Zendesk
Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.
Integrate the Zendesk API with the Twilio SendGrid API
Setup the Zendesk API trigger to run a workflow which integrates with the Twilio SendGrid API. Pipedream's integration platform allows you to integrate Zendesk and Twilio SendGrid remarkably fast. Free for developers.
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Popular Ways to Connect Zendesk with Twilio SendGrid#
Popular Zendesk and Twilio SendGrid Triggers#
Emit new event when a ticket is added to the specified view
Emit new event when a ticket has changed to closed status
Emit new event when a ticket has changed to pending status
Emit new event when a ticket has changed to solved status
Popular Zendesk and Twilio SendGrid Actions#
Allows you to add one or more email addresses to the global suppressions group. See the docs here
Allows you to create a new contact list. See the docs here
Overview of Zendesk#
The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.
Connect Zendesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zendesk: {
type: "app",
app: "zendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
headers: {
Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
},
})
},
})
Overview of Twilio SendGrid#
The Twilio SendGrid API opens up a world of possibilities for email automation, enabling you to send emails efficiently and track their performance. With this API, you can programmatically create and send personalized email campaigns, manage contacts, and parse inbound emails for data extraction. When you harness the power of Pipedream, you can connect SendGrid to hundreds of other apps to automate workflows, such as triggering email notifications based on specific actions, syncing email stats with your analytics, or handling incoming emails to create tasks or tickets.
Connect Twilio SendGrid#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
sendgrid: {
type: "app",
app: "sendgrid",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.sendgrid.com/v3/user/account`,
headers: {
Authorization: `Bearer ${this.sendgrid.$auth.api_key}`,
},
})
},
})
Community Posts#
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