← Zoho Desk + Google Dialogflow integrations

Create Entity Type with Google Dialogflow API on New Ticket Attachment from Zoho Desk API

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Trigger workflow on
New Ticket Attachment from the Zoho Desk API
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Create Entity Type with the Google Dialogflow API
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Getting Started

This integration creates a workflow with a Zoho Desk trigger and Google Dialogflow action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

  1. Select this integration
  2. Configure the New Ticket Attachment trigger
    1. Connect your Zoho Desk account
    2. Configure Polling schedule
    3. Select a Organization ID
    4. Select a Ticket ID
  3. Configure the Create Entity Type action
    1. Connect your Google Dialogflow account
    2. Optional- Select a Language Code
    3. Optional- Configure Display Name
    4. Select a Entity Type Kind
    5. Optional- Select a Auto Expansion Mode
    6. Optional- Configure Entities
    7. Optional- Configure Enable Fuzzy Extraction
  4. Deploy the workflow
  5. Send a test event to validate your setup
  6. Turn on the trigger

Details

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger

Description:Emit new event when a new ticket attachment is created. [See the docs here](https://desk.zoho.com/DeskAPIDocument#TicketAttachments#TicketAttachments_Listticketattachments)
Version:0.0.3
Key:zoho_desk-new-ticket-attachment

Zoho Desk Overview

Zoho Desk API empowers you to streamline and automate customer service processes. With Pipedream, you can tap into Zoho Desk's capabilities to manage tickets, fetch customer info, and coordinate your support team's efforts. Imagine syncing support tickets to your internal systems, triggering alerts for high-priority issues, or even analyzing support trends over time. Pipedream's serverless platform lets you connect Zoho Desk to hundreds of other apps with minimal hassle, transforming how you attend to customer needs.

Trigger Code

import common from "../common.mjs";

export default {
  ...common,
  key: "zoho_desk-new-ticket-attachment",
  name: "New Ticket Attachment",
  description: "Emit new event when a new ticket attachment is created. [See the docs here](https://desk.zoho.com/DeskAPIDocument#TicketAttachments#TicketAttachments_Listticketattachments)",
  type: "source",
  version: "0.0.3",
  dedupe: "unique",
  props: {
    ...common.props,
    orgId: {
      propDefinition: [
        common.props.zohoDesk,
        "orgId",
      ],
    },
    ticketId: {
      propDefinition: [
        common.props.zohoDesk,
        "ticketId",
        ({ orgId }) => ({
          orgId,
        }),
      ],
    },
  },
  methods: {
    ...common.methods,
    getResourceFn() {
      return this.zohoDesk.getTicketAttachments;
    },
    getResourceFnArgs() {
      return {
        ticketId: this.ticketId,
        headers: {
          orgId: this.orgId,
        },
        params: {
          sortBy: "createdTime",
        },
      };
    },
    resourceFilter(resource) {
      const lastCreatedAt = this.getLastCreatedAt() || 0;
      return Date.parse(resource.createdTime) > lastCreatedAt;
    },
    generateMeta(resource) {
      return {
        id: resource.id,
        ts: Date.parse(resource.createdTime),
        summary: `Ticket Attachment ID ${resource.id}`,
      };
    },
  },
};

Trigger Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.
LabelPropTypeDescription
Zoho DeskzohoDeskappThis component uses the Zoho Desk app.
N/Adb$.service.dbThis component uses $.service.db to maintain state between executions.
Polling scheduletimer$.interface.timer

How often to poll the Zoho Desk API

Organization IDorgIdstringSelect a value from the drop down menu.
Ticket IDticketIdstringSelect a value from the drop down menu.

Trigger Authentication

Zoho Desk uses OAuth authentication. When you connect your Zoho Desk account, Pipedream will open a popup window where you can sign into Zoho Desk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zoho Desk API.

Pipedream requests the following authorization scopes when you connect your account:

Desk.articles.CREATEDesk.articles.READDesk.articles.UPDATEDesk.basic.CREATEDesk.basic.READDesk.contacts.CREATEDesk.contacts.READDesk.contacts.UPDATEDesk.contacts.WRITEDesk.events.CREATEDesk.events.READDesk.events.UPDATEDesk.events.WRITEDesk.search.READDesk.settings.CREATEDesk.settings.READDesk.settings.UPDATEDesk.settings.WRITEDesk.tasks.CREATEDesk.tasks.READDesk.tasks.UPDATEDesk.tasks.WRITEDesk.tickets.CREATEDesk.tickets.READDesk.tickets.UPDATEDesk.tickets.WRITE

About Zoho Desk

Omnichannel customer service software to delight and retain customers.

Action

Description:Creates an Entity Type, [See REST docs](https://cloud.google.com/dialogflow/es/docs/reference/rest/v2/projects.agent.entityTypes/create) and [client API docs](https://googleapis.dev/nodejs/dialogflow/latest/google.cloud.dialogflow.v2beta1.EntityTypes.html#createEntityType2)
Version:0.0.1
Key:google_dialogflow-create-entity-type

Google Dialogflow Overview

Google Dialogflow API empowers you to create conversational interfaces for websites, apps, and messaging platforms. Think chatbots that can engage in human-like dialogue, provide customer support, guide through sales processes, or control smart home devices with voice commands. With Pipedream's integration capabilities, you can create automated workflows that trigger actions in other apps based on Dialogflow's processed input, enabling seamless interaction across a plethora of services.

Action Code

import googleDialogflow from "../../google_dialogflow.app.mjs";
import utils from "../../common/utils.mjs";

export default {
  type: "action",
  key: "google_dialogflow-create-entity-type",
  version: "0.0.1",
  name: "Create Entity Type",
  description: "Creates an Entity Type, [See REST docs](https://cloud.google.com/dialogflow/es/docs/reference/rest/v2/projects.agent.entityTypes/create) and [client API docs](https://googleapis.dev/nodejs/dialogflow/latest/google.cloud.dialogflow.v2beta1.EntityTypes.html#createEntityType2)",
  props: {
    googleDialogflow,
    languageCode: {
      propDefinition: [
        googleDialogflow,
        "languageCode",
      ],
    },
    displayName: {
      propDefinition: [
        googleDialogflow,
        "displayName",
      ],
    },
    entityTypeKind: {
      propDefinition: [
        googleDialogflow,
        "entityTypeKind",
      ],
    },
    autoExpansionMode: {
      propDefinition: [
        googleDialogflow,
        "autoExpansionMode",
      ],
    },
    entities: {
      propDefinition: [
        googleDialogflow,
        "entities",
      ],
      optional: true,
    },
    enableFuzzyExtraction: {
      propDefinition: [
        googleDialogflow,
        "enableFuzzyExtraction",
      ],
    },
  },
  async run({ $ }) {
    const response = await this.googleDialogflow.createEntityType({
      languageCode: this.languageCode,
      entityType: {
        displayName: this.displayName,
        kind: this.entityTypeKind,
        autoExpansionMode: this.autoExpansionMode,
        entities: utils.parseArray(this.entities),
        enableFuzzyExtraction: this.enableFuzzyExtraction,
      },
    });
    $.export("$summary", "EntityType has been created.");
    return response[0];
  },
};

Action Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

LabelPropTypeDescription
Google DialogflowgoogleDialogflowappThis component uses the Google Dialogflow app.
Language CodelanguageCodestringSelect a value from the drop down menu:{ "value": "af", "label": "Afrikaans" }{ "value": "sq", "label": "Albanian" }{ "value": "am", "label": "Amharic" }{ "value": "hy", "label": "Armenian" }{ "value": "am", "label": "Azerbaijani" }{ "value": "eu", "label": "Basque" }{ "value": "be", "label": "Belarusian" }{ "value": "bn", "label": "Bengali" }{ "value": "bn-bd", "label": "Bengali - Bangladesh" }{ "value": "bn-in", "label": "Bengali - India" }{ "value": "bs", "label": "Bosnian" }{ "value": "bg", "label": "Bulgarian" }{ "value": "ca", "label": "Catalan" }{ "value": "ceb", "label": "Cebuano" }{ "value": "ny", "label": "Chichewa" }{ "value": "zh-hk", "label": "Chinese - Cantonese" }{ "value": "zh-cn", "label": "Chinese - Simplified" }{ "value": "zh-tw", "label": "Chinese - Traditional" }{ "value": "co", "label": "Corsican" }{ "value": "hr", "label": "Croatian" }{ "value": "cs", "label": "Czech" }{ "value": "da", "label": "Danish" }{ "value": "nl", "label": "Dutch" }{ "value": "en", "label": "English" }{ "value": "en-au", "label": "English - Australia" }{ "value": "en-ca", "label": "English - Canada" }{ "value": "en-gb", "label": "English - Great Britain" }{ "value": "en-in", "label": "English - India" }{ "value": "en-us", "label": "English - US" }{ "value": "eo", "label": "Esperanto" }{ "value": "et", "label": "Estonian" }{ "value": "fil", "label": "Filipino" }{ "value": "fil-ph", "label": "Filipino - The Philippines" }{ "value": "fi", "label": "Finnish" }{ "value": "fr", "label": "French" }{ "value": "fr-ca", "label": "French - Canada" }{ "value": "fr-fr", "label": "French - France" }{ "value": "fy", "label": "Frisian" }{ "value": "gl", "label": "Galician" }{ "value": "ka", "label": "Georgian" }{ "value": "de", "label": "German" }{ "value": "el", "label": "Greek" }{ "value": "gu", "label": "Gujarati" }{ "value": "ht", "label": "Haitian Creole" }{ "value": "ha", "label": "Hausa" }{ "value": "hi", "label": "Hindi" }{ "value": "hmn", "label": "Hmong" }{ "value": "hu", "label": "Hungarian" }{ "value": "is", "label": "Icelandic" }{ "value": "ig", "label": "Igbo" }{ "value": "id", "label": "Indonesian" }{ "value": "ga", "label": "Irish" }{ "value": "it", "label": "Italian" }{ "value": "ja", "label": "Japanese" }{ "value": "jv", "label": "Javanese" }{ "value": "kn", "label": "Kannada" }{ "value": "kk", "label": "Kazakh" }{ "value": "km", "label": "Khmer" }{ "value": "rw", "label": "Kinyarwanda" }{ "value": "ko", "label": "Korean" }{ "value": "ku", "label": "Kurdish" }{ "value": "ky", "label": "Kyrgyz" }{ "value": "la", "label": "Latin" }{ "value": "lv", "label": "Latvian" }{ "value": "lt", "label": "Lithuanian" }{ "value": "lb", "label": "Luxembourgish" }{ "value": "mk", "label": "Macedonian" }{ "value": "mg", "label": "Malagasy" }{ "value": "ms", "label": "Malay" }{ "value": "ms-my", "label": "Malay - Malaysia" }{ "value": "ml", "label": "Malayalam" }{ "value": "mt", "label": "Maltese" }{ "value": "mi", "label": "Maori" }{ "value": "mr", "label": "Marathi" }{ "value": "mr-in", "label": "Marathi - India" }{ "value": "mn", "label": "Mongolian" }{ "value": "ne", "label": "Nepali" }{ "value": "no", "label": "Norwegian" }{ "value": "or", "label": "Oriya/Odia" }{ "value": "pl", "label": "Polish" }{ "value": "pt-br", "label": "Portuguese - Brazil" }{ "value": "pt", "label": "Portuguese - Portugal" }{ "value": "pa", "label": "Punjabi" }{ "value": "ro", "label": "Romanian" }{ "value": "ro-ro", "label": "Romanian - Romania" }{ "value": "ru", "label": "Russian" }{ "value": "sm", "label": "Samoan" }{ "value": "gd", "label": "Scots Gaelic" }{ "value": "sr", "label": "Serbian - Cyrillic" }{ "value": "sr", "label": "Serbian - Latin" }{ "value": "st", "label": "Sesotho" }{ "value": "sn", "label": "Shona" }{ "value": "si", "label": "Sinhala" }{ "value": "si-lk", "label": "Sinhala - Sri Lanka" }{ "value": "sk", "label": "Slovak" }{ "value": "sl", "label": "Slovenian" }{ "value": "so", "label": "Somali" }{ "value": "es", "label": "Spanish" }{ "value": "es-419", "label": "Spanish - Latin America" }{ "value": "es-es", "label": "Spanish - Spain" }{ "value": "su", "label": "Sundanese" }{ "value": "sw", "label": "Swahili" }{ "value": "sv", "label": "Swedish" }{ "value": "tg", "label": "Tajik" }{ "value": "ta", "label": "Tamil" }{ "value": "ta-in", "label": "Tamil - India" }{ "value": "ta-lk", "label": "Tamil - Sri Lanka" }{ "value": "ta-my", "label": "Tamil - Malaysia" }{ "value": "ta-sg", "label": "Tamil - Singapore" }{ "value": "tt", "label": "Tatar" }{ "value": "te", "label": "Telugu" }{ "value": "te-in", "label": "Telugu - India" }{ "value": "th", "label": "Thai" }{ "value": "tr", "label": "Turkish" }{ "value": "tk", "label": "Turkmen" }{ "value": "uk", "label": "Ukrainian" }{ "value": "uz", "label": "Uzbek" }{ "value": "vi", "label": "Vietnamese" }{ "value": "vi-vn", "label": "Vietnamese - Vietnam" }{ "value": "cy", "label": "Welsh" }{ "value": "xh", "label": "Xhosa" }{ "value": "yo", "label": "Yoruba" }{ "value": "zu", "label": "Zulu" }
Display NamedisplayNamestring

Display name of the entity type

Entity Type KindentityTypeKindstringSelect a value from the drop down menu:KIND_UNSPECIFIEDKIND_MAPKIND_LISTKIND_REGEXP
Auto Expansion ModeautoExpansionModestringSelect a value from the drop down menu:AUTO_EXPANSION_MODE_UNSPECIFIEDAUTO_EXPANSION_MODE_DEFAULT
Entitiesentitiesstring[]

Provide an array with IEntity objects, e.g. {"value":"cat", "synonyms":["kitten", "kitty"]} See client API docs

Enable Fuzzy ExtractionenableFuzzyExtractionboolean

Enable fuzzy extraction flag

Action Authentication

Google Dialogflow uses API keys for authentication. When you connect your Google Dialogflow account, Pipedream securely stores the keys so you can easily authenticate to Google Dialogflow APIs in both code and no-code steps.

About Google Dialogflow

Create conversational experiences across devices and platforms.

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