Get Form Submissions with Jotform API on New Comment from SupportBee API

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Trigger workflow on

New Comment from the SupportBee API

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Get Form Submissions with the Jotform API

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Getting Started#

This integration creates a workflow with a SupportBee trigger and Jotform action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Comment trigger
1. Connect your SupportBee account
2. Configure timer
3. Select a Ticket ID
Configure the Get Form Submissions action
1. Connect your Jotform account
2. Optional- Select a Team
3. Select a Form
4. Configure Max Items
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Comment on SupportBee

Description:Emit new event on each new comment.

Version:0.0.2

Key:supportbee-new-comment

View on GitHub

SupportBee Overview#

SupportBee's API hooks into its customer support ticketing system, allowing for programmatic ticket management, reporting, and collaboration. With Pipedream, you can leverage this API to automate responses, escalate issues based on keywords, or sync with other tools to streamline your support workflow.

Trigger Code#

import common from "../common/common.mjs";

export default {
  ...common,
  name: "New Comment",
  version: "0.0.2",
  key: "supportbee-new-comment",
  description: "Emit new event on each new comment.",
  type: "source",
  dedupe: "unique",
  props: {
    ...common.props,
    ticketId: {
      propDefinition: [
        common.props.supportbee,
        "ticketId",
      ],
    },
  },
  methods: {
    ...common.methods,
    emitEvent(data) {
      this.$emit(data, {
        id: data.id,
        summary: `New comment with id ${data.id}`,
        ts: Date.parse(data.created_at),
      });
    },
    getResources(args = {}) {
      return this.supportbee.getTicketComments({
        ticketId: this.ticketId,
        ...args,
      });
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
SupportBee	`supportbee`	`app`	This component uses the SupportBee app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
	`timer`	`$.interface.timer`
Ticket ID	`ticketId`	`string`	Select a value from the drop down menu.

Trigger Authentication#

SupportBee uses API keys for authentication. When you connect your SupportBee account, Pipedream securely stores the keys so you can easily authenticate to SupportBee APIs in both code and no-code steps.

To retrieve your API token, sign in to your SupportBee account and navigate to Profile > API Token.
Your domain is 1234 if your SupportBeeURL is https://1234.supportbee.com/

About SupportBee#

SupportBee is the easiest way to manage your customer support emails. It is a web-based email support tool that helps (small) businesses organize their customer support emails efficiently

Action#

Get Form Submissions on Jotform

Description:Gets a list of form responses [See the docs here](https://api.jotform.com/docs/#form-id-submissions)

Version:0.1.3

Key:jotform-get-form-submissions

View on GitHub

Jotform Overview#

Jotform’s API is a powerhouse for automating form and survey data management. With Pipedream, harness this API to trigger workflows from new form submissions, manipulate and analyze your form data, and sync it across various platforms. Think streamlined data entry to CRMs, instant notifications for new leads or feedback, and timely data backups to cloud storage.

Action Code#

import common from "../common.mjs";

export default {
  ...common,
  key: "jotform-get-form-submissions",
  name: "Get Form Submissions",
  description: "Gets a list of form responses [See the docs here](https://api.jotform.com/docs/#form-id-submissions)",
  version: "0.1.3",
  type: "action",
  props: {
    ...common.props,
    teamId: {
      propDefinition: [
        common.props.jotform,
        "teamId",
      ],
    },
    formId: {
      propDefinition: [
        common.props.jotform,
        "formId",
        (c) => ({
          teamId: c.teamId,
        }),
      ],
    },
    max: {
      propDefinition: [
        common.props.jotform,
        "max",
      ],
    },
  },
  async run({ $ }) {
    const params = {
      $,
      max: this.max,
      formId: this.formId,
      teamId: this.teamId,
    };
    const submissions = await this.paginate(this.jotform.getFormSubmissions.bind(this), params);
    const results = [];
    for await (const submission of submissions) {
      results.push(submission);
    }
    $.export("$summary", `Successfully retrieved ${results.length} form submission${results.length === 1
      ? "s"
      : ""}`);
    return results;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Jotform	`jotform`	`app`	This component uses the Jotform app.
Team	`teamId`	`string`	Select a value from the drop down menu.
Form	`formId`	`string`	Select a value from the drop down menu.
Max Items	`max`	`integer`	Maximum number of items to return

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Get Monthly User Usage with Jotform API on New Comment from SupportBee API

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Popular Triggers#

New Agent Reply from the SupportBee API

Emit new event on each new agent reply a ticket.

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New Comment from the SupportBee API

Emit new event on each new comment.

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New Customer Reply from the SupportBee API

Emit new event on each new customer reply a ticket.

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New Ticket from the SupportBee API

Emit new event on each new ticket.

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New Submission (Instant) from the Jotform API

Emit new event when a form is submitted

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Popular Actions#

Create Ticket with the SupportBee API

Creates a client. See docs here

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Get Form Submissions with the Jotform API

Gets a list of form responses See the docs here

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Get Monthly User Usage with the Jotform API

Gets number of form submissions received this month. Also, get number of SSL form submissions, payment form submissions and upload space used by user See the docs here

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Get User Submissions with the Jotform API

Gets a list of all submissions for all forms on the account See the docs here

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