← HTTP / Webhook + Freshdesk integrations

Create a Ticket with Freshdesk API on New Requests from HTTP / Webhook API

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New Requests from the HTTP / Webhook API
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Create a Ticket with the Freshdesk API
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Getting Started

This integration creates a workflow with a HTTP / Webhook trigger and Freshdesk action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

  1. Select this integration
  2. Configure the New Requests trigger
    1. Optional- Configure Body Only
    2. Optional- Configure Response Status Code
    3. Optional- Configure Response Content-Type
    4. Optional- Configure Response Body
    5. Connect your HTTP / Webhook account
  3. Configure the Create a Ticket action
    1. Connect your Freshdesk account
    2. Select a Company ID
    3. Optional- Select a Email
    4. Select a Priority
    5. Optional- Configure Description
    6. Optional- Configure Description text
    7. Optional- Configure Phone number
    8. Optional- Configure Subject
    9. Optional- Select a Status
  4. Deploy the workflow
  5. Send a test event to validate your setup
  6. Turn on the trigger

Details

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger

Description:Get a URL and emit the full HTTP event on every request (including headers and query parameters). You can also configure the HTTP response code, body, and more.
Version:0.1.1
Key:http-new-requests

Trigger Code

import http from "../../http.app.mjs";

// Core HTTP component
export default {
  key: "http-new-requests",
  name: "New Requests",
  description: "Get a URL and emit the full HTTP event on every request (including headers and query parameters). You can also configure the HTTP response code, body, and more.",
  version: "0.1.1",
  type: "source",
  props: {
    httpInterface: {
      type: "$.interface.http",
      customResponse: true,
    },
    emitBodyOnly: {
      type: "boolean",
      label: "Body Only",
      description: "This source emits an event representing the full HTTP request by default. Select `true` to emit the body only.",
      optional: true,
      default: false,
    },
    resStatusCode: {
      type: "string",
      label: "Response Status Code",
      description: "The status code to return in the HTTP response",
      optional: true,
      default: "200",
    },
    resContentType: {
      type: "string",
      label: "Response Content-Type",
      description: "The `Content-Type` of the body returned in the HTTP response",
      optional: true,
      default: "application/json",
    },
    resBody: {
      type: "string",
      label: "Response Body",
      description: "The body to return in the HTTP response",
      optional: true,
      default: "{ \"success\": true }",
    },
    http,
  },
  async run(event) {
    const summary = `${event.method} ${event.path}`;

    this.httpInterface.respond({
      status: this.resStatusCode,
      body: this.resBody,
      headers: {
        "content-type": this.resContentType,
      },
    });

    if (this.emitBodyOnly) {
      this.$emit(event.body, {
        summary,
      });
    } else {
      this.$emit(event, {
        summary,
      });
    }
  },
};

Trigger Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.
LabelPropTypeDescription
N/AhttpInterface$.interface.httpThis component uses $.interface.http to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the run() method of the component.
Body OnlyemitBodyOnlyboolean

This source emits an event representing the full HTTP request by default. Select true to emit the body only.

Response Status CoderesStatusCodestring

The status code to return in the HTTP response

Response Content-TyperesContentTypestring

The Content-Type of the body returned in the HTTP response

Response BodyresBodystring

The body to return in the HTTP response

HTTP / WebhookhttpappThis component uses the HTTP / Webhook app.

Trigger Authentication

The HTTP / Webhook API does not require authentication.

About HTTP / Webhook

Get a unique URL where you can send HTTP or webhook requests

Action

Description:Create a ticket. [See docs here](https://developers.freshdesk.com/api/#tickets)
Version:0.0.2
Key:freshdesk-create-ticket

Freshdesk Overview

With the Freshdesk API, you can create powerful customer support applications.
Here are some examples of what you can build:

  • A ticketing system for tracking customer issues
  • A knowledge base for self-service customer support
  • A customer community for engaging customers and crowd-sourcing solutions
  • A call center management system

Action Code

import freshdesk from "../../freshdesk.app.mjs";
import { removeNullEntries } from "../../common/utils.mjs";

export default {
  key: "freshdesk-create-ticket",
  name: "Create a Ticket",
  description: "Create a ticket. [See docs here](https://developers.freshdesk.com/api/#tickets)",
  version: "0.0.2",
  type: "action",
  props: {
    freshdesk,
    companyId: {
      propDefinition: [
        freshdesk,
        "companyId",
      ],
      description: "ID of the company to which this ticket belongs",
    },
    email: {
      propDefinition: [
        freshdesk,
        "contactEmail",
        ({ companyId }) => ({
          companyId,
        }),
      ],
      description: "Email address of the requester.",
      optional: true,
    },
    priority: {
      propDefinition: [
        freshdesk,
        "ticketPriority",
      ],
      default: 1,
    },
    description: {
      type: "string",
      label: "Description",
      description: "HTML content of the ticket.",
      optional: true,
    },
    descriptionText: {
      type: "string",
      label: "Description text",
      description: "Content of the ticket in plain text.",
      optional: true,
    },
    phone: {
      type: "string",
      label: "Phone number",
      description: "Telephone number of the contact.",
      optional: true,
    },
    subject: {
      type: "string",
      label: "Subject",
      description: "Subject of the ticket.",
      optional: true,
    },
    status: {
      propDefinition: [
        freshdesk,
        "ticketStatus",
      ],
      default: 2,
      optional: true,
    },
  },
  async run({ $ }) {
    const data = removeNullEntries({
      company_id: this.companyId && Number(this.companyId),
      description: this.description,
      description_text: this.descriptionText,
      email: this.email,
      phone: this.phone,
      subject: this.subject,
      status: this.status && Number(this.status),
      priority: this.priority && Number(this.priority),
    });
    const response = await this.freshdesk.createTicket({
      $,
      data,
    });
    response && $.export("$summary", "Ticket successfully created");
    return response;
  },
};

Action Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

LabelPropTypeDescription
FreshdeskfreshdeskappThis component uses the Freshdesk app.
Company IDcompanyIdintegerSelect a value from the drop down menu.
EmailemailstringSelect a value from the drop down menu.
PrioritypriorityintegerSelect a value from the drop down menu.
Descriptiondescriptionstring

HTML content of the ticket.

Description textdescriptionTextstring

Content of the ticket in plain text.

Phone numberphonestring

Telephone number of the contact.

Subjectsubjectstring

Subject of the ticket.

StatusstatusintegerSelect a value from the drop down menu.

Action Authentication

Freshdesk uses API keys for authentication. When you connect your Freshdesk account, Pipedream securely stores the keys so you can easily authenticate to Freshdesk APIs in both code and no-code steps.

Your API key is in your Profile > Settings page, below the change password section on the right.
Your domain is 12345678 if your Freshdesk URL is https://12345678.freshdesk.com/

About Freshdesk

Customer support software

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