",
label: "Sent Datetime",
description: "When the message was sent. If ommited, the message will be sent by Gorgias. E.g. `2025-01-27T19:38:52.028Z`",
optional: true,
},
sourceType: {
type: "string",
label: "Source Type",
description: "Describes more detailed channel information of how the message is sent/received",
options: constants.sourceTypes,
optional: true,
},
},
methods: {
createMessage({
ticketId, ...opts
}) {
return this.gorgiasOauth._makeRequest({
method: "POST",
path: `/tickets/${ticketId}/messages`,
...opts,
});
},
async getAttachmentInfo($, url) {
const { headers } = await axios($, {
method: "HEAD",
url,
returnFullResponse: true,
});
return {
contentType: headers["content-type"],
size: headers["content-length"],
};
},
},
async run({ $ }) {
if ((this.attachmentUrl && !this.attachmentName)
|| (!this.attachmentUrl && this.attachmentName)
) {
throw new ConfigurationError("Must enter both Attachment URL and Attachment File Name");
}
let contentType, size;
if (this.attachmentUrl) {
({
contentType, size,
} = await this.getAttachmentInfo($, this.attachmentUrl));
}
const response = await this.createMessage({
$,
ticketId: this.ticketId,
data: {
channel: this.channel,
source: {
type: this.sourceType,
from: {
address: this.fromAddress,
},
to: [
{
address: this.toAddress,
},
],
},
body_html: this.message,
via: this.via,
subject: this.subject,
from_agent: this.fromAgent,
sent_datetime: this.sentDatetime,
attachments: this.attachmentUrl && [
{
url: this.attachmentUrl,
name: this.attachmentName,
content_type: contentType,
size,
},
],
},
});
$.export("$summary", `Succesfully created ticket message with ID: ${response.id}`);
return response;
},
};
Chase Roberts@chsrbrts@benedictevans If you haven’t used @pipedream yet, then you haven’t lived.
✨Ellie Day✨@heyelliedayEvaluation update: @pipedream has quite literally been a dream to work with! I’m excited to leverage this tool for all the various workflows I need to write. I’m currently at 11k invocations a day from the initial workflows I’ve written in the past couple weeks.
Michael Braedley@MBraedleyUpdate: I got it working properly, and it's working so well that I'm dropping IFTTT. @pipedream can do everything that IFTTT basic can, and most (if not all things) IFTTT pro can for free or at a reasonable price if you need it. I am recommending it for basically any power user.
Thomas Cutting@mrthomascuttingWant quick+dirty integrations for a serverless workflow - @pipedream is my new go-to 😃
Matthew Roberts@mattdotrobertsday 013 - finally hit node js. This is the secret sauce of taking #nocode projects that one step further. Pumped about getting deeper into @pipedream now
Kenneth Auchenberg 💭@auchenbergYahoo Pipes is back! Kinda 😍 @pipedream
Raymond Camden 🥑@raymondcamdenAwesome video by the @pipedream folks showing real time twitter sentiment analysis integrated with Google Sheets. This is where Pipedream *really* shines, connecting systems together in easy workflows.
Nacho Caballero@nachocaballeroI couldn't recommend @pipedream more. It's an amazing service to integrate different APIs. Much more powerful than Zapier and more user-friendly than AWS Lambda. I'm very proud to wear this t-shirt #NoCode
Jason Snow@jyksnwDeveloped a working prototype environmental sensor IoT solution with @particle Photon, @pipedream, and @MongoDB with full graphing and alerting in less than a day! All amazing technology, will def. be exploring these more.
Steven Terrana@steven_terrana@burgwyn you've inspired me to finally set up my own blog. I'll make sure my first blog post explains the tech behind the setup. think @obsdmd + @GatsbyJS + @pipedream.
🚄 James Augeri, PhD@DotDotJamesWant to low-code your back end, need more horsepower than @Bubble / @KnackHQ, or just miss Yahoo! Pipes? Check out @PipeDream
Sébastien Chopin@AtinuxGitHub issues should be like @linear_app for maintainers. Looking forward more integrations with GH actions or tools like @pipedream 👀
Raul@raul_predescuIf you're a dev and not using @pipedream, you're missing out. Been using it for months, daily. FREE for devs. Plenty of integrations and good limits. Absolutely love it.
Bruno Skvorc@bitfallsSo @pipedream is pretty amazing. In 3 minutes I just made a flow which adds @rickastley's Never Gonna Give You Up to my @spotify playlist whenever a new pull request arrives in an old repo of mine.
Zach Lanich@ZachLanichUm, wow 🤯 @pipedream
Steven Bell@bellontechI just used @pipedream to build a Shopify App. Wow, they make small backed tasks easy.
Jay Hack 🎩🇺🇸@_jayhack_Very impressed with this bad boi - it reminds me of a @PalantirTech internal tool, but geared towards integrations instead of data analysis and far more customizable. Great expectations here 🚀🤩
Tree Sturgeon 🔥🚴♂️🌳@philsturgeonFor context this is day 2 of a really challenging and stupid migration from Notion to @airtable with disparate/missing data. It's going better than expected and thanks to @pipedream I don't have to bother the iOS dev to add W3W.