Check Verification Token with Twilio API on New Request Created from Jira Service Desk API

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Trigger workflow on

New Request Created from the Jira Service Desk API

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Check Verification Token with the Twilio API

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Getting Started#

This integration creates a workflow with a Jira Service Desk trigger and Twilio action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Request Created trigger
1. Connect your Jira Service Desk account
2. Select a Cloud ID
3. Configure timer
Configure the Check Verification Token action
1. Connect your Twilio account
2. Select a Service SID
3. Configure To
4. Configure Code
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Request Created on Jira Service Desk

Description:Emit new event when a customer request is created. [See the documentation](https://developer.atlassian.com/cloud/jira/service-desk/rest/#api-rest-servicedeskapi-request-get)

Version:0.0.1

Key:jira_service_desk-new-request-created

View on GitHub

Jira Service Desk Overview#

The Jira Service Desk API allows you to interact programmatically with your support ticket system, enabling the creation, updating, and management of tickets, customers, and service desk configurations. With Pipedream's integration, you can automate workflows by connecting Jira Service Desk to hundreds of other apps, listen to webhooks for real-time triggers, and execute custom logic.

Trigger Code#

import common from "../common.mjs";

export default {
  ...common,
  key: "jira_service_desk-new-request-created",
  name: "New Request Created",
  description:
    "Emit new event when a customer request is created. [See the documentation](https://developer.atlassian.com/cloud/jira/service-desk/rest/#api-rest-servicedeskapi-request-get)",
  version: "0.0.1",
  type: "source",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getRequestDate(req) {
      return req.createdDate.epochMillis;
    },
    getSummary() {
      return "New Request";
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Jira Service Desk	`jiraServiceDesk`	`app`	This component uses the Jira Service Desk app.
Cloud ID	`cloudId`	`string`	Select a value from the drop down menu.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
	`timer`	`$.interface.timer`

Trigger Authentication#

Jira Service Desk uses OAuth authentication. When you connect your Jira Service Desk account, Pipedream will open a popup window where you can sign into Jira Service Desk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Jira Service Desk API.

Pipedream requests the following authorization scopes when you connect your account:

read:servicedesk-requestmanage:servicedesk-customerwrite:servicedesk-requestread:jira:userread:jira-workread:organization:jira-service-managementread:meoffline_access

About Jira Service Desk#

Work with Jira Service Desk-specific entities, such as requests.

Action#

Check Verification Token on Twilio

Description:Check if user-provided token is correct. [See the documentation](https://www.twilio.com/docs/verify/api)

Version:0.0.2

Key:twilio-check-verification-token

View on GitHub

Twilio Overview#

Twilio's API on Pipedream opens up a multitude of communication capabilities, allowing you to build robust, scalable, and automated workflows. With Twilio, you can send and receive SMS and MMS messages, make voice calls, and perform other communication functions programmatically. Leveraging Pipedream's seamless integration, you can connect these communications features with hundreds of other services to automate notifications, streamline customer interactions, and enhance operational efficiency.

Action Code#

import app from "../../twilio.app.mjs";
import { ConfigurationError } from "@pipedream/platform";

export default {
  key: "twilio-check-verification-token",
  name: "Check Verification Token",
  description: "Check if user-provided token is correct. [See the documentation](https://www.twilio.com/docs/verify/api)",
  type: "action",
  version: "0.0.2",
  props: {
    app,
    serviceSid: {
      propDefinition: [
        app,
        "serviceSid",
      ],
    },
    to: {
      propDefinition: [
        app,
        "to",
      ],
    },
    code: {
      type: "string",
      label: "Code",
      description: "The code to check",
    },
  },
  async run({ $ }) {
    try {
      const res = await this.app.checkVerificationToken(
        this.serviceSid,
        this.to,
        this.code,
      );
      $.export("$summary", `Verification code is ${res.valid
        ? ""
        : "not"} valid`);
      return res;
    } catch (e) {
      if (e.status === 404) {
        throw new ConfigurationError("Verification ID not found. Twilio deletes the verification SID once it's expired (10 minutes), approved, or the max attempts to check a code have been reached.");
      }
      throw new ConfigurationError(JSON.stringify(e));
    }
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Twilio	`app`	`app`	This component uses the Twilio app.
Service SID	`serviceSid`	`string`	Select a value from the drop down menu.
To	`to`	`string`	The destination phone number in E.164 format. Format with a `+` and country code (e.g., `+16175551212`).
Code	`code`	`string`	The code to check

Action Authentication#

Twilio uses API keys for authentication. When you connect your Twilio account, Pipedream securely stores the keys so you can easily authenticate to Twilio APIs in both code and no-code steps.

To connect your Twilio account to Pipedream,

API Key and API Key SID

First, create an API key in Twilio.

There are three types of keys: Main, Standard, and Restricted. You'll need a Main key to interact with certain API endpoints, like /Accounts.
If you don't need to interact with those endpoints, you can use a Standard or Restricted key.

After creating your key, you'll see fields for Sid and Secret. Enter those in the fields below.

Account SID and Auth Token

Visit your Twilio Dashboard. You'll see your Account SID and Auth Token under Account info.

About Twilio#

Twilio is a cloud communications platform for building SMS, Voice & Messaging applications on an API built for global scale.

More Ways to Connect Twilio + Jira Service Desk#

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