← Nicereply + Slack integrations

Send Message to a Public Channel with Slack API on New CES Rating from Nicereply API

Pipedream makes it easy to connect APIs for Slack, Nicereply and 2,000+ other apps remarkably fast.

Trigger workflow on
New CES Rating from the Nicereply API
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Send Message to a Public Channel with the Slack API
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Getting Started

This integration creates a workflow with a Nicereply trigger and Slack action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

  1. Select this integration
  2. Configure the New CES Rating trigger
    1. Connect your Nicereply account
    2. Configure timer
  3. Configure the Send Message to a Public Channel action
    1. Connect your Slack account
    2. Select a Channel ID
    3. Configure Text
    4. Optional- Configure Send text as Slack mrkdwn
    5. Optional- Configure Send as User
    6. Optional- Configure Bot Username
    7. Optional- Select a Icon (emoji)
    8. Optional- Configure Icon (image URL)
    9. Optional- Configure Schedule message
    10. Optional- Configure Include link to workflow
    11. Optional- Configure Metadata Event Type
    12. Optional- Configure Metadata Event Payload
    13. Optional- Configure Unfurl Links
    14. Optional- Configure Unfurl Media
  4. Deploy the workflow
  5. Send a test event to validate your setup
  6. Turn on the trigger

Details

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger

Description:Emit new event on each new CES rating.
Version:0.0.2
Key:nicereply-new-ces-rating

Nicereply Overview

The Nicereply API enables the integration of customer satisfaction data into various business workflows. With its API, you can automate the collection of customer feedback, analyze customer sentiment, track agent performance, and generate actionable insights. Leveraging Pipedream’s capabilities, you can create powerful automations that respond to Nicereply events, synchronize data across platforms, and trigger actions in other applications, enriching CRM data or streamlining support workflows.

Trigger Code

import common from "../common/common.mjs";

export default {
  ...common,
  name: "New CES Rating",
  version: "0.0.2",
  key: "nicereply-new-ces-rating",
  description: "Emit new event on each new CES rating.",
  type: "source",
  dedupe: "unique",
  methods: {
    ...common.methods,
    emitEvent(data) {
      this.$emit(data, {
        id: data.id,
        summary: `New CES rating with id ${data.id}`,
        ts: Date.parse(data.created_at),
      });
    },
    getRatings() {
      return this.nicereply.getCESRatings;
    },
  },
};

Trigger Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.
LabelPropTypeDescription
NicereplynicereplyappThis component uses the Nicereply app.
N/Adb$.service.dbThis component uses $.service.db to maintain state between executions.
timer$.interface.timer

Trigger Authentication

Nicereply uses API keys for authentication. When you connect your Nicereply account, Pipedream securely stores the keys so you can easily authenticate to Nicereply APIs in both code and no-code steps.

To get your private API key go to your Nicereply account > Settings > API > and copy the private key.

About Nicereply

Nicereply helps our customers tell us whether they’re getting what they need. This creates opportunities to respond to specific feedback in the short-term while developing longer-term solutions in our approach.

Action

Description:Send a message to a public channel and customize the name and avatar of the bot that posts the message. See [postMessage](https://api.slack.com/methods/chat.postMessage) or [scheduleMessage](https://api.slack.com/methods/chat.scheduleMessage) docs here
Version:0.2.19
Key:slack-send-message-public-channel

Slack Overview

The Pipedream Slack app enables you to build event-driven workflows that interact with the Slack API. Once you authorize the Pipedream app's access to your workspace, you can use Pipedream workflows to perform common Slack actions or write your own code against the Slack API.

The Pipedream Slack app is not a typical app. You don't interact with it directly as a bot, and it doesn't add custom functionality to your workspace out of the box. It makes it easier to automate anything you'd typically use the Slack API for, using Pipedream workflows.

  • Automate posting updates to your team channels
  • Create a bot to answer common questions
  • Integrate with your existing tools and services
  • And much more!

Action Code

import constants from "../../common/constants.mjs";
import common from "../common/send-message.mjs";

export default {
  ...common,
  key: "slack-send-message-public-channel",
  name: "Send Message to a Public Channel",
  description: "Send a message to a public channel and customize the name and avatar of the bot that posts the message. See [postMessage](https://api.slack.com/methods/chat.postMessage) or [scheduleMessage](https://api.slack.com/methods/chat.scheduleMessage) docs here",
  version: "0.2.19",
  type: "action",
  props: {
    slack: common.props.slack,
    conversation: {
      propDefinition: [
        common.props.slack,
        "channelId",
        () => ({
          types: [
            constants.CHANNEL_TYPE.PUBLIC,
          ],
        }),
      ],
    },
    text: {
      propDefinition: [
        common.props.slack,
        "text",
      ],
    },
    mrkdwn: {
      propDefinition: [
        common.props.slack,
        "mrkdwn",
      ],
    },
    ...common.props,
  },
};

Action Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

LabelPropTypeDescription
SlackslackappThis component uses the Slack app.
Channel IDconversationstringSelect a value from the drop down menu.
Texttextstring

Text of the message to send (see Slack's formatting docs). This field is usually necessary, unless you're providing only attachments instead.

Send text as Slack mrkdwnmrkdwnboolean

TRUE by default. Pass FALSE to disable Slack markup parsing. See docs here

Send as Useras_userboolean

Optionally pass TRUE to post the message as the authed user, instead of as a bot. Defaults to FALSE.

Bot Usernameusernamestring

Optionally customize your bot's user name (default is Pipedream). Must be used in conjunction with as_user set to false, otherwise ignored.

Icon (emoji)icon_emojistringSelect a value from the drop down menu.
Icon (image URL)icon_urlstring

Optionally provide an image URL to use as the icon for this message. Must be used in conjunction with as_user set to false, otherwise ignored.

Schedule messagepost_atinteger

Messages can only be scheduled up to 120 days in advance, and cannot be scheduled for the past. The datetime format should be a unix timestamp (e.g., 1650507616, see here for help with this format).

Include link to workflowinclude_sent_via_pipedream_flagboolean

Defaults to true, includes a link to the workflow at the end of your Slack message.

Metadata Event Typemetadata_event_typestring

The name of the metadata event

Metadata Event Payloadmetadata_event_payloadstring

The payload of the metadata event. Must be a JSON string e.g. {"key": "value"}

Unfurl Linksunfurl_linksboolean

TRUE by default. Pass FALSE to disable unfurling of links.

Unfurl Mediaunfurl_mediaboolean

TRUE by default. Pass FALSE to disable unfurling of media content.

Action Authentication

Slack uses OAuth authentication. When you connect your Slack account, Pipedream will open a popup window where you can sign into Slack and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Slack API.

Pipedream requests the following authorization scopes when you connect your account:

bookmarks:writecalls:readcalls:writechannels:historychannels:readchannels:writednd:readdnd:writeemoji:readfiles:readgroups:historygroups:readgroups:writeim:historyim:readim:writelinks:readlinks:writempim:historympim:readmpim:writepins:readpins:writereactions:readreactions:writereminders:readreminders:writeremote_files:readremote_files:sharestars:readstars:writeteam:readusergroups:readusergroups:writeusers:readusers:read.emailusers:writechat:write:botchat:write:usercommandsfiles:write:userusers.profile:writeusers.profile:readsearch:read

About Slack

Slack is a channel-based messaging platform. With Slack, people can work together more effectively, connect all their software tools and services, and find the information they need to do their best work — all within a secure, enterprise-grade environment.

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