Start Flow with TextIt API on New Agent Reply from SupportBee API

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Trigger workflow on

New Agent Reply from the SupportBee API

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Start Flow with the TextIt API

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Getting Started#

This integration creates a workflow with a SupportBee trigger and TextIt action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Agent Reply trigger
1. Connect your SupportBee account
2. Configure timer
Configure the Start Flow action
1. Connect your TextIt account
2. Select a Flow UUID
3. Select a Contact UUID
4. Select a Group UUID
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Agent Reply on SupportBee

Description:Emit new event on each new agent reply a ticket.

Version:0.0.2

Key:supportbee-new-agent-reply

View on GitHub

SupportBee Overview#

SupportBee's API hooks into its customer support ticketing system, allowing for programmatic ticket management, reporting, and collaboration. With Pipedream, you can leverage this API to automate responses, escalate issues based on keywords, or sync with other tools to streamline your support workflow.

Trigger Code#

import common from "../common/common.mjs";

export default {
  ...common,
  name: "New Agent Reply",
  version: "0.0.2",
  key: "supportbee-new-agent-reply",
  description: "Emit new event on each new agent reply a ticket.",
  type: "source",
  dedupe: "unique",
  methods: {
    ...common.methods,
    emitEvent(data) {
      if (!data.agent_replies_count) return;

      this.$emit(data, {
        id: `${data.id}-${data.agent_replies_count}`,
        summary: `New agent reply on ticket id ${data.id}`,
        ts: Date.parse(data.created_at),
      });
    },
    getResources(args = {}) {
      return this.supportbee.getTickets({
        params: {
          replies: true,
          ...args.params,
        },
      });
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
SupportBee	`supportbee`	`app`	This component uses the SupportBee app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
	`timer`	`$.interface.timer`

Trigger Authentication#

SupportBee uses API keys for authentication. When you connect your SupportBee account, Pipedream securely stores the keys so you can easily authenticate to SupportBee APIs in both code and no-code steps.

To retrieve your API token, sign in to your SupportBee account and navigate to Profile > API Token.
Your domain is 1234 if your SupportBeeURL is https://1234.supportbee.com/

About SupportBee#

SupportBee is the easiest way to manage your customer support emails. It is a web-based email support tool that helps (small) businesses organize their customer support emails efficiently

Action#

Start Flow on TextIt

Description:Starts a flow. [See docs here](https://textit.in/api/v2/flow_starts)

Version:0.0.1

Key:textit-start-flow

View on GitHub

TextIt Overview#

TextIt is an API that specializes in automating SMS, voice, and social messaging workflows. By leveraging Pipedream's integration capabilities, the TextIt API can be used to create powerful communication automations that respond in real-time to incoming messages, dispatch notifications, and interact with users. With Pipedream, these automations can be connected to a plethora of services to enhance CRM systems, facilitate survey collection, or streamline event-driven notifications.

Action Code#

import textit from "../../textit.app.mjs";

export default {
  name: "Start Flow",
  version: "0.0.1",
  key: "textit-start-flow",
  description: "Starts a flow. [See docs here](https://textit.in/api/v2/flow_starts)",
  type: "action",
  props: {
    textit,
    flowUuid: {
      propDefinition: [
        textit,
        "flowUuid",
      ],
    },
    contactUuid: {
      propDefinition: [
        textit,
        "contactUuid",
      ],
    },
    groupUuid: {
      propDefinition: [
        textit,
        "groupUuid",
      ],
    },
  },
  async run({ $ }) {
    const response = await this.textit.startFlow({
      $,
      data: {
        flow: this.flowUuid,
        contacts: [
          this.contactUuid,
        ],
        groups: [
          this.groupUuid,
        ],
      },
    });

    if (response) {
      $.export("$summary", `Successfully started flow with uuid ${this.flowUuid}`);
    }

    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
TextIt	`textit`	`app`	This component uses the TextIt app.
Flow UUID	`flowUuid`	`string`	Select a value from the drop down menu.
Contact UUID	`contactUuid`	`string`	Select a value from the drop down menu.
Group UUID	`groupUuid`	`string`	Select a value from the drop down menu.