LiveAgent

LiveAgent is a web-based live chat and helpdesk software. It covers all support channels: Email, Live Chat, Call Center, Contact forms, Feedback Forms, Knowledge Base, Social networks(Twitter and Facebook) and integrates them into one enviroment.

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LiveAgent

LiveAgent API Integrations

Build and run workflows using the LiveAgent API. Use 1000s of source-available triggers and actions across 1000+ apps. Or write custom code to integrate any app or API in seconds.

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    liveagent: {
      type: "app",
      app: "liveagent",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.liveagent.$auth.domain}.ladesk.com/api/v3/agents`,
      headers: {
        "apikey": `${this.liveagent.$auth.api_key}`,
        "Content-Type": `application/json`,
      },
    })
  },
})
Create Customer with LiveAgent API on New Requests (Payload Only) from HTTP / Webhook API
HTTP / Webhook + LiveAgent
 
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Send Message (Advanced) with Discord Webhook API on New Customer from LiveAgent API
LiveAgent + Discord Webhook
 
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Create Customer with LiveAgent API on New Item in Feed from RSS API
RSS + LiveAgent
 
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Create Customer with LiveAgent API on New Message in Channel from Discord Bot API
Discord Bot + LiveAgent
 
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Create Customer with LiveAgent API on New Submission from Typeform API
Typeform + LiveAgent
 
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New Customer from the LiveAgent API

Emit new event on each new customer.

 
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Create Customer with the LiveAgent API

Creates a customer. See docs here

 
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Authentication

LiveAgent uses API keys for authentication. When you connect your LiveAgent account, Pipedream securely stores the keys so you can easily authenticate to LiveAgent APIs in both code and no-code steps.

  • You can find your API Key in Configuration > System > API in your LiveAgent account.
  • Your domain is 12345678 if your Live Agent URL is https://12345678.ladesk.com/