Run Python Code with Python API on New Ticket Comment from Zoho Desk API

Pipedream makes it easy to connect APIs for Python, Zoho Desk and 2,400+ other apps remarkably fast.

Trigger workflow on

New Ticket Comment from the Zoho Desk API

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Run Python Code with the Python API

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Getting Started#

This integration creates a workflow with a Zoho Desk trigger and Python action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Ticket Comment trigger
1. Connect your Zoho Desk account
2. Configure Polling schedule
3. Select a Organization ID
4. Select a Ticket ID
Configure the Run Python Code action
1. Connect your Python account
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Ticket Comment on Zoho Desk

Description:Emit new event when a new ticket comment is created. [See the docs here](https://desk.zoho.com/DeskAPIDocument#TicketsComments#TicketsComments_Listallticketcomments)

Version:0.0.3

Key:zoho_desk-new-ticket-comment

View on GitHub

Zoho Desk Overview#

Zoho Desk API empowers you to streamline and automate customer service processes. With Pipedream, you can tap into Zoho Desk's capabilities to manage tickets, fetch customer info, and coordinate your support team's efforts. Imagine syncing support tickets to your internal systems, triggering alerts for high-priority issues, or even analyzing support trends over time. Pipedream's serverless platform lets you connect Zoho Desk to hundreds of other apps with minimal hassle, transforming how you attend to customer needs.

Trigger Code#

import common from "../common.mjs";

export default {
  ...common,
  key: "zoho_desk-new-ticket-comment",
  name: "New Ticket Comment",
  description: "Emit new event when a new ticket comment is created. [See the docs here](https://desk.zoho.com/DeskAPIDocument#TicketsComments#TicketsComments_Listallticketcomments)",
  type: "source",
  version: "0.0.3",
  dedupe: "unique",
  props: {
    ...common.props,
    orgId: {
      propDefinition: [
        common.props.zohoDesk,
        "orgId",
      ],
    },
    ticketId: {
      propDefinition: [
        common.props.zohoDesk,
        "ticketId",
        ({ orgId }) => ({
          orgId,
        }),
      ],
    },
  },
  methods: {
    ...common.methods,
    getResourceFn() {
      return this.zohoDesk.getTicketComments;
    },
    getResourceFnArgs() {
      return {
        ticketId: this.ticketId,
        headers: {
          orgId: this.orgId,
        },
        params: {
          sortBy: "commentedTime",
        },
      };
    },
    resourceFilter(resource) {
      const lastCreatedAt = this.getLastCreatedAt() || 0;
      return Date.parse(resource.commentedTime) > lastCreatedAt;
    },
    generateMeta(resource) {
      return {
        id: resource.id,
        ts: Date.parse(resource.commentedTime),
        summary: `Ticket Comment ID ${resource.id}`,
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zoho Desk	`zohoDesk`	`app`	This component uses the Zoho Desk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
Polling schedule	`timer`	`$.interface.timer`	How often to poll the Zoho Desk API
Organization ID	`orgId`	`string`	Select a value from the drop down menu.
Ticket ID	`ticketId`	`string`	Select a value from the drop down menu.

Trigger Authentication#

Zoho Desk uses OAuth authentication. When you connect your Zoho Desk account, Pipedream will open a popup window where you can sign into Zoho Desk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zoho Desk API.

Pipedream requests the following authorization scopes when you connect your account:

Desk.articles.CREATEDesk.articles.READDesk.articles.UPDATEDesk.basic.CREATEDesk.basic.READDesk.contacts.CREATEDesk.contacts.READDesk.contacts.UPDATEDesk.contacts.WRITEDesk.events.CREATEDesk.events.READDesk.events.UPDATEDesk.events.WRITEDesk.search.READDesk.settings.CREATEDesk.settings.READDesk.settings.UPDATEDesk.settings.WRITEDesk.tasks.CREATEDesk.tasks.READDesk.tasks.UPDATEDesk.tasks.WRITEDesk.tickets.CREATEDesk.tickets.READDesk.tickets.UPDATEDesk.tickets.WRITE

About Zoho Desk#

Omnichannel customer service software to delight and retain customers.

Action#

Run Python Code on Python

Description:Write Python and use any of the 350k+ PyPi packages available. Refer to the [Pipedream Python docs](https://pipedream.com/docs/code/python) to learn more.

Version:0.0.2

Key:python-run-python-code

View on GitHub

Python Overview#

Develop, run and deploy your Python code in Pipedream workflows. Integrate seamlessly between no-code steps, with connected accounts, or integrate Data Stores and manipulate files within a workflow.

This includes installing PyPI packages, within your code without having to manage a requirements.txt file or running pip.

Below is an example of using Python to access data from the trigger of the workflow, and sharing it with subsequent workflow steps:

Action Code#

import python from "../../python.app.mjs";

export default {
  name: "Run Python Code",
  version: "0.0.2",
  key: "python-run-python-code",
  description: "Write Python and use any of the 350k+ PyPi packages available. Refer to the [Pipedream Python docs](https://pipedream.com/docs/code/python) to learn more.",
  props: {
    python,
  },
  type: "action",
  methods: {},
  async run({
    steps, $,
  }) {
    // Placeholder action for Python code app
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Python	`python`	`app`	This component uses the Python app.

Run Python Code with Python API on New Ticket Comment from Zoho Desk API

Pipedream makes it easy to connect APIs for Python, Zoho Desk and 2,400+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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