Zoho Desk

Omnichannel customer service software to delight and retain customers.

Integrate the Zoho Desk API with the Google Dialogflow API

Setup the Zoho Desk API trigger to run a workflow which integrates with the Google Dialogflow API. Pipedream's integration platform allows you to integrate Zoho Desk and Google Dialogflow remarkably fast. Free for developers.

Get Context with Google Dialogflow API on New Updated Ticket from Zoho Desk API
Zoho Desk + Google Dialogflow
 
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Create Context with Google Dialogflow API on New Account from Zoho Desk API
Zoho Desk + Google Dialogflow
 
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Create Context with Google Dialogflow API on New Agent from Zoho Desk API
Zoho Desk + Google Dialogflow
 
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Create Context with Google Dialogflow API on New Contact from Zoho Desk API
Zoho Desk + Google Dialogflow
 
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Create Context with Google Dialogflow API on New Ticket Attachment from Zoho Desk API
Zoho Desk + Google Dialogflow
 
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New Account from the Zoho Desk API

Emit new event when a new account is created. See the docs here

 
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New Agent from the Zoho Desk API

Emit new event when a new agent is created. See the docs here

 
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New Contact from the Zoho Desk API

Emit new event when a new contact is created. See the docs here

 
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New Ticket from the Zoho Desk API

Emit new event when a new ticket is created. See the docs here

 
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New Ticket Attachment from the Zoho Desk API

Emit new event when a new ticket attachment is created. See the docs here

 
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Add Ticket Attachment with the Zoho Desk API

Attaches a file to a ticket. See the docs here

 
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Create Context with the Google Dialogflow API

Creates a context, See REST docs and client API

 
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Add Ticket Comment with the Zoho Desk API

Adds a comment to a ticket. See the docs here

 
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Create Entities with the Google Dialogflow API

Batch create entities, See REST docs and client API docs

 
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Create Account with the Zoho Desk API

Creates an account in your help desk portal. See the docs here

 
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Overview of Zoho Desk

Zoho Desk API empowers you to streamline and automate customer service processes. With Pipedream, you can tap into Zoho Desk's capabilities to manage tickets, fetch customer info, and coordinate your support team's efforts. Imagine syncing support tickets to your internal systems, triggering alerts for high-priority issues, or even analyzing support trends over time. Pipedream's serverless platform lets you connect Zoho Desk to hundreds of other apps with minimal hassle, transforming how you attend to customer needs.

Connect Zoho Desk

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zoho_desk: {
      type: "app",
      app: "zoho_desk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://desk.${this.zoho_desk.$auth.region}/api/v1/myProfile`,
      headers: {
        "Authorization": `Zoho-oauthtoken ${this.zoho_desk.$auth.oauth_access_token}`,
      },
    })
  },
})

Overview of Google Dialogflow

Google Dialogflow API empowers you to create conversational interfaces for websites, apps, and messaging platforms. Think chatbots that can engage in human-like dialogue, provide customer support, guide through sales processes, or control smart home devices with voice commands. With Pipedream's integration capabilities, you can create automated workflows that trigger actions in other apps based on Dialogflow's processed input, enabling seamless interaction across a plethora of services.

Connect Google Dialogflow

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module.exports = defineComponent({
  props: {
    google_dialogflow: {
      type: "app",
      app: "google_dialogflow",
    }
  },
  async run({steps, $}) {
    // Example code from the Dialogflow Node.js library:
    // https://github.com/googleapis/nodejs-dialogflow
    const dialogflow = require('dialogflow')
    const uuid = require('uuid')
    
    // A unique identifier for the given session
    const sessionId = uuid.v4()
    
    const key = JSON.parse(this.google_dialogflow.$auth.key_json)
     
    // Creates a session client from a Google service account key.
    const sessionClient = new dialogflow.SessionsClient({
      projectId: key.project_id,
      credentials: {
        client_email: key.client_email,
        private_key: key.private_key,
      }
    })
    const sessionPath = sessionClient.sessionPath(key.project_id, sessionId)
    
    // The text query request.
    const request = {
      session: sessionPath,
      queryInput: {
        text: {
          // The query to send to the dialogflow agent
          text: 'hello',
          // The language used by the client (en-US)
          languageCode: 'en-US',
        },
      },
    }
    
    // Send request and log result
    const responses = await sessionClient.detectIntent(request)
    console.log('Detected intent')
    const result = responses[0].queryResult
    console.log(`Query: ${result.queryText}`)
    console.log(`Response: ${result.fulfillmentText}`)
    if (result.intent) {
      console.log(`Intent: ${result.intent.displayName}`)
    } else {
      console.log(`No intent matched.`)
    }
  },
})