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Gorgias ACTION

Create Ticket

Create a new ticket. See the docs
  • Action
  • Writes data
  • OAuth
  • SDK
  • MCP

IMPLEMENTATION

Call this tool

Connect a user's Gorgias account once, then configure and run Create Ticket from your backend or agent.

import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const result = await pd.actions.run({
  id: "gorgias_oauth-create-ticket",
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  configuredProps: {
    gorgias_oauth: { authProvisionId: "apn_xxxxxxx" },
    fromAddress: "From Address",
    subject: "Subject",
  },
})

console.log(result)

SCHEMA

Inputs

Pipedream supplies the connected account. Your application provides the operation-specific values below. Dynamic inputs are resolved against that user's account.

Create Ticket inputs
Property Type Description
fromAddress From Address string
Actual address of the entry. Can be an email, facebook id, phone number, etc
Required
subject Subject string
The subject of the ticket
Required
message Message string
Message of the ticket. Accepts HTML
Required
channel Channel string
The channel used to send the message. Defaults to email
Optional
via Via string
How the message has been received, or sent from Gorgias. Defaults to help-center
Optional
toAddress To Address string
Actual address of the entry. Can be an email, facebook id, phone number, etc
Required

REFERENCE

Tool details

Behavior hints are published with the component in the Pipedream registry and surface as MCP tool annotations, so an agent can reason about a tool before it calls it.

Registry key
gorgias_oauth-create-ticket
Version
0.0.14
App
Gorgias
Authentication
OAuth
Read-only
No
Destructive
No
Open world
Yes