Integrate the LiveAgent API with the Microsoft Teams API

Setup the LiveAgent API trigger to run a workflow which integrates with the Microsoft Teams API. Pipedream's integration platform allows you to integrate LiveAgent and Microsoft Teams remarkably fast. Free for developers.

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Popular Ways to Connect LiveAgent with Microsoft Teams#

Create Channel with Microsoft Teams API on New Customer from LiveAgent API

LiveAgent + Microsoft Teams

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Create Customer with LiveAgent API on New Channel from Microsoft Teams API

Microsoft Teams + LiveAgent

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Create Customer with LiveAgent API on New Channel Message from Microsoft Teams API

Microsoft Teams + LiveAgent

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Create Customer with LiveAgent API on New Chat from Microsoft Teams API

Microsoft Teams + LiveAgent

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Create Customer with LiveAgent API on New Chat Message from Microsoft Teams API

Microsoft Teams + LiveAgent

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Popular LiveAgent and Microsoft Teams Triggers#

New Customer from the LiveAgent API

Emit new event on each new customer.

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New Channel from the Microsoft Teams API

Emit new event when a new channel is created within a team

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New Channel Message from the Microsoft Teams API

Emit new event when a new message is posted in a channel

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New Chat from the Microsoft Teams API

Emit new event when a new chat is created

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New Chat Message from the Microsoft Teams API

Emit new event when a new message is received in a chat

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Popular LiveAgent and Microsoft Teams Actions#

Create Customer with the LiveAgent API

Creates a customer. See docs here

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Create Channel with the Microsoft Teams API

Create a new channel in Microsoft Teams. See the docs here

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List Channels with the Microsoft Teams API

Lists all channels in a Microsoft Team. See the docs here

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List Shifts with the Microsoft Teams API

Get the list of shift instances for a team. See the documentation

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Send Channel Message with the Microsoft Teams API

Send a message to a team's channel. See the docs here

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Overview of LiveAgent#

The LiveAgent API provides access to a feature-rich helpdesk platform, allowing you to automate customer support tasks, synchronize data with other services, and streamline communication channels. With Pipedream, you can tap into the LiveAgent API to create custom workflows that enhance support operations, trigger actions based on customer interactions, and connect with a myriad of other apps to enrich the support ecosystem. Pipedream's serverless platform makes it simple to set up these automations with minimal coding, using pre-built actions or scripting your own.

Connect LiveAgent#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    liveagent: {
      type: "app",
      app: "liveagent",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.liveagent.$auth.domain}.ladesk.com/api/v3/agents`,
      headers: {
        "apikey": `${this.liveagent.$auth.api_key}`,
        "Content-Type": `application/json`,
      },
    })
  },
})

Overview of Microsoft Teams#

The Microsoft Teams API on Pipedream allows you to automate tasks, streamline communication, and integrate with other services to enhance the functionality of Teams as a collaboration hub. With this API, you can send messages to channels, orchestrate complex workflows based on Teams events, and manage Teams' settings programmatically.

Connect Microsoft Teams#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    microsoft_teams: {
      type: "app",
      app: "microsoft_teams",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://graph.microsoft.com/v1.0/me`,
      headers: {
        Authorization: `Bearer ${this.microsoft_teams.$auth.oauth_access_token}`,
      },
    })
  },
})

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