Create Customer with LiveAgent API on New Item in Feed from RSS API

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New Item in Feed from the RSS API

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Create Customer with the LiveAgent API

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Getting Started#

This integration creates a workflow with a RSS trigger and LiveAgent action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Item in Feed trigger
1. Connect your RSS account
2. Configure timer
3. Configure Feed URL
4. Configure Published After
Configure the Create Customer action
1. Connect your LiveAgent account
2. Select a Group ID
3. Configure First Name
4. Configure Last Name
5. Configure Email
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Item in Feed on RSS

Description:Emit new items from an RSS feed

Version:1.2.7

Key:rss-new-item-in-feed

View on GitHub

RSS Overview#

The RSS app allows users to automatically fetch and parse updates from web feeds. This functionality is pivotal for staying abreast of content changes or updates from websites, blogs, and news outlets that offer RSS feeds. With Pipedream, you can harness the RSS API to trigger workflows that enable a broad range of automations, like content aggregation, monitoring for specific keywords, notifications, and data synchronization across platforms.

Trigger Code#

import { defineSource } from "@pipedream/types";
import rss from "../../app/rss.app.mjs";
import rssCommon from "../common/common.mjs";
export default defineSource({
    ...rssCommon,
    key: "rss-new-item-in-feed",
    name: "New Item in Feed",
    description: "Emit new items from an RSS feed",
    version: "1.2.7",
    type: "source",
    dedupe: "unique",
    props: {
        ...rssCommon.props,
        url: {
            propDefinition: [
                rss,
                "url",
            ],
        },
        publishedAfter: {
            type: "string",
            label: "Published After",
            description: "Emit items published after the specified date in ISO 8601 format .e.g `2022-12-07T12:57:10+07:00`",
            default: new Date(Date.now() - 24 * 60 * 60 * 1000).toISOString(), // default to one day ago
        },
    },
    hooks: {
        async activate() {
            // Try to parse the feed one time to confirm we can fetch and parse.
            // The code will throw any errors to the user.
            await this.rss.fetchAndParseFeed(this.url);
        },
    },
    methods: {
        ...rssCommon.methods,
        generateMeta: function (item) {
            return {
                id: this.rss.itemKey(item),
                summary: item.title,
                ts: Date.now(),
            };
        },
    },
    async run() {
        const items = await this.rss.fetchAndParseFeed(this.url);
        for (const item of items.reverse()) {
            const publishedAfter = +new Date(this.publishedAfter);
            const ts = this.rss.itemTs(item);
            if (Number.isNaN(publishedAfter) || publishedAfter > ts) {
                continue;
            }
            const meta = this.generateMeta(item);
            this.$emit(item, meta);
        }
    },
});

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
RSS	`rss`	`app`	This component uses the RSS app.
	`timer`	`$.interface.timer`	How often you want to poll the feed for new items
Feed URL	`url`	`string`	Enter the URL for any public RSS feed
Published After	`publishedAfter`	`string`	Emit items published after the specified date in ISO 8601 format .e.g `2022-12-07T12:57:10+07:00`

Trigger Authentication#

The RSS API does not require authentication.

About RSS#

Real Simple Syndication

Action#

Create Customer on LiveAgent

Description:Creates a customer. [See docs here](https://pipedream.ladesk.com/docs/api/v3/#/contacts/createContact)

Version:0.0.1

Key:liveagent-create-customer

View on GitHub

LiveAgent Overview#

The LiveAgent API provides access to a feature-rich helpdesk platform, allowing you to automate customer support tasks, synchronize data with other services, and streamline communication channels. With Pipedream, you can tap into the LiveAgent API to create custom workflows that enhance support operations, trigger actions based on customer interactions, and connect with a myriad of other apps to enrich the support ecosystem. Pipedream's serverless platform makes it simple to set up these automations with minimal coding, using pre-built actions or scripting your own.

Action Code#

import liveagent from "../../liveagent.app.mjs";

export default {
  name: "Create Customer",
  version: "0.0.1",
  key: "liveagent-create-customer",
  description: "Creates a customer. [See docs here](https://pipedream.ladesk.com/docs/api/v3/#/contacts/createContact)",
  type: "action",
  props: {
    liveagent,
    groupId: {
      propDefinition: [
        liveagent,
        "groupId",
      ],
    },
    firstName: {
      label: "First Name",
      description: "The first name of the customer",
      type: "string",
    },
    lastName: {
      label: "Last Name",
      description: "The last name of the customer",
      type: "string",
    },
    email: {
      label: "Email",
      description: "The email of the customer",
      type: "string",
    },
  },
  async run({ $ }) {
    const response = await this.liveagent.createCustomer({
      $,
      data: {
        firstname: this.firstName,
        lastname: this.lastName,
        groups: [
          this.groupId,
        ],
        emails: [
          this.email,
        ],
      },
    });

    if (response) {
      $.export("$summary", `Successfully updated customer with id ${response.id}`);
    }

    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
LiveAgent	`liveagent`	`app`	This component uses the LiveAgent app.
Group ID	`groupId`	`string`	Select a value from the drop down menu.
First Name	`firstName`	`string`	The first name of the customer
Last Name	`lastName`	`string`	The last name of the customer
Email	`email`	`string`	The email of the customer

Action Authentication#

LiveAgent uses API keys for authentication. When you connect your LiveAgent account, Pipedream securely stores the keys so you can easily authenticate to LiveAgent APIs in both code and no-code steps.

You can find your API Key in Configuration > System > API in your LiveAgent account.
Your domain is 12345678 if your Live Agent URL is https://12345678.ladesk.com/