← RSS + LiveAgent integrations

Create Customer with LiveAgent API on New Item in Feed from RSS API

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New Item in Feed from the RSS API
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Create Customer with the LiveAgent API
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Getting Started

This integration creates a workflow with a RSS trigger and LiveAgent action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

  1. Select this integration
  2. Configure the New Item in Feed trigger
    1. Connect your RSS account
    2. Configure timer
    3. Configure Feed URL
    4. Optional- Configure Published After Than
  3. Configure the Create Customer action
    1. Connect your LiveAgent account
    2. Select a Group ID
    3. Configure First Name
    4. Configure Last Name
    5. Configure Email
  4. Deploy the workflow
  5. Send a test event to validate your setup
  6. Turn on the trigger


This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.


Description:Emit new items from an RSS feed

RSS Overview

With the RSS API you have the power to create powerful tools and applications.
RSS is a great way to reliably subscribe to, track and build around your
favorite content sources. Here are some examples of things you can create
using the RSS API:

  • A personal news website to syndicate articles from multiple sources.
  • A custom feed reader to deliver timely notifications of updates and news.
  • A live editorial dashboard to track news, trends and public sentiment.
  • An automated “report bot” to aggregate and report on news topics.
  • A competitor tracking tool to stay on top of industry news.
  • A custom RSS-based search engine or RSS-supported deep learning engine.
  • A live events feed to notify users and followers of new developments.

Trigger Code

import rss from "../../app/rss.app.mjs";
import { defineSource } from "@pipedream/types";
import rssCommon from "../common/common.mjs";
export default defineSource({
    key: "rss-new-item-in-feed",
    name: "New Item in Feed",
    description: "Emit new items from an RSS feed",
    version: "1.2.2",
    type: "source",
    dedupe: "unique",
    props: {
        url: {
            propDefinition: [
        publishedAfterThan: {
            type: "string",
            label: "Published After Than",
            description: "Emit items published after the specified date in ISO 8601 format .e.g `2022-12-07T12:57:10+07:00`",
            optional: true,
    hooks: {
        async activate() {
            // Try to parse the feed one time to confirm we can fetch and parse.
            // The code will throw any errors to the user.
            await this.rss.fetchAndParseFeed(this.url);
    methods: {
        generateMeta: function (item) {
            return {
                id: this.rss.itemKey(item),
                summary: item.title,
                ts: Date.now(),
    async run() {
        const items = await this.rss.fetchAndParseFeed(this.url);
        for (const item of items.reverse()) {
            if (this.publishedAfterThan) {
                const publishedAfterThan = +new Date(this.publishedAfterThan);
                const ts = this.rss.itemTs(item);
                if (Number.isNaN(publishedAfterThan) || publishedAfterThan > ts) {
            const meta = this.generateMeta(item);
            this.$emit(item, meta);

Trigger Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.
RSSrssappThis component uses the RSS app.

How often you want to poll the feed for new items

Feed URLurlstring

Enter the URL for any public RSS feed

Published After ThanpublishedAfterThanstring

Emit items published after the specified date in ISO 8601 format .e.g 2022-12-07T12:57:10+07:00

Trigger Authentication

The RSS API does not require authentication.

About RSS

Real Simple Syndication


Description:Creates a customer. [See docs here](https://pipedream.ladesk.com/docs/api/v3/#/contacts/createContact)

Action Code

import liveagent from "../../liveagent.app.mjs";

export default {
  name: "Create Customer",
  version: "0.0.1",
  key: "liveagent-create-customer",
  description: "Creates a customer. [See docs here](https://pipedream.ladesk.com/docs/api/v3/#/contacts/createContact)",
  type: "action",
  props: {
    groupId: {
      propDefinition: [
    firstName: {
      label: "First Name",
      description: "The first name of the customer",
      type: "string",
    lastName: {
      label: "Last Name",
      description: "The last name of the customer",
      type: "string",
    email: {
      label: "Email",
      description: "The email of the customer",
      type: "string",
  async run({ $ }) {
    const response = await this.liveagent.createCustomer({
      data: {
        firstname: this.firstName,
        lastname: this.lastName,
        groups: [
        emails: [

    if (response) {
      $.export("$summary", `Successfully updated customer with id ${response.id}`);

    return response;

Action Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

LiveAgentliveagentappThis component uses the LiveAgent app.
Group IDgroupIdstringSelect a value from the drop down menu.
First NamefirstNamestring

The first name of the customer

Last NamelastNamestring

The last name of the customer


The email of the customer

Action Authentication

LiveAgent uses API keys for authentication. When you connect your LiveAgent account, Pipedream securely stores the keys so you can easily authenticate to LiveAgent APIs in both code and no-code steps.

  • You can find your API Key in Configuration > System > API in your LiveAgent account.
  • Your domain is 12345678 if your Live Agent URL is https://12345678.ladesk.com/

About LiveAgent

LiveAgent is a web-based live chat and helpdesk software. It covers all support channels: Email, Live Chat, Call Center, Contact forms, Feedback Forms, Knowledge Base, Social networks(Twitter and Facebook) and integrates them into one enviroment.

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