What do you want to automate with Twilio?
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Overview#
Twilio's API on Pipedream opens up a multitude of communication capabilities, allowing you to build robust, scalable, and automated workflows. With Twilio, you can send and receive SMS and MMS messages, make voice calls, and perform other communication functions programmatically. Leveraging Pipedream's seamless integration, you can connect these communications features with hundreds of other services to automate notifications, streamline customer interactions, and enhance operational efficiency.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
twilio: {
type: "app",
app: "twilio",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.twilio.com/2010-04-01/Accounts.json`,
auth: {
username: `${this.twilio.$auth.AccountSid}`,
password: `${this.twilio.$auth.AuthToken}`,
},
})
},
})
Example Use Cases#
SMS Alert System for eCommerce Order Updates: Connect Twilio with Shopify to send SMS updates to customers when their order status changes. Apply conditions to trigger messages for order confirmation, shipment tracking, and delivery notifications, adding a personal touch to the online shopping experience.
Automated Customer Support Ticketing: Use Twilio with Zendesk to create a support ticket when a customer sends a text message to your Twilio number. This workflow automates the ticket generation process, ensuring that customer issues are promptly recorded and queued for support staff attention without manual entry.
Two-Factor Authentication (2FA) for App Security: Integrate Twilio with your custom app's authentication system to send a one-time passcode via SMS for 2FA. Enhance security by incorporating an extra verification step, making it tougher for unauthorized users to gain access to sensitive information or accounts.
Popular Twilio Triggers#
Emit new event every time an SMS is sent to the phone number set. Configures a webhook in Twilio, tied to an incoming phone number.
Emit new event each time a call to the phone number is completed. Configures a webhook in Twilio, tied to a phone number.
Popular Twilio Actions#
Make a phone call passing text, a URL, or an application that Twilio will use to handle the call. See the documentation
Check if user-provided token is correct. See the documentation
Create a verification service for sending SMS verifications. See the documentation
Authentication#
Name Slug: twilioTwilio uses API keys for authentication. When you connect your Twilio account, Pipedream securely stores the keys so you can easily authenticate to Twilio APIs in both code and no-code steps.
To connect your Twilio account to Pipedream,
API Key and API Key SID
First, create an API key in Twilio
- There are three types of keys: Main, Standard, and Restricted. You'll need a Main key to interact with certain API endpoints, like
/Accounts. - If you don't need to interact with those endpoints, you can use a Standard or Restricted key.
After creating your key, you'll see fields for Sid and Secret. Enter those in the fields below.
Account SID and Auth Token
Visit your Twilio Dashboard. You'll see your Account SID and Auth Token under Account info.
Community Posts#
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