Update Ticket with Teamwork Desk API on Daily schedule from Schedule API

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Trigger workflow on

Daily schedule from the Schedule API

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Update Ticket with the Teamwork Desk API

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Getting Started#

This integration creates a workflow with a Schedule trigger and Teamwork Desk action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the Daily schedule trigger
1. Connect your Schedule account
2. Configure Cron Schedule
Configure the Update Ticket action
1. Connect your Teamwork Desk account
2. Select a Ticket Id
3. Optional- Configure BCC
4. Optional- Configure CC
5. Select a Customer
6. Select a Inbox ID
7. Configure Message
8. Configure Notify Customer
9. Select a Priority Id
10. Select a Source Id
11. Select a Status Id
12. Configure Subject
13. Optional- Select one or more Tags
14. Select a Type Id
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

Daily schedule on Schedule

Description:Trigger your workflow every day.

Version:0.0.1

Key:schedule-daily

View on GitHub

Schedule Overview#

The Schedule app in Pipedream is a powerful tool that allows you to trigger workflows at regular intervals, ranging from every minute to once a year. This enables the automation of repetitive tasks and the scheduling of actions to occur without manual intervention. By leveraging this API, you can execute code, run integrations, and process data on a reliable schedule, all within Pipedream's serverless environment.

Trigger Code#

import schedule from "../../schedule.app.mjs";

export default {
  name: "Daily schedule",
  version: "0.0.1",
  key: "schedule-daily",
  type: "source",
  description: "Trigger your workflow every day.",
  props: {
    schedule,
    cron: {
      propDefinition: [
        schedule,
        "cron",
      ],
      default: {
        cron: "0 11 * * *",
      },
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Schedule	`schedule`	`app`	This component uses the Schedule app.
Cron Schedule	`cron`	`$.interface.timer`	Enter a cron expression

Trigger Authentication#

The Schedule API does not require authentication.

About Schedule#

Trigger workflows on an interval or cron schedule.

Action#

Update Ticket on Teamwork Desk

Description:Update a specific ticket [See the documentation](https://apidocs.teamwork.com/docs/desk/4de711efd2f09-update-multiple-tickets)

Version:0.0.1

Key:teamwork_desk-update-ticket

View on GitHub

Teamwork Desk Overview#

The Teamwork Desk API provides the means to programmatically access and manipulate customer support ticket data. By integrating it with Pipedream, you can automate ticketing workflows, streamline customer interactions, and connect support data with other business tools. Whether syncing tickets to a CRM, setting up custom alerts, or generating reports, the API's capabilities allow for a variety of automations to enhance support operations.

Action Code#

import teamworkDesk from "../../teamwork_desk.app.mjs";

export default {
  key: "teamwork_desk-update-ticket",
  name: "Update Ticket",
  version: "0.0.1",
  description: "Update a specific ticket [See the documentation](https://apidocs.teamwork.com/docs/desk/4de711efd2f09-update-multiple-tickets)",
  type: "action",
  props: {
    teamworkDesk,
    ticketId: {
      propDefinition: [
        teamworkDesk,
        "ticketId",
      ],
    },
    bcc: {
      propDefinition: [
        teamworkDesk,
        "bcc",
      ],
      optional: true,
    },
    cc: {
      propDefinition: [
        teamworkDesk,
        "cc",
      ],
      optional: true,
    },
    customerId: {
      propDefinition: [
        teamworkDesk,
        "customerId",
      ],
      withLabel: true,
    },
    inboxId: {
      propDefinition: [
        teamworkDesk,
        "inboxId",
      ],
    },
    message: {
      propDefinition: [
        teamworkDesk,
        "message",
      ],
    },
    notifyCustomer: {
      propDefinition: [
        teamworkDesk,
        "notifyCustomer",
      ],
    },
    priorityId: {
      propDefinition: [
        teamworkDesk,
        "priorityId",
      ],
    },
    sourceId: {
      propDefinition: [
        teamworkDesk,
        "sourceId",
      ],
    },
    statusId: {
      propDefinition: [
        teamworkDesk,
        "statusId",
      ],
    },
    subject: {
      propDefinition: [
        teamworkDesk,
        "subject",
      ],
    },
    tagIds: {
      propDefinition: [
        teamworkDesk,
        "tagIds",
      ],
      optional: true,
    },
    typeId: {
      propDefinition: [
        teamworkDesk,
        "typeId",
      ],
    },
  },
  async run({ $ }) {
    const {
      teamworkDesk,
      ticketId,
      customerId,
      inboxId,
      priorityId,
      sourceId,
      statusId,
      tagIds,
      typeId,
      ...data
    } = this;

    const response = await teamworkDesk.updateTicket({
      $,
      ticketId,
      data: {
        ticket: {
          ...data,
          customer: {
            email: customerId.label,
            id: customerId.value,
          },
          inbox: {
            id: inboxId,
          },
          priority: {
            id: priorityId,
          },
          source: {
            id: sourceId,
          },
          status: {
            id: statusId,
          },
          tags: tagIds && tagIds.map((tag) => ({
            id: tag,
          })),
          type: {
            id: typeId,
          },
        },
      },
    });

    $.export("$summary", `The ticket with Id: ${ticketId} was successfully updated!`);
    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Teamwork Desk	`teamworkDesk`	`app`	This component uses the Teamwork Desk app.
Ticket Id	`ticketId`	`string`	Select a value from the drop down menu.
BCC	`bcc`	`string[]`	List of BCC for the initial message.
CC	`cc`	`string[]`	List of CC for the initial message.
Customer	`customerId`	`string`	Select a value from the drop down menu.
Inbox ID	`inboxId`	`string`	Select a value from the drop down menu.
Message	`message`	`string`	The ticket's initial message.
Notify Customer	`notifyCustomer`	`boolean`	Whether to notify the customer when an agent creates a ticket on behalf of the customer.
Priority Id	`priorityId`	`string`	Select a value from the drop down menu.
Source Id	`sourceId`	`string`	Select a value from the drop down menu.
Status Id	`statusId`	`string`	Select a value from the drop down menu.
Subject	`subject`	`string`	The ticket's subject.
Tags	`tagIds`	`string[]`	Select a value from the drop down menu.
Type Id	`typeId`	`string`	Select a value from the drop down menu.

Action Authentication#

Teamwork Desk uses OAuth authentication. When you connect your Teamwork Desk account, Pipedream will open a popup window where you can sign into Teamwork Desk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Teamwork Desk API.

Pipedream requests the following authorization scopes when you connect your account:

Update Ticket with Teamwork Desk API on Daily schedule from Schedule API

Pipedream makes it easy to connect APIs for Teamwork Desk, Schedule and 2,400+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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