Associate an identified user with a group with Segment API on Request Status Updated from Jira Service Desk API

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Request Status Updated from the Jira Service Desk API

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Associate an identified user with a group with the Segment API

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Getting Started#

This integration creates a workflow with a Jira Service Desk trigger and Segment action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the Request Status Updated trigger
1. Connect your Jira Service Desk account
2. Select a Cloud ID
3. Configure timer
Configure the Associate an identified user with a group action
1. Connect your Segment account
2. Optional- Configure Anonymous ID
3. Optional- Configure Context
4. Configure Group ID
5. Optional- Configure Integrations
6. Optional- Configure Timestamp
7. Optional- Configure Traits
8. Optional- Configure User ID
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

Request Status Updated on Jira Service Desk

Description:Emit new event when a customer request is updated. [See the documentation](https://developer.atlassian.com/cloud/jira/service-desk/rest/#api-rest-servicedeskapi-request-get)

Version:0.0.1

Key:jira_service_desk-request-status-updated

View on GitHub

Jira Service Desk Overview#

The Jira Service Desk API allows you to interact programmatically with your support ticket system, enabling the creation, updating, and management of tickets, customers, and service desk configurations. With Pipedream's integration, you can automate workflows by connecting Jira Service Desk to hundreds of other apps, listen to webhooks for real-time triggers, and execute custom logic.

Trigger Code#

import common from "../common.mjs";

export default {
  ...common,
  key: "jira_service_desk-request-status-updated",
  name: "Request Status Updated",
  description:
    "Emit new event when a customer request is updated. [See the documentation](https://developer.atlassian.com/cloud/jira/service-desk/rest/#api-rest-servicedeskapi-request-get)",
  version: "0.0.1",
  type: "source",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getRequestDate(req) {
      return req.currentStatus.statusDate.epochMillis;
    },
    getSummary() {
      return "Request Updated";
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Jira Service Desk	`jiraServiceDesk`	`app`	This component uses the Jira Service Desk app.
Cloud ID	`cloudId`	`string`	Select a value from the drop down menu.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
	`timer`	`$.interface.timer`

Trigger Authentication#

Jira Service Desk uses OAuth authentication. When you connect your Jira Service Desk account, Pipedream will open a popup window where you can sign into Jira Service Desk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Jira Service Desk API.

Pipedream requests the following authorization scopes when you connect your account:

read:servicedesk-requestmanage:servicedesk-customerwrite:servicedesk-requestread:jira:userread:jira-workread:organization:jira-service-managementread:meoffline_access

About Jira Service Desk#

Work with Jira Service Desk-specific entities, such as requests.

Action#

Associate an identified user with a group on Segment

Description:Group lets you associate an identified user with a group (note requires userId or anonymousId). See the docs [here](https://segment.com/docs/connections/sources/catalog/libraries/server/http-api/#group)

Version:0.2.4

Key:segment-group

View on GitHub

Segment Overview#

The Segment API enables you to collect, manage, and route your customer analytics data to various tools for marketing, analytics, and data warehousing. By harnessing the Segment API on Pipedream, you can automate the ingestion and syncing of user events and properties to multiple destinations, allowing you to create seamless data pipelines without manual intervention. Pipedream's serverless platform empowers you to build custom workflows that react to events in real-time, enrich data, or trigger actions across your tech stack.

Action Code#

import segmentApp from "../../segment.app.mjs";

export default {
  key: "segment-group",
  name: "Associate an identified user with a group",
  description: "Group lets you associate an identified user with a group (note requires userId or anonymousId). See the docs [here](https://segment.com/docs/connections/sources/catalog/libraries/server/http-api/#group)",
  version: "0.2.4",
  type: "action",
  props: {
    segmentApp,
    anonymousId: {
      propDefinition: [
        segmentApp,
        "anonymousId",
      ],
    },
    context: {
      propDefinition: [
        segmentApp,
        "context",
      ],
    },
    groupId: {
      type: "string",
      label: "Group ID",
      description: "A unique identifier for the group in your database.",
    },
    integrations: {
      propDefinition: [
        segmentApp,
        "integrations",
      ],
    },
    timestamp: {
      propDefinition: [
        segmentApp,
        "timestamp",
      ],
    },
    traits: {
      type: "object",
      label: "Traits",
      description: "Free-form dictionary of traits of the group, like email or name.",
      optional: true,
    },
    userId: {
      propDefinition: [
        segmentApp,
        "userId",
      ],
    },
  },
  async run({ $ }) {
    return this.segmentApp.group({
      $,
      data: {
        anonymousId: this.anonymousId,
        context: this.context,
        groupId: this.groupId,
        integrations: this.integrations,
        timestamp: this.timestamp,
        traits: this.traits,
        userId: this.userId,
      },
    });
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Segment	`segmentApp`	`app`	This component uses the Segment app.
Anonymous ID	`anonymousId`	`string`	A pseudo-unique substitute for a User ID, for cases when you don't have an absolutely unique identifier. A User ID or an Anonymous ID is required.
Context	`context`	`object`	Dictionary of extra information that provides useful context about a message, but is not directly related to the API call like ip address or locale
Group ID	`groupId`	`string`	A unique identifier for the group in your database.
Integrations	`integrations`	`object`	Dictionary of destinations to either enable or disable
Timestamp	`timestamp`	`string`	Timestamp when the message itself took place, defaulted to the current time by the Segment Tracking API. It is an ISO-8601 date string. For example, `2022-04-08T17:32:11.318Z`
Traits	`traits`	`object`	Free-form dictionary of traits of the group, like email or name.
User ID	`userId`	`string`	Unique identifier for the user in your database., A User ID or an Anonymous ID is required.

Action Authentication#

Segment uses API keys for authentication. When you connect your Segment account, Pipedream securely stores the keys so you can easily authenticate to Segment APIs in both code and no-code steps.

Segment's APIs are accessed programmatically using access tokens, as well as write keys.

Access Token

Create access tokens via the Access Management page in your account: https://app.segment.com/{your-workspace-name}/settings/access-management. See "Get a Token" for more details. Please note, that you must be on a Team or Business plan to create an access token.

Write Key

You will also need to find your write key, which is a unique identifier for your Source. To find a write key, you first need to create a non-Cloud Source such as a website, server, or mobile source. (Cloud-sources do not have write keys, as they use a token or key from your account with that service.) Then, in the Source, go to “Settings’, and then go to “API Keys”. See "Locating Your Write Key" for more details.

About Segment#

Customer data platform

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Popular Triggers#

New Request Created from the Jira Service Desk API

Emit new event when a customer request is created. See the documentation

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Request Status Updated from the Jira Service Desk API

Emit new event when a customer request is updated. See the documentation

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Webhook Destination (Instant) from the Segment API

Send events to a webhook. Requires a Team or Business account.

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Popular Actions#

Create Comment on Request with the Jira Service Desk API

Create a comment on a customer request. See the documentation

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Create Request with the Jira Service Desk API

Creates a new customer request. See the documentation

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Associate an identified user with a group with the Segment API

Group lets you associate an identified user with a group (note requires userId or anonymousId). See the docs here

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Associate one identity with another with the Segment API

Alias is how you associate one identity with another. See the docs here

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Identify a user, tie them to their actions and record traits about them with the Segment API

Identify lets you tie a user to their actions and record traits about them. It includes a unique User ID and any optional traits you know about them (note requires userId or anonymousId). See the docs here

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