Integrate the Zendesk API with the Microsoft Teams API

Setup the Zendesk API trigger to run a workflow which integrates with the Microsoft Teams API. Pipedream's integration platform allows you to integrate Zendesk and Microsoft Teams remarkably fast. Free for developers.

Popular Ways to Connect Zendesk with Microsoft Teams#

Create Channel with Microsoft Teams API on New Ticket (Instant) from Zendesk API

Zendesk + Microsoft Teams

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Create Channel with Microsoft Teams API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + Microsoft Teams

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Create Channel with Microsoft Teams API on Ticket Closed (Instant) from Zendesk API

Zendesk + Microsoft Teams

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Create Channel with Microsoft Teams API on Ticket Pended (Instant) from Zendesk API

Zendesk + Microsoft Teams

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Create Channel with Microsoft Teams API on Ticket Solved (Instant) from Zendesk API

Zendesk + Microsoft Teams

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Popular Zendesk and Microsoft Teams Triggers#

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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New Channel from the Microsoft Teams API

Emit new event when a new channel is created within a team

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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New Channel Message from the Microsoft Teams API

Emit new event when a new message is posted in a channel

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Popular Zendesk and Microsoft Teams Actions#

Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Create Channel with the Microsoft Teams API

Create a new channel in Microsoft Teams. See the docs here

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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List Channels with the Microsoft Teams API

Lists all channels in a Microsoft Team. See the docs here

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List Shifts with the Microsoft Teams API

Get the list of shift instances for a team. See the documentation

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Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

Overview of Microsoft Teams#

The Microsoft Teams API on Pipedream allows you to automate tasks, streamline communication, and integrate with other services to enhance the functionality of Teams as a collaboration hub. With this API, you can send messages to channels, orchestrate complex workflows based on Teams events, and manage Teams' settings programmatically.

Connect Microsoft Teams#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    microsoft_teams: {
      type: "app",
      app: "microsoft_teams",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://graph.microsoft.com/v1.0/me`,
      headers: {
        Authorization: `Bearer ${this.microsoft_teams.$auth.oauth_access_token}`,
      },
    })
  },
})