Integrate the LiveAgent API with the Twilio SendGrid API

Setup the LiveAgent API trigger to run a workflow which integrates with the Twilio SendGrid API. Pipedream's integration platform allows you to integrate LiveAgent and Twilio SendGrid remarkably fast. Free for developers.

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Popular Ways to Connect LiveAgent with Twilio SendGrid#

Add Email to Global Suppression with Twilio SendGrid API on New Customer from LiveAgent API

LiveAgent + Twilio SendGrid

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Add or Update Contact with Twilio SendGrid API on New Customer from LiveAgent API

LiveAgent + Twilio SendGrid

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Create Contact List with Twilio SendGrid API on New Customer from LiveAgent API

LiveAgent + Twilio SendGrid

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Create Customer with LiveAgent API on New Contact from Twilio SendGrid API

Twilio SendGrid + LiveAgent

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Create Customer with LiveAgent API on New Events (Instant) from Twilio SendGrid API

Twilio SendGrid + LiveAgent

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Popular LiveAgent and Twilio SendGrid Triggers#

New Customer from the LiveAgent API

Emit new event on each new customer.

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New Contact from the Twilio SendGrid API

Emit new event when a new contact is created

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New Events (Instant) from the Twilio SendGrid API

Emit new event when any of the specified SendGrid events is received

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Popular LiveAgent and Twilio SendGrid Actions#

Create Customer with the LiveAgent API

Creates a customer. See docs here

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Add Email to Global Suppression with the Twilio SendGrid API

Allows you to add one or more email addresses to the global suppressions group. See the docs here

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Add or Update Contact with the Twilio SendGrid API

Adds or updates a contact. See the docs here

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Create Contact List with the Twilio SendGrid API

Allows you to create a new contact list. See the docs here

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Create Send with the Twilio SendGrid API

Create a single send. See the docs here

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Overview of LiveAgent#

The LiveAgent API provides access to a feature-rich helpdesk platform, allowing you to automate customer support tasks, synchronize data with other services, and streamline communication channels. With Pipedream, you can tap into the LiveAgent API to create custom workflows that enhance support operations, trigger actions based on customer interactions, and connect with a myriad of other apps to enrich the support ecosystem. Pipedream's serverless platform makes it simple to set up these automations with minimal coding, using pre-built actions or scripting your own.

Connect LiveAgent#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    liveagent: {
      type: "app",
      app: "liveagent",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.liveagent.$auth.domain}.ladesk.com/api/v3/agents`,
      headers: {
        "apikey": `${this.liveagent.$auth.api_key}`,
        "Content-Type": `application/json`,
      },
    })
  },
})

Overview of Twilio SendGrid#

The Twilio SendGrid API opens up a world of possibilities for email automation, enabling you to send emails efficiently and track their performance. With this API, you can programmatically create and send personalized email campaigns, manage contacts, and parse inbound emails for data extraction. When you harness the power of Pipedream, you can connect SendGrid to hundreds of other apps to automate workflows, such as triggering email notifications based on specific actions, syncing email stats with your analytics, or handling incoming emails to create tasks or tickets.

Connect Twilio SendGrid#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    sendgrid: {
      type: "app",
      app: "sendgrid",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.sendgrid.com/v3/user/account`,
      headers: {
        Authorization: `Bearer ${this.sendgrid.$auth.api_key}`,
      },
    })
  },
})

Community Posts#

How Our Family Uses SMS and Smart Picture Frames to Connect During Remote Holidays

Two days before Thanksgiving, I decided to put together a simple way for our family to share pictures, because we couldn’t be together in person. The idea: smart photo frames that everyone could text pictures to. Here’s how I got it working. tldr; A Pipedream workflow parses SMS messages sent to a Twilio phone number, extracting the pictures and then using SendGrid to email them to the dedicated email addresses used by our Pix-Star photo frames.

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