LiveAgent

LiveAgent is a web-based live chat and helpdesk software. It covers all support channels: Email, Live Chat, Call Center, Contact forms, Feedback Forms, Knowledge Base, Social networks(Twitter and Facebook) and integrates them into one enviroment.

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LiveAgent

LiveAgent API Integrations

Build and run workflows using the LiveAgent API. Use 1000s of source-available triggers and actions across 2,100+ apps. Or write custom code to integrate any app or API in seconds.

Overview

The LiveAgent API provides access to a feature-rich helpdesk platform, allowing you to automate customer support tasks, synchronize data with other services, and streamline communication channels. With Pipedream, you can tap into the LiveAgent API to create custom workflows that enhance support operations, trigger actions based on customer interactions, and connect with a myriad of other apps to enrich the support ecosystem. Pipedream's serverless platform makes it simple to set up these automations with minimal coding, using pre-built actions or scripting your own.

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    liveagent: {
      type: "app",
      app: "liveagent",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.liveagent.$auth.domain}.ladesk.com/api/v3/agents`,
      headers: {
        "apikey": `${this.liveagent.$auth.api_key}`,
        "Content-Type": `application/json`,
      },
    })
  },
})

Choose an API to Connect with LiveAgent API

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24
of
2,100+
apps by most popular

HTTP / Webhook
HTTP / Webhook
Get a unique URL where you can send HTTP or webhook requests
Node
Node
Anything you can do with Node.js, you can do in a Pipedream workflow. This includes using most of npm's 400,000+ packages.
Python
Python
Anything you can do in Python can be done in a Pipedream Workflow. This includes using any of the 350,000+ PyPi packages available in your Python powered workflows.
OpenAI (ChatGPT)
OpenAI (ChatGPT)
OpenAI is an AI research and deployment company with the mission to ensure that artificial general intelligence benefits all of humanity. They are the makers of popular models like ChatGPT, DALL-E, and Whisper.
Premium
Salesforce
Salesforce
Web services API for interacting with Salesforce
Premium
HubSpot
HubSpot
HubSpot's CRM platform contains the marketing, sales, service, operations, and website-building software you need to grow your business.
Premium
Zoho CRM
Zoho CRM
Zoho CRM is an online Sales CRM software that manages your sales, marketing, and support in one CRM platform.
Premium
Stripe
Stripe
Stripe powers online and in-person payment processing and financial solutions for businesses of all sizes.
Shopify Developer App
Shopify Developer App
Shopify is a user-friendly e-commerce platform that helps small businesses build an online store and sell online through one streamlined dashboard.
Premium
WooCommerce
WooCommerce
WooCommerce is the open-source ecommerce platform for WordPress.
Premium
Snowflake
Snowflake
A data warehouse built for the cloud
Premium
MongoDB
MongoDB
MongoDB is an open source NoSQL database management program.
Supabase
Supabase
Supabase is an open source Firebase alternative.
MySQL
MySQL
MySQL is an open-source relational database management system.
PostgreSQL
PostgreSQL
PostgreSQL is a free and open-source relational database management system emphasizing extensibility and SQL compliance.
Premium
AWS
AWS
Amazon Web Services (AWS) offers reliable, scalable, and inexpensive cloud computing services.
Premium
Twilio SendGrid
Twilio SendGrid
Send marketing and transactional email through the Twilio SendGrid platform with the Email API, proprietary mail transfer agent, and infrastructure for scalable delivery.
Amazon SES
Amazon SES
Amazon SES is a cloud-based email service provider that can integrate into any application for high volume email automation
Premium
Klaviyo
Klaviyo
Email Marketing and SMS Marketing Platform
Premium
Zendesk
Zendesk
Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.
Premium
ServiceNow
ServiceNow
The smarter way to workflow
Notion
Notion
Notion is a new tool that blends your everyday work apps into one. It's the all-in-one workspace for you and your team.
Slack
Slack
Slack is a channel-based messaging platform. With Slack, people can work together more effectively, connect all their software tools and services, and find the information they need to do their best work — all within a secure, enterprise-grade environment.
Microsoft Teams
Microsoft Teams
Microsoft Teams has communities, events, chats, channels, meetings, storage, tasks, and calendars in one place.

Example Use Cases

  • Ticket Management Automation: Automatically create tickets in LiveAgent when customer inquiries come in through other channels. For example, connect LiveAgent to a Slack channel where customer messages are flagged for support; Pipedream can listen for these flags and create corresponding tickets in LiveAgent, ensuring that no request is missed.

  • Synchronize Customer Data: Keep your customer data in sync across different platforms. With the LiveAgent API on Pipedream, you can design a workflow that updates customer records in a CRM like Salesforce whenever ticket statuses change in LiveAgent, providing a cohesive view of customer interactions and support history.

  • Customer Feedback Analysis: Analyze customer feedback and sentiment by connecting LiveAgent to an AI service like Google's Natural Language API. After a ticket is resolved, use Pipedream to send the closing messages to the AI service for sentiment analysis, and then log this data in a data store or a tool like Google Sheets for trend analysis and reporting.

Send a Large Message (3000+ characters) with Slack API on New Customer from LiveAgent API
LiveAgent + Slack
 
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Create Customer with LiveAgent API on New Requests from HTTP / Webhook API
HTTP / Webhook + LiveAgent
 
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Add Single Row with Google Sheets API on New Customer from LiveAgent API
LiveAgent + Google Sheets
 
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Create Customer with LiveAgent API on New Item in Feed from RSS API
RSS + LiveAgent
 
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Create Customer with LiveAgent API on New Message (Instant) from Discord API
Discord + LiveAgent
 
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New Customer from the LiveAgent API

Emit new event on each new customer.

 
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Create Customer with the LiveAgent API

Creates a customer. See docs here

 
Try it

Authentication

LiveAgent uses API keys for authentication. When you connect your LiveAgent account, Pipedream securely stores the keys so you can easily authenticate to LiveAgent APIs in both code and no-code steps.

  • You can find your API Key in Configuration > System > API in your LiveAgent account.
  • Your domain is 12345678 if your Live Agent URL is https://12345678.ladesk.com/