Nicereply
Nicereply helps our customers tell us whether they’re getting what they need. This creates opportunities to respond to specific feedback in the short-term while developing longer-term solutions in our approach.
Go to siteNicereply API Integrations
Build and run workflows using the Nicereply API. Use 1000s of source-available triggers and actions across 2,000+ apps. Or write custom code to integrate any app or API in seconds.
Overview#
The Nicereply API enables the integration of customer satisfaction data into various business workflows. With its API, you can automate the collection of customer feedback, analyze customer sentiment, track agent performance, and generate actionable insights. Leveraging Pipedream’s capabilities, you can create powerful automations that respond to Nicereply events, synchronize data across platforms, and trigger actions in other applications, enriching CRM data or streamlining support workflows.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
nicereply: {
type: "app",
app: "nicereply",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.nicereply.com/v1/users`,
headers: {
"Accept": `application/json`,
},
auth: {
username: ``,
password: `${this.nicereply.$auth.private_key}`,
},
})
},
})
Choose an API to Connect with Nicereply API#
1-24of2,000+apps by most popular
Example Use Cases#
Customer Feedback to Slack Alerts: - Trigger a Slack notification when a new rating is received in Nicereply. This allows teams to respond promptly to customer feedback, particularly negative ratings, and take immediate action to resolve any issues.
Sync Ratings with CRM: - Ingest customer satisfaction ratings into a CRM like Salesforce or HubSpot. Use this data to enrich customer profiles, allowing sales or support teams to tailor their interactions based on customer sentiment.
Automated Follow-Up Emails: - Set up an automated workflow that sends a follow-up email through an email platform like SendGrid when a customer leaves a rating below a certain threshold. This can help address customer concerns quickly and improve overall satisfaction.
Popular Nicereply Integrations#
Authentication#
Nicereply uses API keys for authentication. When you connect your Nicereply account, Pipedream securely stores the keys so you can easily authenticate to Nicereply APIs in both code and no-code steps.
To get your private API key go to your Nicereply account > Settings > API > and copy the private key.