Create Ticket with Gorgias API

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Create Ticket with the Gorgias API

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Getting Started#

Create a workflow to Create Ticket with the Gorgias API. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Configure the Create Ticket action
1. Connect your Gorgias account
2. Configure From Address
3. Configure Subject
4. Configure Message
5. Optional- Select a Channel
6. Optional- Select a Via
7. Configure To Address
Select a trigger to run your workflow on HTTP requests, schedules or app events
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Integrations#

Create Ticket with Gorgias API on New Submission from Typeform API

Typeform + Gorgias

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Create Ticket with Gorgias API on New Requests (Payload Only) from HTTP / Webhook API

HTTP / Webhook + Gorgias

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Create Ticket with Gorgias API on New Message (Instant) from Discord API

Discord + Gorgias

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Create Ticket with Gorgias API on New Message In Channels (Instant) from Slack API

Slack + Gorgias

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Create Ticket with Gorgias API on New Message in Channel from Discord Bot API

Discord Bot + Gorgias

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Details#

This is a pre-built, source-available component from Pipedream's GitHub repo. The component is developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Create Ticket on Gorgias

Description:Create a new ticket. [See the docs](https://developers.gorgias.com/reference/post_api-tickets)

Version:0.0.6

Key:gorgias_oauth-create-ticket

View on GitHub

Code#

import gorgias_oauth from "../../gorgias_oauth.app.mjs";

export default {
  key: "gorgias_oauth-create-ticket",
  name: "Create Ticket",
  description: "Create a new ticket. [See the docs](https://developers.gorgias.com/reference/post_api-tickets)",
  version: "0.0.6",
  type: "action",
  props: {
    gorgias_oauth,
    fromAddress: {
      propDefinition: [
        gorgias_oauth,
        "address",
      ],
      label: "From Address",
    },
    subject: {
      propDefinition: [
        gorgias_oauth,
        "subject",
      ],
    },
    message: {
      type: "string",
      label: "Message",
      description: "Message of the ticket. Accepts HTML",
    },
    channel: {
      propDefinition: [
        gorgias_oauth,
        "channel",
      ],
    },
    via: {
      propDefinition: [
        gorgias_oauth,
        "via",
      ],
    },
    toAddress: {
      propDefinition: [
        gorgias_oauth,
        "address",
      ],
      label: "To Address",
    },
  },
  async run({ $ }) {
    const data = {
      messages: [
        {
          from_agent: false,
          subject: this.subject,
          body_html: this.message,
          channel: this.channel,
          via: this.via,
          source: {
            from: {
              address: this.fromAddress,
            },
            to: [
              {
                address: this.toAddress,
              },
            ],
          },
        },
      ],
    };

    const response = await this.gorgias_oauth.createTicket({
      $,
      data,
    });
    $.export("$summary", `Succesfully created ticket ${response.id}`);
    return response;
  },
};

Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Gorgias	`gorgias_oauth`	`app`	This component uses the Gorgias app.
From Address	`fromAddress`	`string`	Actual address of the entry. Can be an email, facebook id, phone number, etc
Subject	`subject`	`string`	The subject of the ticket
Message	`message`	`string`	Message of the ticket. Accepts HTML
Channel	`channel`	`string`	Select a value from the drop down menu:`aircallapichatemailfacebookfacebook-mentionfacebook-messengerfacebook-recommendationshelp-centerinstagram-ad-commentinstagram-commentinstagram-mentioninstagram-direct-messageinternal-notephonesmstwittertwitter-direct-messageyotpo-review`
Via	`via`	`string`	Select a value from the drop down menu:`help-centertwitterself_serviceapiformchatfacebookyotpo-reviewtwitter-direct-messageruletwilioyotpogorgias_chatfacebook-messengersmsinstagram-mentioninstagram-ad-commentfacebook-mentionaircallhelpdeskzendeskfacebook-recommendationsinstagram-commentinstagram-direct-messageinternal-noteshopifyemailphoneinstagram`
To Address	`toAddress`	`string`	Actual address of the entry. Can be an email, facebook id, phone number, etc

Authentication#

Gorgias uses OAuth authentication. When you connect your Gorgias account, Pipedream will open a popup window where you can sign into Gorgias and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Gorgias API.

Pipedream requests the following authorization scopes when you connect your account:

openidemailprofileofflinewrite:all