← Freshdesk

Create a Ticket with Freshdesk API

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Create a Ticket with the Freshdesk API
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Getting Started

Create a workflow to Create a Ticket with the Freshdesk API. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

  1. Configure the Create a Ticket action
    1. Connect your Freshdesk account
    2. Select a Company ID
    3. Optional- Select a Email
    4. Select a Priority
    5. Optional- Configure Description
    6. Optional- Configure Description text
    7. Optional- Configure Phone number
    8. Optional- Configure Subject
    9. Optional- Select a Status
  2. Select a trigger to run your workflow on HTTP requests, schedules or app events
  3. Deploy the workflow
  4. Send a test event to validate your setup
  5. Turn on the trigger

Integrations

Create a Ticket with Freshdesk API on New Message Sent from WhatsApp Business API
WhatsApp Business + Freshdesk
 
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Create a Ticket with Freshdesk API on New Requests (Payload Only) from HTTP / Webhook API
HTTP / Webhook + Freshdesk
 
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Create a Ticket with Freshdesk API on New Message from Discord API
Discord + Freshdesk
 
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Create a Ticket with Freshdesk API on New Message In Channels from Slack API
Slack + Freshdesk
 
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Create a Ticket with Freshdesk API on New Message in Channel from Discord Bot API
Discord Bot + Freshdesk
 
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Details

This is a pre-built, source-available component from Pipedream's GitHub repo. The component is developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Create a Ticket on Freshdesk
Description:Create a ticket. [See docs here](https://developers.freshdesk.com/api/#tickets)
Version:0.0.2
Key:freshdesk-create-ticket

Code

import freshdesk from "../../freshdesk.app.mjs";
import { removeNullEntries } from "../../common/utils.mjs";

export default {
  key: "freshdesk-create-ticket",
  name: "Create a Ticket",
  description: "Create a ticket. [See docs here](https://developers.freshdesk.com/api/#tickets)",
  version: "0.0.2",
  type: "action",
  props: {
    freshdesk,
    companyId: {
      propDefinition: [
        freshdesk,
        "companyId",
      ],
      description: "ID of the company to which this ticket belongs",
    },
    email: {
      propDefinition: [
        freshdesk,
        "contactEmail",
        ({ companyId }) => ({
          companyId,
        }),
      ],
      description: "Email address of the requester.",
      optional: true,
    },
    priority: {
      propDefinition: [
        freshdesk,
        "ticketPriority",
      ],
      default: 1,
    },
    description: {
      type: "string",
      label: "Description",
      description: "HTML content of the ticket.",
      optional: true,
    },
    descriptionText: {
      type: "string",
      label: "Description text",
      description: "Content of the ticket in plain text.",
      optional: true,
    },
    phone: {
      type: "string",
      label: "Phone number",
      description: "Telephone number of the contact.",
      optional: true,
    },
    subject: {
      type: "string",
      label: "Subject",
      description: "Subject of the ticket.",
      optional: true,
    },
    status: {
      propDefinition: [
        freshdesk,
        "ticketStatus",
      ],
      default: 2,
      optional: true,
    },
  },
  async run({ $ }) {
    const data = removeNullEntries({
      company_id: this.companyId && Number(this.companyId),
      description: this.description,
      description_text: this.descriptionText,
      email: this.email,
      phone: this.phone,
      subject: this.subject,
      status: this.status && Number(this.status),
      priority: this.priority && Number(this.priority),
    });
    const response = await this.freshdesk.createTicket({
      $,
      data,
    });
    response && $.export("$summary", "Ticket successfully created");
    return response;
  },
};

Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.
LabelPropTypeDescription
FreshdeskfreshdeskappThis component uses the Freshdesk app.
Company IDcompanyIdintegerSelect a value from the drop down menu.
EmailemailstringSelect a value from the drop down menu.
PrioritypriorityintegerSelect a value from the drop down menu.
Descriptiondescriptionstring

HTML content of the ticket.

Description textdescriptionTextstring

Content of the ticket in plain text.

Phone numberphonestring

Telephone number of the contact.

Subjectsubjectstring

Subject of the ticket.

StatusstatusintegerSelect a value from the drop down menu.

Authentication

Freshdesk uses API keys for authentication. When you connect your Freshdesk account, Pipedream securely stores the keys so you can easily authenticate to Freshdesk APIs in both code and no-code steps.

Your API key is in your Profile > Settings page, below the change password section on the right.
Your domain is 12345678 if your Freshdesk URL is https://12345678.freshdesk.com/

About Freshdesk

Customer support software

More Ways to Use Freshdesk

Triggers

New Contact from the Freshdesk API

Emit new notifications when a new contact is created

 
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New Ticket from the Freshdesk API

Emit new notifications when a new ticket is created

 
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Actions

Create a Company with the Freshdesk API

Create a company. See docs here

 
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Create a Contact with the Freshdesk API

Create a contact. See docs here

 
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Get Ticket Details with the Freshdesk API

Get a Ticket. See docs here

 
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List All Tickets with the Freshdesk API

Use filters to view only specific tickets (those which match the criteria that you choose). By default, only tickets that have not been deleted or marked as spam will be returned, unless you use the 'deleted' filter.

 
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