Zendesk
Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.
Integrate the Zendesk API with the OpenAI (ChatGPT) API
Setup the Zendesk API trigger to run a workflow which integrates with the OpenAI (ChatGPT) API. Pipedream's integration platform allows you to integrate Zendesk and OpenAI (ChatGPT) remarkably fast. Free for developers.
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Popular Ways to Connect Zendesk with OpenAI (ChatGPT)#
Popular Zendesk and OpenAI (ChatGPT) Triggers#
Emit new event when a ticket is added to the specified view
Emit new event when a ticket has changed to closed status
Emit new event when a ticket has changed to pending status
Emit new event when a ticket has changed to solved status
Popular Zendesk and OpenAI (ChatGPT) Actions#
The Chat API, using the gpt-3.5-turbo or gpt-4 model. See the documentation
Summarizes text using the Chat API. See the documentation
Classify items into specific categories using the Chat API. See the documentation
Overview of Zendesk#
The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.
Connect Zendesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zendesk: {
type: "app",
app: "zendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
headers: {
Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
},
})
},
})
Overview of OpenAI (ChatGPT)#
OpenAI provides a suite of powerful AI models through its API, enabling developers to integrate advanced natural language processing and generative capabilities into their applications. Here’s an overview of the services offered by OpenAI's API:
Use Python or Node.js code to make fully authenticated API requests with your OpenAI account:
Connect OpenAI (ChatGPT)#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
openai: {
type: "app",
app: "openai",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.openai.com/v1/models`,
headers: {
Authorization: `Bearer ${this.openai.$auth.api_key}`,
},
})
},
})
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