Omnichannel customer service software to delight and retain customers.
Batch create entities, See REST docs and client API docs
Zoho Desk API empowers you to streamline and automate customer service processes. With Pipedream, you can tap into Zoho Desk's capabilities to manage tickets, fetch customer info, and coordinate your support team's efforts. Imagine syncing support tickets to your internal systems, triggering alerts for high-priority issues, or even analyzing support trends over time. Pipedream's serverless platform lets you connect Zoho Desk to hundreds of other apps with minimal hassle, transforming how you attend to customer needs.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zoho_desk: {
type: "app",
app: "zoho_desk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://desk.${this.zoho_desk.$auth.region}/api/v1/myProfile`,
headers: {
"Authorization": `Zoho-oauthtoken ${this.zoho_desk.$auth.oauth_access_token}`,
},
})
},
})
Google Dialogflow API empowers you to create conversational interfaces for websites, apps, and messaging platforms. Think chatbots that can engage in human-like dialogue, provide customer support, guide through sales processes, or control smart home devices with voice commands. With Pipedream's integration capabilities, you can create automated workflows that trigger actions in other apps based on Dialogflow's processed input, enabling seamless interaction across a plethora of services.
module.exports = defineComponent({
props: {
google_dialogflow: {
type: "app",
app: "google_dialogflow",
}
},
async run({steps, $}) {
// Example code from the Dialogflow Node.js library:
// https://github.com/googleapis/nodejs-dialogflow
const dialogflow = require('dialogflow')
const uuid = require('uuid')
// A unique identifier for the given session
const sessionId = uuid.v4()
const key = JSON.parse(this.google_dialogflow.$auth.key_json)
// Creates a session client from a Google service account key.
const sessionClient = new dialogflow.SessionsClient({
projectId: key.project_id,
credentials: {
client_email: key.client_email,
private_key: key.private_key,
}
})
const sessionPath = sessionClient.sessionPath(key.project_id, sessionId)
// The text query request.
const request = {
session: sessionPath,
queryInput: {
text: {
// The query to send to the dialogflow agent
text: 'hello',
// The language used by the client (en-US)
languageCode: 'en-US',
},
},
}
// Send request and log result
const responses = await sessionClient.detectIntent(request)
console.log('Detected intent')
const result = responses[0].queryResult
console.log(`Query: ${result.queryText}`)
console.log(`Response: ${result.fulfillmentText}`)
if (result.intent) {
console.log(`Intent: ${result.intent.displayName}`)
} else {
console.log(`No intent matched.`)
}
},
})