View as Markdown
Gorgias icon

Gorgias TRIGGER

New Ticket Message

Emit new event when a ticket message is created. See the documentation
  • Trigger
  • Instant
  • OAuth
  • Webhook delivery

IMPLEMENTATION

Deploy this event source

Connect the user's Gorgias account, configure the source, and choose the webhook where your backend receives events.

import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const deployed = await pd.triggers.deploy({
  id: "gorgias_oauth-ticket-message-created",
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  configuredProps: {
    gorgias_oauth: { authProvisionId: "apn_xxxxxxx" },
    channel: "Channel",
    ticketId: 10,
  },
  webhookUrl: "https://example.com/webhooks/gorgias-oauth",
})

console.log(deployed.id)

MCP exposes on-demand actions. Event sources are deployed through the Connect SDK or API because they continue listening after the initial request.

SCHEMA

Configuration

These inputs define which events the source watches. Dynamic options are loaded from the connected account.

New Ticket Message configuration
Property Type Description
channel Channel string
The channel used to send the message.
Optional
ticketId Ticket ID integer
The ID of a ticket
Optional Dynamic
sourceType Source Type string
How the message was sent or received. E.g. whatsapp-message, email
Optional
sender Sender Email string
Email address of the sender
Optional
receiver Receiver Email string
Email address of the receiver
Optional

01

Connect

Your user authorizes Gorgias through Pipedream managed auth.

02

Deploy

Your backend deploys this source with that user's own configuration.

03

Webhook delivery

Every event is sent to the HTTP endpoint you choose when you deploy the source — as it happens.

OR

On-demand retrieval

No webhook required. Your app or agent can fetch recent events from the trigger events API.

Registry key
gorgias_oauth-ticket-message-created
Version
0.1.14
App
Gorgias
Authentication
OAuth
Delivery
Instant event
Output
Events emitted by Gorgias.