What do you want to automate with Mojo Helpdesk?
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Overview#
Mojo Helpdesk API lets you seamlessly integrate your customer support system into your business workflow. With this API, you can automate ticket creation, update statuses, track ticket progress, manage user accounts, and extract ticket data for analysis. Take advantage of Pipedream's capabilities to connect Mojo Helpdesk with various services, triggering actions based on customer interactions, automating responses, and synchronizing data across platforms to streamline your customer support and enhance the user experience.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
mojo_helpdesk: {
type: "app",
app: "mojo_helpdesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://app.mojohelpdesk.com/api/v2/users`,
params: {
access_key: `${this.mojo_helpdesk.$auth.access_key}`,
},
})
},
})
Example Use Cases#
Automated Ticket Management: Create a workflow where new customer emails to a specific address automatically generate tickets in Mojo Helpdesk. Use Pipedream's email trigger to start the workflow and the Mojo Helpdesk API to create the tickets. Automatically tag and prioritize these based on keywords within the email content.
Slack Integration for Support Alerts: Set up a workflow that notifies a designated Slack channel when a high-priority ticket is created in Mojo Helpdesk. Use the Mojo Helpdesk API to monitor ticket statuses and Pipedream's Slack app to dispatch instant alerts, ensuring rapid response times for critical issues.
Customer Feedback Loop: After a ticket is resolved in Mojo Helpdesk, trigger a workflow that sends a follow-up survey using a service like Typeform. Collect customer feedback and store it in a Google Sheet via Pipedream's Google Sheets app. Use this data to analyze customer satisfaction and identify areas for support improvement.
Popular Mojo Helpdesk Integrations#
Popular Mojo Helpdesk Triggers#
Emit new event when a new ticket is created. See the docs here
Emit new event when a new unassigned ticket with a due date is created. See the docs
Emit new event when a new unassigned ticket with a scheduled on date is created. See the docs
Emit new event when a new user is created. See the docs here
Authentication#
Name Slug: mojo_helpdeskMojo Helpdesk uses API keys for authentication. When you connect your Mojo Helpdesk account, Pipedream securely stores the keys so you can easily authenticate to Mojo Helpdesk APIs in both code and no-code steps.
The Mojo Helpdesk API requires an access key that is found in the Mojo Helpdesk user profile.
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