Update a Ticket with Freshdesk API on New Document Created (Instant) from Google Docs API

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New Document Created (Instant) from the Google Docs API

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Update a Ticket with the Freshdesk API

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Getting Started#

This integration creates a workflow with a Google Docs trigger and Freshdesk action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Document Created (Instant) trigger
1. Connect your Google Docs account
2. Configure Push notification renewal schedule
3. Optional- Select one or more Folder
Configure the Update a Ticket action
1. Connect your Freshdesk account
2. Select a Ticket ID
3. Optional- Select a Status
4. Optional- Select a Priority
5. Optional- Configure Subject
6. Optional- Configure Description
7. Select a Group
8. Select a Agent
9. Optional- Configure Requester Email (replaces requester)
10. Optional- Configure Requester Phone (replaces requester)
11. Optional- Configure Requester Name (required with phone if no email)
12. Optional- Select a Type
13. Optional- Configure Custom Fields
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Document Created (Instant) on Google Docs

Description:Emit new event when a new document is created in Google Docs. [See the documentation](https://developers.google.com/drive/api/reference/rest/v3/changes/watch)

Version:0.0.5

Key:google_docs-new-document-created

View on GitHub

Google Docs Overview#

The Google Docs API allows you to create, read, and update Google Docs programmatically, enabling a wide range of automations and integrations with other apps and services. With Pipedream, you can harness this API to craft custom serverless workflows that trigger on various events, like form submissions, emails, or scheduled times, and perform actions like updating a document, extracting content, or even generating templated reports.

Trigger Code#

import common from "../common/base.mjs";

export default {
  ...common,
  key: "google_docs-new-document-created",
  name: "New Document Created (Instant)",
  description: "Emit new event when a new document is created in Google Docs. [See the documentation](https://developers.google.com/drive/api/reference/rest/v3/changes/watch)",
  version: "0.0.5",
  type: "source",
  dedupe: "unique",
  methods: {
    ...common.methods,
    generateMeta(doc) {
      return {
        id: doc.documentId,
        summary: `New Document: ${doc.documentId}`,
        ts: Date.now(),
      };
    },
    async processChanges() {
      const lastFileCreatedTime = this._getLastFileCreatedTime();
      const timeString = new Date(lastFileCreatedTime).toISOString();

      const args = this.getListFilesOpts({
        q: `mimeType != "application/vnd.google-apps.folder" and createdTime > "${timeString}" and trashed = false`,
        orderBy: "createdTime desc",
        fields: "*",
      });

      const { files } = await this.googleDrive.listFilesInPage(null, args);
      if (!files?.length) {
        return;
      }
      await this.emitFiles(files);
      this._setLastFileCreatedTime(Date.parse(files[0].createdTime));
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Google Docs	`googleDrive`	`app`	This component uses the Google Docs app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Folder	`folders`	`string[]`	Select a value from the drop down menu.

Trigger Authentication#

Google Docs uses OAuth authentication. When you connect your Google Docs account, Pipedream will open a popup window where you can sign into Google Docs and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Google Docs API.

Pipedream requests the following authorization scopes when you connect your account:

https://www.googleapis.com/auth/drive

About Google Docs#

Use Google Docs to create, edit and collaborate on online documents.

Action#

Update a Ticket on Freshdesk

Description:Update status, priority, subject, description, agent, group, etc. [See the documentation](https://developers.freshdesk.com/api/#update_ticket).

Version:0.0.5

Key:freshdesk-update-ticket

View on GitHub

Freshdesk Overview#

The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.

Action Code#

import freshdesk from "../../freshdesk.app.mjs";
import { removeNullEntries } from "../../common/utils.mjs";

export default {
  key: "freshdesk-update-ticket",
  name: "Update a Ticket",
  description: "Update status, priority, subject, description, agent, group, etc.  [See the documentation](https://developers.freshdesk.com/api/#update_ticket).",
  version: "0.0.5",
  annotations: {
    destructiveHint: true,
    openWorldHint: true,
    readOnlyHint: false,
  },
  type: "action",
  props: {
    freshdesk,
    ticketId: {
      propDefinition: [
        freshdesk,
        "ticketId",
      ],
    },
    status: {
      propDefinition: [
        freshdesk,
        "ticketStatus",
      ],
      optional: true,
    },
    priority: {
      propDefinition: [
        freshdesk,
        "ticketPriority",
      ],
      optional: true,
    },
    subject: {
      type: "string",
      label: "Subject",
      description: "Ticket subject",
      optional: true,
    },
    description: {
      type: "string",
      label: "Description",
      description: "Detailed ticket description (HTML allowed)",
      optional: true,
    },
    group_id: {
      propDefinition: [
        freshdesk,
        "groupId",
      ],
    },
    responder_id: {
      propDefinition: [
        freshdesk,
        "agentId",
      ],
    },
    email: {
      type: "string",
      label: "Requester Email (replaces requester)",
      description: "Updates the requester. If no contact with this email exists, a new one will be created and assigned to the ticket.",
      optional: true,
    },
    phone: {
      type: "string",
      label: "Requester Phone (replaces requester)",
      description: "If no contact with this phone number exists, a new one will be created. If used without email, 'name' is required.",
      optional: true,
    },
    name: {
      type: "string",
      label: "Requester Name (required with phone if no email)",
      description: "Used when creating a contact with phone but no email.",
      optional: true,
    },
    type: {
      type: "string",
      label: "Type",
      description: "Type of ticket (must match one of the allowed values)",
      optional: true,
      options: [
        "Question",
        "Incident",
        "Problem",
        "Feature Request",
        "Refund",
      ],
    },
    custom_fields: {
      type: "object",
      label: "Custom Fields",
      description: "Custom fields as key-value pairs (make sure types match your config)",
      optional: true,
    },
  },
  async run({ $ }) {
    const {
      freshdesk,
      ticketId,
      ...fields
    } = this;

    const data = removeNullEntries(fields);

    const ticketName = await freshdesk.getTicketName(ticketId) || "Unknown Ticket";

    if (!Object.keys(data).length) {
      throw new Error("Please provide at least one field to update.");
    }

    if (data.custom_fields) freshdesk.parseIfJSONString(data.custom_fields);

    const response = await freshdesk._makeRequest({
      $,
      method: "PUT",
      url: `/tickets/${ticketId}`,
      data,
    });

    $.export("$summary", `Ticket "${ticketName}" (ID: ${this.ticketId}) updated successfully`);
    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Freshdesk	`freshdesk`	`app`	This component uses the Freshdesk app.
Ticket ID	`ticketId`	`integer`	Select a value from the drop down menu.
Status	`status`	`integer`	Select a value from the drop down menu.
Priority	`priority`	`integer`	Select a value from the drop down menu.
Subject	`subject`	`string`	Ticket subject
Description	`description`	`string`	Detailed ticket description (HTML allowed)
Group	`group_id`	`integer`	Select a value from the drop down menu.
Agent	`responder_id`	`integer`	Select a value from the drop down menu.
Requester Email (replaces requester)	`email`	`string`	Updates the requester. If no contact with this email exists, a new one will be created and assigned to the ticket.
Requester Phone (replaces requester)	`phone`	`string`	If no contact with this phone number exists, a new one will be created. If used without email, 'name' is required.
Requester Name (required with phone if no email)	`name`	`string`	Used when creating a contact with phone but no email.
Type	`type`	`string`	Select a value from the drop down menu:`QuestionIncidentProblemFeature RequestRefund`
Custom Fields	`custom_fields`	`object`	Custom fields as key-value pairs (make sure types match your config)

Update a Ticket with Freshdesk API on New Document Created (Instant) from Google Docs API

Pipedream makes it easy to connect APIs for Freshdesk, Google Docs and 2,900+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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