Send Chat Message with Microsoft Teams API on New Conversations from Intercom API

Pipedream makes it easy to connect APIs for Microsoft Teams, Intercom and 2,400+ other apps remarkably fast.

Trigger workflow on

New Conversations from the Intercom API

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Send Chat Message with the Microsoft Teams API

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Getting Started#

This integration creates a workflow with a Intercom trigger and Microsoft Teams action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Conversations trigger
1. Connect your Intercom account
2. Configure Polling Interval
Configure the Send Chat Message action
1. Connect your Microsoft Teams account
2. Select a Chat
3. Configure Message
4. Optional- Select a Content Type
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Conversations on Intercom

Description:Emit new event each time a new conversation is added.

Version:0.0.6

Key:intercom-new-conversation

View on GitHub

Intercom Overview#

The Intercom API offers rich capabilities for enhancing customer communication and support workflows. By leveraging this API on Pipedream, you can automate tasks, sync customer data across platforms, and create personalized interactions. Whether you are managing user segments, sending targeted messages, or updating customer profiles, the Intercom API's robust set of endpoints allows for intricate and useful automations within your business processes.

Trigger Code#

import common from "../common/common.mjs";

export default {
  ...common,
  key: "intercom-new-conversation",
  name: "New Conversations",
  description: "Emit new event each time a new conversation is added.",
  version: "0.0.6",
  type: "source",
  dedupe: "unique",
  methods: {
    ...common.methods,
    generateMeta({
      id, source, created_at: createdAt,
    }) {
      return {
        id,
        summary: source.body,
        ts: createdAt,
      };
    },
  },
  async run() {
    let lastConversationCreatedAt = this._getLastUpdate();
    const data = {
      query: {
        field: "created_at",
        operator: ">",
        value: lastConversationCreatedAt,
      },
    };

    const results = await this.intercom.searchConversations(data);
    for (const conversation of results) {
      if (conversation.created_at > lastConversationCreatedAt)
        lastConversationCreatedAt = conversation.created_at;
      const meta = this.generateMeta(conversation);
      this.$emit(conversation, meta);
    }

    this._setLastUpdate(lastConversationCreatedAt);
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Intercom	`intercom`	`app`	This component uses the Intercom app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
Polling Interval	`timer`	`$.interface.timer`	Pipedream will poll the API on this schedule

Trigger Authentication#

Intercom uses OAuth authentication. When you connect your Intercom account, Pipedream will open a popup window where you can sign into Intercom and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Intercom API.

Pipedream requests the following authorization scopes when you connect your account:

About Intercom#

Intercom is the only solution that combines an AI chatbot, help desk, and proactive support—so you can keep costs low, support teams happy, and customers satisfied.

Action#

Send Chat Message on Microsoft Teams

Description:Send a message to a team's chat. [See the docs here](https://docs.microsoft.com/en-us/graph/api/chat-post-messages?view=graph-rest-1.0&tabs=http)

Version:0.0.6

Key:microsoft_teams-send-chat-message

View on GitHub

Microsoft Teams Overview#

The Microsoft Teams API on Pipedream allows you to automate tasks, streamline communication, and integrate with other services to enhance the functionality of Teams as a collaboration hub. With this API, you can send messages to channels, orchestrate complex workflows based on Teams events, and manage Teams' settings programmatically.

Action Code#

import microsoftTeams from "../../microsoft_teams.app.mjs";

export default {
  key: "microsoft_teams-send-chat-message",
  name: "Send Chat Message",
  description: "Send a message to a team&#39;s chat. [See the docs here](https://docs.microsoft.com/en-us/graph/api/chat-post-messages?view=graph-rest-1.0&tabs=http)",
  type: "action",
  version: "0.0.6",
  props: {
    microsoftTeams,
    chatId: {
      propDefinition: [
        microsoftTeams,
        "chat",
      ],
    },
    message: {
      propDefinition: [
        microsoftTeams,
        "message",
      ],
    },
    contentType: {
      propDefinition: [
        microsoftTeams,
        "contentType",
      ],
    },
  },
  async run({ $ }) {
    const {
      chatId,
      message,
      contentType,
    } = this;

    const response =
      await this.microsoftTeams.sendChatMessage({
        chatId,
        content: {
          body: {
            content: message,
            contentType,
          },
        },
      });

    $.export("$summary", `Successfully sent message to chat ${chatId}`);

    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Microsoft Teams	`microsoftTeams`	`app`	This component uses the Microsoft Teams app.
Chat	`chatId`	`string`	Select a value from the drop down menu.
Message	`message`	`string`	Message to be sent
Content Type	`contentType`	`string`	Select a value from the drop down menu:`texthtml`

Action Authentication#

Microsoft Teams uses OAuth authentication. When you connect your Microsoft Teams account, Pipedream will open a popup window where you can sign into Microsoft Teams and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Microsoft Teams API.

Pipedream requests the following authorization scopes when you connect your account:

User.Reademailoffline_accessopenidprofileChat.ReadChat.ReadWriteChatMessage.SendChannel.ReadBasic.AllChannelMessage.Read.AllChannelMessage.SendTeam.ReadBasic.AllSchedule.Read.All

Send Chat Message with Microsoft Teams API on New Conversations from Intercom API

Pipedream makes it easy to connect APIs for Microsoft Teams, Intercom and 2,400+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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